Found some deals online and decided to call and see if the deals online were in stores too. They…read moreare so i decided to come in. The store is clean and the staff is nice. They carry so many shoes it was nice walking around and finding them around. i was able to get all colors of youth hoodies for $9.99 and my teen couldn't be happier.

Customer service is horrible. You can clearly tell they all hate their jobs. I was barely…read moreacknowledged and spoken to. They treat this place like a middle school and not a profesional at all. Won't be coming back here

My favorite cap place to come too .he had alot of options…read moreand he has the best prices up in San Fernando valley. Fitted and a few snap backs. Service is amazing and he's very helpful if you ever have any questions. T shirts kid shoes and work comfort shoes is all there.

EXCELLENT for HATS! By far the lowest price around for a decent selection of up-to-date new era…read morehats - probably one of the few/only authorized dealers in the area. They also have a tight selection of current-style casual shoes (mostly vans and some k-swiss, skechers) with some work shoe/boot options (mostly cactus brand) with good pricing if you need em. I picked up a pair of non-slip leather work boots since i needed some new ones anyways AND they were priced 20% lower than amazon so it was great will definitely be back!

Some things are a little over priced, BUUUUUUUT they have some of the best selection of must have…read morestaples. I know some of these items are available down the street at the swap meet, but when it's Wednesday and you need THAT one thing...guess what, New Star has it! Call it a convenience fee I guess. On today's visit, there was a young lady at the register. She was very nice and I had no attitude problems at all. Say whatever you want to say about this place, but whenever I need something last minute, they have it most of the time.

Called the Sylmar location after work to check if they were still doing the raffle they said yes. I…read morepulled up and when I asked to sign up they told me it ended. Should've said it was over on the phone. Wouldn't have wasted my time. When I asked for the only guys name that was there they pretended to not know the guys name. Mentioned it could've been someone in the back. Supposedly Chris maybe Omar. I wouldn't have cared to write this but the only guy there wouldn't own up to his mistake. At least tell me sorry and say it was his mistake.

Lucy was extremely helpful and friendly. She offered her own expertise with Grace and made the…read moreentire process very easy efficient repair I got I have fallen in love with, and she even offered some of her own advice and expertise wearing shoes comfortably long-term periods. The price of the shoes was reasonable and worth it!

Lucy has raised the bar when it comes to service! I came in looking to buy new cushioned insoles…read morefor my worn out boots and she blessed me with new boots! (Had to trade in my raggedy old ones good riddance) Thank you again Lucy!

I like this place hole in the wall hard to find spots like this with ones you only hear about…read moresometimes check it out they're on foot Hill boulevard just west of Van nuys coach shirts pants socks lots of socks and shoes I'm sure you'll find something you like I go two/ three times a month.

This store is very convenient. I was amassed to see what I can get for $20.00…read moreThe selection is huge and the stuff was nice. they don't really push you to buy they just let wonder around and pick and choose. I bought shoes for my kids and for me a pair of beach sandals. I think everyone should check it up.

I went to Sherman oaks shoe palace and they gave me issues so I came to Van Nuys. Angel took great…read morecare of me and was very nice. I also met Diego. They both were professional and had great customer service. Thank you.

Had a great experience at Shoe Palace! Our sales associates was Randy .. he was super helpful and…read morewent out of his way to make sure we got exactly what we needed. He was friendly, patient, and really knew his stuff.. made the process very easy!!! . The store had a good selection, and the vibes were on point. Definitely appreciate the awesome customer service. I'll be coming back for sure. Thanks again, Randy!!

I've always thought of this place as purely a work shoe location so never come for any other type…read moreof shoe. However, I was in the need of some work shoes, so I stopped by when was quickly reminded upon entering the place that they have all types of shoes, just might be the nicest overall 'brick & mortar' shoe store in the area. The prices are fair, the selection vast, no high-pressure sales people, but they're helpful when needed. The stores paid out well and clean and organized which makes shopping g quick and painless. Also, plenty of parking.

