I've tried to be patient with these guys. They've been around just shy of forever, so they must be…read moredoing something right. But they continue to do wrong by me. I'm going on 12 years of trusting them to fill out nameplates on a plaque. It's hit or miss. Every year, I give them my name, my phone number, the title of the plaque, yet they seem to be unable to locate any record of the prior year's nameplate typeface/size. They start from scratch. They make mistakes, forcing me to make multiple trips downtown. The fellows who work there are okay, but the disarray in the store is indicative of their sloppy record-keeping.

These guys have been around forever, and it's no coincidence. Service is top notch, and they have…read moreprobably everything you need, whether it's a trophy, plaque, desk plate or something else. And if they don't have it, they can probably get it for you. They are all super nice and helpful. Ed helped me with my last purchase, and I couldn't have asked for better service. They are probably not the cheapest, but they are local, and they do an exceptional job.

OUTSTANDING! Service, Support, and Staff Excellent products…read morevery, very well done Their desire to get it right is amazing. THEY CARE! I surely will use them again & again & again. Trust them, they will not disappoint you.

Excellent job on my logo for my business. I would highly recommend. Friendly and excellent customer…read moreservice.

Would give zero stars if possible. Don't go here unless you know the owner or have lots of money…read more Went in for a bowling ball drilling. No one in the store but me. Was told it was a 15 - 20 minute wait. A "regular" walked in and the counter person talked to him for 20 minutes about pool tables, while the guy was calling a friend about pool table covers. After 20 minutes I took my ball and left. Wife and kids waiting in the car the entire time. What a terrible experience.

From the owner: West End Trophies Bowling & Billiards, Inc., is your trusted choice for trophies and indoor home…read moreentertainment. We specialize in trophies, plaques, and glass & acrylic awards for corporate and all occasions. Custom and Engraving items are also available. We also offer high quality billiards and accessories, dart boards, the most up-to-date bowling balls, clothing items, and more. Call us today for more information.

@ Matt... Man that's horrible story... Had a similar situation not as horrific, at another Local…read moreshop! That said, I've been to a ton of these shops in all my years serving and BAM... This place has it figured out! staff is incredibly helpful, they care and mostly they understand the needs of those serving.... Sometimes we don't have the most notice and have to react to changing conditions, the gal's that helped me were on point and delivery was on time! Nice work ladies, hope your boss see's this! Thank you capital awards, Ft.lee, VA! No matter what duty station, I'll be using you wherever in the world I'm stationed!

BLUF: Worst experience ever. I only gave it one star because there was no choice for zero stars. Do…read morenot use this company. I am sure there are lots of better places in the area that can do the same or better work than this place. During my period of time dealing with them, I was actually told on the phone by one of the employees "this isn't my problem." I will start with the passing of my Grandfather in March 2014. He was a veteran and my aunt received the flag that was folded over his casket along with three pieces of brass that were fired during the 21 gun salute at his funeral. I thought it would be nice to have a shadowbox made that would display the flag, some pictures of my Grandfather, the brass, and a few other family mementos. I took all of this to Capital Awards and for the level I wanted, it would cost me $253. I was willing to pay to have a nice tribute to my Grandfather so, that is what I did. I was told on May 7th that everything would be complete in 2 weeks. I was scheduled to PCS on June 25th from Fort Lee, so this fit well within my timeline with some buffer room if there were mistakes. Now the fun begins.... The two weeks went by without any issue and I stopped by to pick the final product up, only to find out it was not ready. This was early in the process so I was not overly upset. They assured it would be ready the next week for me to pick up. It was.....only the background was Army Green instead of Crimson/red and it was single matted (I payed extra for double matting). I was told that the manager took some artistic liberties because she did not have the proper matting in stock. I was as understanding as possible but told them I wanted it redone. Needless to say, it would not be complete before my PCS date. Upset, but unwilling to throw in the towel, I told them to redo it and they offered to mail it to its final destination free of charge. I walked out of the store upset, but not horribly angry. I PCSed on 25 June as planned and got caught up in my move and did not have time to monitor the progress of the project. Sometime around mid-July, I called the store and got a sob story about how somebody had broken into the store and they had to do an inventory and investigators were there, etc, etc, etc. They had not worked on my project, but would get right on it....or so I was told. On August 4th, 3 months after the first time I walked into the store, I received a text that the project was complete and that they were getting ready to mail it for me. Yay, I thought, we are finally going to be done with this. I called my Aunt and told her to be expecting a package.....I waited and waited.....I finally called the store only to find out it was never sent but that they were going to take care of it right away. On August 14th, it finally shipped. Again, I waited and waited.......... On September 11, I received a call from the manager that happened to be visiting the main store in Washington for some training. She realized that my package had been destroyed in route to my Aunt's house and the return address was for their main store in Washington, so that is where it went and sat for the better part of a month. She sent it back to her store to repair and send out again. On October 3, I received another call that they had lost a piece of the brass from the 21 gun salute from my Grandfather's funeral. I had been very patient to this point, but I went off demanding the remainder of my things be returned to me and a full refund. My items were returned on October 8th and I received them within a few days. I was promised a full refund in about the same amount of time. It is now November 17 and I still have not received a refund. Tomorrow, I will visit JAG to find out what I can do legally and maybe even IG since it is an on-post AAFES affiliated service. I have been extremely patient but 6+ months on something like this is way too much of my time to spend. BTW, when I finally did receive my stuff in the mail, I had an entire shadowbox completed within a week with better quality for $50 less.

