Walked in with a solid intention of buying 3 pairs of shoes for me and my daugther. They had them surprisingly. I stood there like an idiot waiting for somebody to even acknowledge me. NOTHING guess they didn't want my money I could of walked out with merchandise and they wouldn't even know. I went 3 stores down to a little store that looks like a pops and mom place. They were awesome. Sucks to be you FinishLine. Hope the DM sees this read more

I was able to pick up a pair of Jordan retros here recently which are like unicorns these days. The store is on the smaller side, but the team here is always good to me and today that was Felix. Keep up the good work! read more

DO NOT COME HERE!!!! SALES ARE A LIE!!! HORRIBLE CUSTOMER SERVICE!!!!! I came here with my boyfriend to get walking shoes and this place is a complete rip off. They had shoes advertised for $65 but when we checked out they tried to charge us $130. When I pointed out the sale and she even went to go get the shoe that had the sales price on it but the store manager absolutely refused to honor the price. The store manager (in red) was so smug and rude too, I'm shocked she even made it as far as she did with such a nasty attitude. Save your TIME and MONEY and go literally anywhere else!! Not worth the rip off and the bad company. read more

I'm very disappointed I just ordered online a pair of shoes Nike Air Max 270 and The sneakers are dirty and used. ‍ They don't even have the label and I pay for this $120 plus tax. read more

Finish Line - Shoe Stores Near Me - Panorama City, California

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Terrible customer service, they will sell you defective shoes and refuse to return them because they "won't be in sellable condition". You shouldn't return a defective shoe and try to sell it to a customer again idiot. Not tripping Over $150 Finish line is just a trash ass store. read more

Very slept on location! the environment is chill. Mangers are really respectful over dope experience! Want to shoutout SUSIE & FELIX for they great customer service! very welcoming & professional! Thank y'all Finish Line family. read more

I walked in early Friday evening with a non sales related request and both Steven and Jesus helped me with everything, no questions asked. This is how customer service should be. This is how I would treat my customers. Thank you guys. read more

I didn't catch the young ladies names but they had great customer service. I was literally at footlocker a few minutes before looking at the same show but their service sucked. I def bought the shoes because of great service, thanks ladies. read more

5 stars to Vanessa she was extremely helpful even when I kept changing my mind all with a smile and patience. I also noticed She made sure her other customers were helped by other staff members when my transaction was taking long due to my size being unavailable. I wanted to tell the manager Shadi but it slipped my mind. Shadi was also extremely nice and just making sure all the customers and I were happy with our experience. read more

So today I have been trying to return my purchase of Nike Hurrahces and a cleaning kit . But they wouldn't let me return saying they didn't have money in the register . I did come in when they opened (9am) and Alexis gave me a card of the store number to call back . So I left and I came back later in the day (2-3pm) and asked if I could return my purchase once again . And Alexis was there still with a attitude saying I should have called like she said too before bothering to come back . Then she continued with telling me the system still isn't working and she couldn't make the return happen . She had a very bad attitude and bad customer service . I called before wasting even more gas (5-6pm) and asked if there system is still down and she laughed and said yea and me being frustrated about this asked when will it be running and she replied that she didn't know . WOW ! I go to this Finish Line all the time most of my shoes are from there , but I have NEVER gotten customer service like that . And I WILL NOT BE GOING BACK !! Rather go to FootLocker or ShoePalace MUCH better customer service . read more

I'm an owner of over a dozen Nike Air Max. I buy them by the pair. Today I slipped on a new pair that I had worn once maybe twice air max and found that one of my bubbles was popped. At 200$ a pop on each shoe I was a little pissed. I don't save all my receipts and I was planning on taking my shoe back for a replacement. I spoke with Alex and he understood. He called the store manager Micht. I explained to him my findings and he looked me up through my rewards card. Dude found my transaction from January and he swapped out the defected shoes. Much love to keep me coming back. And I bought another pair for 160$ thank u guys for keeping me coming back and spending my hard earn cash here. read more

