This was my second excellent experience with Charles Appliance ! Response time, as usual was only a…read morefew days and the showed up first thing so i didn't have to wait all day. Confirmation on Sunday for arrival on Tues AM. 20 min notice prior to arrival. In & Out with issue solved in less than 15 mins. I will never call anyone else for appliance service here in Horry County. These fine folks have earned my business !

Needed appliance service for a Samsung fridge where ice bin locked up and no cubes being made…read more Apparently, a common Samsung problem. The owner, Gabriel, was quick to respond and arrived less than 24 hours later. Very professional. Explained the causes and fixes very well. Seemed to be trying to avoid replacing any (expensive) parts, if it could be avoided. Gabriel and trainee spent about 1.5 hours at house and charged very reasonably. A few hours after they left, ice cubes were again being made, so no parts needed. Very satisfied.

We contacted Mack to fix our washer, which was leaking and making a loud rattling sound. He came by…read moreand claimed the pump was out, so we paid $90, plus his too-high service fee, and waited on the pump. He replaced it, ran a short rinse cycle and declared that it was fixed. After he left, I sent a video showing that it was still loud and rattling around. He came by again, this time claiming the shocks were bad--so we had to pay for four shocks, and wait for them to come in. After installing them, he ran a short rinse cycle again, and said it was fixed. By this time it was a joke--it was still rattling the exact same way and was leaking exactly the same again. It took a while to get him to come back because by now he kept saying he was sick. This time it was "oh--the drum has a hole in it and you need a new washer." What he should have done was conduct a THOROUGH analysis the FIRST time. For all of our trouble, he offered to refund most of the service fee, saying he "hates to lose money on a job." Well, WE are the ones who lost lots of money, not him. But, he never provided the check he promised. We tried a couple of times to get him to leave it, but he didn't do it. No integrity, and not enough skills and expertise to properly diagnose a problem. We've been without a washer for weeks, lost almost $400 and also have to pay $800+ for one that fits into the existing space.

I highly recommend Mack and Coastal Carolina Appliance service. Mack was professional, timely and…read morewas quite reasonable. We had an issue with a drawer microwave oven. He quickly diagnosed the problem, ordered the part and came back and completed the work. Excellent job!

Very professional and efficient- Eric does a great job- very knowledgeable and thorough. Very…read morecareful and compreh wok. This is the second time he was at my house

If you see 5 stars in their website, am pretty sure some of their family or friends posted them,is…read morenot way they even get 1 stars, they are pure scammers,a unqualified technician, who smell like a ashtray came to my home,to supposedly fix my appliance,charge me 400$ and toll me that my appliance was not fixable, and that I would not get my refund. Please do not ,hired them they are not qualified technicians. They are scammers.

I was introduced to this business at the annual home show a couple of years ago. They sell…read moreElectrolux vacuums, & something called the "Laundry Pro"; that is what I bought. It uses the same technology as the Space Station for sanitizing water: it ionizes it into hydrogen peroxide, so one doesn't need hot water! I love it! It uses less detergent, also... or none at all. They came to install it, & explained it to me. Though pricey ($400), I am very happy with my purchase.

I have had an Electrolux my whole life and love this machine; however, the authorized dealer/repair…read moreshop her in Wilmington is not a trustworthy shop. I took my vac to them for an ESTIMATE on a tune up and, without authorization, they did repairs and a tuneup. I was livid! I refused to pay the bill and we settled on a reduced amount, with the owner. The service tech was awful. He was rude and unapologetic. Also, ever since then, my vac makes a loud wining sound. The on/off pedal just broke on mine but I will NEVER take it back to these folks!!!

Had an extra wonderful experience at Brunswick Cabs & Counters. Despite my over 40 years of Design…read moreexpertise, uber talented Ryan & amazing Sabrina stepped up to make the selections of my Trim Tile - of which they have a extra fantabulous options - a joy! These will make my whole design spectacularly inspired. Also found a Wall Tile for my Spa Room that I'd been searching for, without success! Love the low pressure, high service atmosphere via these folks. Their small showroom is packed with high level designs - even their knobs / pulls collection is astounding.

Amy was great to work with. She is very knowledgeable and helps you all along the way. She made the…read moreprocess of our kitchen and office makeover smooth and easy. She kept us informed and always available for questions.

I had a problem with the electric igniter in my fireplace. Two other well-known gas/fireplace…read morerepair companies came & charged me for diagnosis to say they couldn't fix it, and walked away. I called Seagate who promised they would stick with me until they fixed it, and they did. I had an appointment within a week of my call, where Buddy identified the problem, ordered the part and installed it a few days later. We're now sitting in front of our warm fireplace! I highly recommend them, and they are the nicest people.

From the owner: Seagate Gas Works is a local business specializing in L.P. or Natural Gas services! We provide…read morefireplace maintenance and repairs, installation of lines and other gas appliances, conversions, additions, etc. Seagate Gas Works is licensed and insured. No hidden fees or credit checks. For a professional & personal experience, please contact Heather at 910-599-0711. We look forward to serving you!