Wayne Sheridan, owner and operator, sold me a cheap ball (Brunswick Rhino) for an over inflated…read moreprice. Since purchasing the ball I have used it less than six times and it is gashed up. Turns out it is a polyresin ball, which is soft and does not hold up against the riggors of bowling. I took the ball back and showed Wayne, but he took no responsibility for the problem. I relied on him to recommend a good ball for a moderate bowler. However, he sold me an introductory ball meant for a beginning bowler. It even says that in Brunswick's own we site. Learned that too lat though. Trophies Unlimited is also expensive, charging me about double what I could buy it for elsewhere. I should have done more research before I made this purchase. I would not recommend this company in any way.

Nice folks good customer service honestly no stock on hand for bowling products. I want to support…read morelocal business but he didn't have stock to sell. Awesome business just needs stock.

I ordered 10 trophies for my sons T-Ball team, and was given a great price. Shipping was pricey…read moresince they were being shipped cross country, but I needed them fast. Otherwise they were very competitive. I needed a change made to the engraving, which is free, and they responded fast and very professionally. This is a quality outfit, and I highly recommend them.

I purchased 9 trophies from Awardsforanything.com for a fundraiser. One of the trophies arrived…read moredamaged. I contacted Lashalle, she emailed a claims form. I emailed it back to her along with pictures and she sent out a replacement part instead of a new trophy. Therefore, when the part arrived, I had to go to the hardware store to purchase the necessary tools to take apart the trophy and reassemble using the defected part. I didn't have time to complete another claim form as it wouldn't arrive in time for the event. So the first place trophy had a defect. Along with the damaged and defected plastic, the mylar stickers from 7 of the 9 trophies, fell off between the time the trophies arrived on Monday and our even on Saturday. Once again, I had to make a trip to the store to purchase super glue to repair the trophies myself. When I contacted Lashalle, she stated that she would have a manager return my call. Fourteen days later, when I had not heard from anyone, I called and spoke with Crystal who was very rude, told me it was my fault the sticker fell off since they had been in my possession for five days. She also told me that they would more than likely not refund any of my money since it had been more than 15 days since I had placed the order. (They are the ones who didn't contact me or reply to my emails for over two weeks.) Crystal stated that she would have to speak to the accounting department to find out if they would do anything and that I would hear back from her by close of business today. It is now 30 minutes past close of business and I have not heard from anyone from the company by phone or by email. Their customer service is not acceptable. Their products are defected. They do not take responsibility for their defected products. I will not use this company again.