The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Why do I have a pool? They are such a pain to take care of. If only there was someplace nearby that…read morehad a helpful and knowledgeable staff that could help me out. Ah, yes Leslies does fit the bill. I would not classify coming here as "fun" as it is usually because something on the pool has broken down-but the staff here makes these visits much less painful. They also understand how expensive having a pool can be and listen when I say I can't fix it all at once. This is not a common stance. Have to give props to Ben-he helped me out with my filter grids today and was great. Told me which ones could probably last another summer and which I needed to replace now. He then switched them out and had me ready to go in about 10 minutes. Took the time to make sure I knew how much D.E. to use and was just a very helpful fellow. This is the kind of service I have come to expect at this location and why I highly recommend a visit if you have a pool and are in the area. Watch for their flyers in the mail-they have some awesome sales from time to time.

We have an almost brand new Polaris pool cleaner that isn't working properly. Leslie's is a…read morewarranty center for our cleaner and contracts with the company to service their cleaners. When we dropped off our cleaner the manager told us we need to upgrade to a newer cleaner. We asked him if he would just repair the one we had. He took the cleaner and called a few days later saying he cleaned all of the grit out of it and it was working properly. Immediately, we could tell when we place the cleaner back in the pool that they had not done anything to fix the problem. Several days later, we brought the cleaner back to the store. My husband walked in with it and the manager began yelling and screaming at him. He said that it is our fault the cleaner does not work and we needed to buy a new cleaner from him that was more expensive. He refused to service the warranty on the cleaner. He was extremely abrasive. My husband walked out of the store feeling like the guy had wanted to pick a fist fight with him. I have never received such poor customer service in my life. Under no circumstances would I ever buy a product from their store hoping they would service or repair it if something were to go wrong. He was unprofessional, he lied to us about repairing the broken part, and then yelled at us when we brought the cleaner back. I only wish I had gotten his name.

We purchased a grotto and we are impressed with the look and strength of this and they delivered it…read moreon time

I recently reached out to UR when I was searching for a floating basking platform for a diamondback…read moreterrapin I was about to adopt. I asked so many questions, first about a floating rock, then about a log. They were so patient and helpful, always responding quickly. I ended up ordering the #004 log, which arrived amazingly fast. It is perfect! My DBT quickly figured out how to climb up, and loves basking under the heat and light fixtures.

My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

I've used them for a couple of months and all the service has been very good. They come the same…read moreday each week and manage the hot tub. They did a very good purge and clean that was needed. I'll stay with them...

Fountainhead pools installed my pool Chiller years ago. Since them they have provided a fantastic…read moreautomation system for my pool and spa. I have found them outstanding to work with and cannot think of anything to suggest for improvement (other than I wish they did weekly cleaning services as well). They are friendly, honest, and go the extra mile to help their customers. I would especially commend Cheryl. She is a joy to work with. It is like doing business with friends.

Super helpful, cozy little place. Went in for a timer and they took the time to research and find…read morewhat I needed. I highly recommend.

Carlos and Adriano have been servicing my above ground hot tub for more than three years now. This…read morehot tub is over 20 years old. They know exactly how to diagnose and fix it every single time they are budget friendly. And friendly I love these guys and they will continue to get my business every time something goes wrong with this dinosaur. I appreciate them so much and so will you you. They get 10 stars.

Thank you Carlo, you did awesome job with the spa move and the repairs that were needed, the new…read morehot tub cover...love my deck and gazebo! Im thanking you every time I look through the window. Super recommended! Very affordable.

It's been years since I have been in Sample House, walking into this store, it's exactly as I…read moreremember - but better! Beautifully decorated and arranged in such a pleasing way. Huge selection of candles, holiday decor, and bags. It was so much fun walking around the store. The staff was nice, and when I asked question they were polite when answering.

I have been a regular, devoted, and enthusiastic customer of this store since 2018. Today was my…read morelast day to shop here, my decision. Let me preface this by saying that I worked in retail and high end retail for app 10 years total. Even working a minimum wage retail job in college, I would have been FIRED, no warning, no job retraining, nothing, just fired on the spot, get your stuff and leave now fired if I had dared to treat any customer the way I was treated today, making a total purchase of approximately $525 in about an hour ( I am a very fast and efficient shopper). The head person (not manager because this woman said her manager instructed her to treat customers like this) treated me like I was a criminal and a shop lifter, like I was going to steal their shit to trade for meth. I finally felt so insulted that I said to this old skinny blonde Nazi, "I didn't realize I was in a police station." Very clearly; she heard me the first time and another employee overheard. This Aryan stork said that she had never seen me in this store before, when I have been in that very same store 5 to 6 times this very year, including today's visit where I dropped a wad of $525! There is a super nice lady named Connie who works here; I remember Connie from way back and she remembered me. What is even more baffling: all these small brick and mortar stores are not only competing against Amazon BUT they are also now competing against the many small boutique online stores through Shop. And prices of many items in Sample house are not competitive with Amazon pricing and not even competitive with small online boutique pricing on Shop. Also re some of their cute "nostalgia" cottage core items: just go on Ebay and get the real thing for a steal. The store was not busy when I was there at about 11:45; other customers were purchasing 2 or 3 items or just looking; I was clearly their jackpot customer of the day. When I worked in high end retail and we saw a customer was going all out, we made a little celebration out of it with all the employees pitching in to help the customer and to help each other with tasks. This blonde Nazi needs to get into another line of work altogether! Customer service in retail is NOT her bag and I suspect NOTHING in customer service is her bag. Also, I was wearing very expensive new workout/yoga matching jacket and pants from a very high end retailer: meth addicts trying to shoplift stuff don't dress like this because they can't afford it and it would call too much attention to them. I am not adding this detail to be a snob (I bought the outfit on clearance) but to demonstrate how terribly this woman is misreading cues: she was definitely annoyed that I kept going to the back of the store and boy did she keep her eye on me!!! She practically accused me of trying to steal stuff by hiding it in an inexpensive gift bag, which I planned to purchase, when I was just trying to keep some smaller items organized!!! Talk about the Nazi Institute of Retail Management! I explained to the entire staff that I like buying all my gifts at one time to cover multiple holidays and birthdays: I already have most of my Christmas shopping done at end of April! Also, I explained I was buying gifts for an aunt going through a tough time in physical rehab, for my cousin who has an ongoing physical illness and for my 94 year old mother. The ideal customer base for this sort of store, right? Not according to the Nazi. Never coming back: can get same or similar stuff on Amazon, through stores on Shop and on Ebay.