Did an online order of a pair of shoes, I was so unhappy in the way they came in . The condition of the shoes were dirty on the sides used from the bottom from all the time the customers tried them on in store I'm guessing. I don't understand how that is allowed. Definitely will be returning them for a better pair of shoes. I'm paying for brand new shoes if this is the type of quality they send out will definitely won't mind taking this problem /experience I had to a higher/upper position to please explain to me what is this. read more

Finish Line - Dirty/used pair of shoes ordered online an was checked out of this finish line store. #disappointed - Shoe Stores Near Me - Panorama City, California

Went into finish line, never really been to this location but when I walk the music was great, the vibe was awesome. The staff was really quick to help me. I ended up buying some cleaner along with my shoes definitely a food day. read more

There are very few times when I feel the need to express my disappointment for a large retail store's customer service, and this was definitely one that came as a surprise to me. My boyfriend needed to return a pair of shoes he had bought online, and because we were already in the Van Nuys area for lunch, we decided to stop by the Finish Line at Panorama Mall to return his shoes despite the poor reviews on Yelp. When we entered, I noticed that the store was quite busy with only three employees on the floor and working the cash register. We waited about five minutes until it was our turn at the cash register, but when we told him we wanted to do a return, he told us to step aside so that he could make purchase transactions for the next TWO customers in line AFTER us. Honestly, I have never worked retail before but having had customer service experience for the past four years, I do not think this was appropriate for him to prioritize a purchase and cast us aside just because we didn't buy anything. I gave him the benefit of the doubt assuming he was trying to be efficient but those purchases still managed to take up another 5-10 minutes of our time. When he finally decided to service us, he kept giving us excuses that it would be a thirty minute wait to wait for customer service, on call, so that we would be able to make our return. Needless to say, we left because of how poor their service was. We ended up going to the Culver City mall location and guess what, NO CALL. We got our return done in five minutes. Never coming back here again. read more

Susie was very helpful with helping me find what I needed !! Very happy with their customer service.

This 5 stars goes to Jessica, for going to the back and finding the 9.5 woman's converse that "no other employee" could find. If you need a shoe, ask for Jessica read more

I came in to return shoes I bought online with a receipt & everything & they refused to give me my cash back only exchange & back on my card. I asked the girl how long does it take to return she replied with "after you leave the stuff idk how it works" geez thanks. read more

This place has a great staff but OMG their carpet is so DISGUSTING!!! A baby pooped on their carpet how nasty is that. Somebody should change that carpet out it looks like it has never been cleaned. read more

The service here you can take it and flush it down the toilet. Four to five staff people standing around staring into the sky begging the good lord to take them out of their FinishLine misery. Long story short, avoid this place and shop online. read more

It's Valentine's Day , everyone is in a rush and time is money... The store opening hours are 10:00 am..uummmmm its 10:05am still closed, left and went across to Foot Locker which was already opened and got my pairs of shoes.. read more

In regarding to order method and shipment just customer service finishline generally. Poor shipment methods and sends you out display shoes. Exchanged 3 orders for poor shipment, without plastic covering on box and tags missing in box. plus the 3rd exhange for the 4th time customer service mentioned an express shipment but called back today and they said it will take another 4-5 business days. read more

Would give 0 stars if I could. Employees obviously don't want to work here. Tried returning a product here and they treat u like ur a criminal. Asking u 20 questions. Do not come here. Employees rude and obviously aren't managed the correct way. Last time I ever shop at finish line. read more

Went in there I was given good honest customer service by the girls in there. I totally forgot there names but I went in there around 1:00pm on a Thursday lol only thing that sucked is that online had better prices on certain things but the people is good lol read more

Highly recommended location, it is a great store with various sneaker/clothing products, a very welcoming environment, & friendly staff... What more could you ask for? read more

Worst customer service ever! Jennifer has lack of manners, rude discourteous behavior. Also, I was trying to exchange something and she said they were unable to do it so I asked if I can just return my item she stated their system was broken. read more