This place has a large selection of shoes as well as some socks, shirts, hoodies, and hats…read more It's nice inside.. always clean, organized, and well kept. The staff are great and are more than willing to assist you in your search for the perfect pair of shoes. The prices are good and very competitive. They usually have some sort of deal going on if you buy two pairs... mix and match, or get yourself a couple of pairs of your favorite shoes in multiple colors. They have a wide variety of shoes, including sneakers, running shoes, and even Dr Martens. Tip: Be careful when ordering online. I have large feet. Most of the time, they don't carry my size in the store, requiring me to order them online to be shipped. My last order was a little frustrating. I was considering deducting a star due to this experience, but... I am reviewing this location, not their shipping department or their customer service in another state. I had entered a promo code online for 20% ($40) off the total price if you spend "X" amount of dollars. Which, I added additional items to my cart to reach this amount. For some reason, the discount did not apply. I noticed and contacted customer service immediately. I asked if they could honor the discount and gave them the code but was told, with no hesitation or understanding whatsoever that they would not do that. I then proceeded to ask politely if they might be able to issue a gift card for the difference that I would use on my next order. Sounds fair... right? The answer was No! Needless to say, I was disappointed. Overall, it is a good find. I will be returning!!! Enjoy! #jsho

Walked in with a solid intention of buying 3 pairs of shoes for me and my daugther. They had them…read moresurprisingly. I stood there like an idiot waiting for somebody to even acknowledge me. NOTHING guess they didn't want my money I could of walked out with merchandise and they wouldn't even know. I went 3 stores down to a little store that looks like a pops and mom place. They were awesome. Sucks to be you FinishLine. Hope the DM sees this

I was able to pick up a pair of Jordan retros here recently which are like unicorns these days…read more The store is on the smaller side, but the team here is always good to me and today that was Felix. Keep up the good work!

The cleanliness of this shoe store was impressive. The employee helping me was thorough and seemed…read moreto go out of her way to make sure we got what we needed. There was one pair of boots I will definitely go back for - the price was very reasonable. Thank You WSS!

Whatever you do, do not place an online order here if you're a girl! For some reason, their shoe…read moresize is automatically default to men's sizes and it's a huge issue to return if you place an online order. They will make you ship it back instead of returning it in store due to their policy.

Was doing some footwork during the Jordan 5 Wolf Grey drop last Saturday. Stopped by a WSS close by…read moreto this one asking if they had the wolf greys in. They had mentioned that the store on Sepulveda Blvd had them in. It was a 10 minute drive so decided to take my chances and check the drop out. While parking, I saw a line of about 10 people in front, so decided to get in line. While in line I can hear these guys talking out loud saying that they're just going for the biggest size. This is a highly sought after sneaker so didn't think the store representatives would just let someone ask for the biggest size. Boy was I wrong. I get it, the shops just want to sell the shoes and make their money, but each shop should have some rules for shoes that are highly sought after. Like not let people just ask for the biggest size. Have them write down or ask for 2-3 sizes, if they don't have the sizes, then they can move to the side and wait until the whole line is done before letting them just grab whatever pair they want. Also the guy in front of me got my size so I got super salty because he was one of the guys saying he's just asking for the biggest size. One of the representatives had stated that they had just sold the last pair of my size, so that really annoyed the crap out of me. These retail shops know what shoes are really sought after and which ones will probably sit for a while. I did like that they only allowed each customer one pair to purchase, either one men's or one GS pair. Not sure if someone can get in line once they make their first purchase but heck at least they had that rule. Unlike other shops that let people grab two to three pairs all at once. People will always show up and buy these type of sought after sneakers. I surely hope they read this review and make some changes for certain sneaker drops.

Every time I come to this store, there is always an issue with the prices. I haven't been to this…read morelocation in a long time, but today it was on my way home. I saw some shoes marked at a specific price, and I grabbed the size we needed. When I went to pay, I noticed they had charged me about $17 more than the posted price. I went back to the aisle to double-check the price and then approached the person in charge--who I assumed was the manager--to let her know they were falsely advertising the prices. She didn't say anything to me; she just walked over to a staff member and asked her to check the price without telling me what they were doing. I wasn't asking for a refund since I already paid knowing the price was different. I simply wanted to let them know the prices were incorrect. I did not appreciate the attitude or the way they handled the situation. I'm not sure how they treat other customers, but they definitely need to improve. Regardless of the issue, we are customers and we deserve better service.