"Buyers Beware" !!!!! I will never use or recommend this company to anyone. Never give them your…read morecredit card info. They steal your money. Well, how can I say the worst experience I have ever had! First of all turned away from working with a chain company to work with a local company to support my community. Many people have told me to never pay for a service ahead of time because the company will end up screwing you. Will, this is exactly what happened. I gave my credit card information to a representative at J & B Appliance of Coastal Carolina to set up and confirm an appointment for last Friday, June 5, 2026, from 9:00 a.m. to 12:00 p.m. The appointment was to come out and diagnose my problem, which I authorized at $145.00. If there was a problem, the $145 would go towards the repair of the issue. I asked the office representative to have the tech contact me when they are on the way. They agreed that it would happen. End of call. Well, on the morning of my appointment at 8:00 am, the doorbell rang. It was Sears. I had cancelled that appointment two days before because I wanted to support a local company. I informed the representative that we had cancelled a couple days before, okay, and he left, and I knew that I had paid my money to J & B Appliance of Coastal Carolina. Well, my daughter, wife, and I waited for the J & B Appliance Tech to come out and fix our Whirlpool oven. We waited, waited, and waited, then we got a text that he was on the way. Finally! Then, not long after, we get a text from tech. that he had cancelled our appointment. Okay Why? We, again, daughter, wife, and I are at home waiting; we have already turned away the Sears rep and also paid for the J & B Appliance of Coastal Carolina to come out. We want the oven fixed. The tech. Never showed up to the appointment. I called the office because I wanted to know what was going on. The office stated that I had cancelled the appointment while my whole family is waiting for the tech to come and fix the oven. No one in my family cancelled the appointment. The J & B Appliance of Coastal Carolina Tech had cancelled the appointment. Then this J & B Appliance of Coastal Carolina Company charges me. $77.39 because I canceled when neither I nor anyone in my house had. I will never use or recommend this company to anyone. Never give them your credit card info. They steal your money.

Had our LG dryer repaired by Daniel, and was very pleased with his his work. He was very courteous…read moreand very professional. He diagnosed the problem, and had to order a part and was back at the appointed time to finish the repair. Enjoyed talking and dealing with him. Excellent service from him and from the office lady whom I called. No problem scheduling as I changed the repair time, with no problems..If you need repairs, give J&B Appliance of Coastal Carolina a call for complete hassle-free repair .. 910-712-2387 AAA +++

Quality work. Showed up when they said they would and delivered finished product in a timely…read moremanner. These guys are true professionals! They know their stuff!

Quality over quantity,this company takes pride in their workmanship and are prompt to address any…read moreissues. They put their customers first!

Fulford To The Rescue!…read more Some friends have been staying at our beach cottage since June 29 without a functioning downstairs air conditioning unit. The company that Installed both units four years ago came on June 19, gave their diagnosis, drafted the funds from our credit cards, and did nothing. We're now seeking a return of the funds paid to the other F- rated company. Today after calling Fulford, they are going to order a new motor for the compressor fan, install an external fan that will allow the unit to function until the motor arrives, and they will fix it! Our friends have endured the heat, but until their scheduled July 9 departure - they will be cool and comfortabl. Thank you Fulford!

I had been a satisfied Fulford customer for approximately seven years, but my recent experience has…read moreseriously undermined my confidence in the company. In July, Fulford performed routine maintenance on my HVAC unit. Approximately two months later, I noticed a wet spot on the wall and called them back. The technician vacuumed the exterior condensate drain without entering the house and said the issue was fixed. I subsequently received a $180 bill. I questioned the charge because the primary drain had clogged while the secondary drain was still functioning as intended. Fulford agreed to send another technician to investigate at no charge. During that visit, I accompanied the technician and witnessed him identify a crack inside the unit below the coils. While he was explaining this finding, I pointed out that the secondary drain pan appeared to be doing its job properly and that the water damage was several feet away from the unit. There was no water damage on the ceiling below the pan, and the original water mark was near the separated coupling, approximately 3.5 feet from the unit. The pan was not overflowing and had not caused the original water mark. The technician responded that he was still investigating. He then cut the insulation around the PVC condensate drain and exposed a separated coupling. I asked whether that was where the connection had separated and whether it had been glued. He confirmed the separation and said it had not been glued. He then glued the PVC connection at no charge. The subsequent service report documented the crack but made no mention of the separated, unglued coupling I had personally witnessed and watched him repair. Instead, it focused on the crack and the water in the pan, which did not explain the location of the original water mark. I contacted Fulford to question the omission. During our discussion, I was told the original PVC drain had been reused when the unit was installed approximately seven years ago. I was also given an explanation involving deteriorated glue. Neither explanation resolved my concern about the specific coupling I had seen separated and subsequently repaired. After further discussion, Fulford issued a second report adding that the drain line had disconnected 15 feet from the unit, near where it entered the wall. That description did not match what I observed. The distance from the unit to the wall is approximately seven feet, and the separated coupling was approximately 3.5 feet from the unit. I contacted Fulford again to explain the discrepancy. A third report changed the distance from 15 feet to seven feet but continued to place the disconnection near the wall rather than at the coupling I had identified. I again requested a correction and have not received a satisfactory resolution. To be clear, I believe the technician performed his inspection and repair appropriately. My concern is with the documentation and Fulford's handling of my questions afterward. I witnessed the separated coupling, heard the technician confirm it had not been glued, and watched him repair it. Yet three versions of the service report failed to accurately describe the location of that separation. I cannot say why the reports were written this way, but the discrepancies remain unexplained, and I have not received a report that accurately reflects what I witnessed. My advice to other customers is to be present during service whenever possible and to review the written findings carefully. A service report should accurately document the conditions observed and the work performed. After approximately seven years as a satisfied customer, I am disappointed that a straightforward request for accurate documentation has gone unresolved. I would have preferred a transparent explanation and a corrected report rather than having to pursue the matter repeatedly.