I have used Electrolux (now Aerus) canister vacuums my entire life- and I am 64. Recently I moved to Calabash, NC and couldn't locate the box my bags were in so I called for bags. The Wilmington, NC store handles my area and the girl I spoke with couldn't be nicer. She said they had someone coming to my area tonight which was great.
That's where the good ends. The man called to say he was running late- fine. I had an electrician and handyman here to give me an estimate on work; they were here when James came. He parked in my driveway blocking them in. I had called for bags- I knew it was "C" bags I needed. He brought in a box of bags and filters. He then insisted on seeing my vacuum - regardless that I had these other two gentlemen here, and was trying to finish up with them. He watched TV while I spoke to them about price! I finally said "James, how much do I owe you?" but he insisted on testing my vacuum and would not listen when I told him "no, I do not want you to touch my vacuum" more than once. He insisted! the men were rolling their eyes in disbelief. He continued; asking one of the men to plug my vacuum in for him. The vacuum has been making a noise when I shut it off and I don't care.... I suck up cat toys allllll the time and assumed it was due to that. This man proceeded to tell me my motor is going and I need a new vacuum or they can rebuild mine. I just wanted him OUT of my house. I asked for a bill because he tells me to write my check for $79 and change and also- make the check out to him. He went to his car and like the two men said "took forever" to finish up and give me a darn receipt. Because of the price, I bought only the bags that I originally called for but then heard a lecture about franchises and how they are the cheapest around. I will NEVER buy bags there again, will have Aerus mail them to me directly as I've done before. If and when I need repairs or something I will go elsewhere, and I suggest you do the same. I was sooooo uncomfortable and, truthfully, ticked off. Never again. read more