Went in with a couple of buddies for an impulsive purchase. Everything was easy to find and the charms were all orgonized. A tremendous amount of props to the employees that helped us. Iris and Makaiyah did everything to help us and get the best deal. Now I can take my pair of crocs with my buddies anywhere read more

Crocs - Shoe Stores Near Me - Ontario, California

So disappointed in this store. Waited outside for 25 to 30 minutes just to go inside and find no sizes we needed as well as a small variety of jibbitz. If you need a woman's size smaller than 8 good luck! Everything was size 8 and up in women's sizes. Better off ordering online read more

Waited over 30 mins to get in to the store just to get horrible service. Took another 15 mins just to get a size for my kids. Horrible experience. Spoke to Arron very negative response, when I ask him for help. Find out he is the manger. read more

I had a very bad service. They didn't want to communicate with customers when I need help and answer indifferently

Buy one pair get 50 percent off sale :) the store is super empty but it has lots of merchandise. :)

I purchased some crocs and unfortunately ordered the incorrect size for this style. I called Crocs customer service, they emailed a return slip to me. I needed to be in the Scottsdale area so I found the Az Mills Crocs location just 25 mins from the errand I was running. Upon my arrival I was met by Tess & Crystal, they were exceptionally helpful! Wonderful attitudes and extremely happy to assist with my exchange! I was even advised that as a nurse I rcv an extra discount. Tess also explained that bc my exchange would b a completely different style, that I'd also be rcving a refund of around 15.$!! These two were awesome, Crystal jumped in to help me look for plug-in characters for my daughters crocs! This was a wonderful experience even after the 2+ hour drive to exchange my shoes, AND I ended up finding out that these platform style shoes were better for my back condition instead of the Krushers that I had picked out!! Thanks to these wonderful ladies, their customer service skills were EXCELLENT!!! read more

This store failed to honor the warranty policy of Crocs, as seen at http://www.crocs.com/warranty/returns-warranty-v2.html. Their attitude was so bad, as if I am trying to take advantage of the store. Even after I showed them the webpage, they still insist "it is 90 days" and refused to read the following sentence out loud which is "or exchanged or returned for store credit AT ANY TIME." These 3 employees who claimed "never heard about that" on my exchange request are ruining the brand's reputation. For store owner / manager: my visit was on 7/27/2015 at around 5pm. read more

So if this was the first time I would understand but with the store closing at "7" is a lie. That earliest I can get to the store with my husband is 6:45 the first day we were expecting to get turned away cuz it's so close to closing so I talked to the lady & she said because they "are low on staff they couldn't let us in so they could get the line down around 7. But that tomorrow if we were there at the same time they would let us in. We get there the same time the next day (today) & we're even a few mins earlier & the girl at the door didn't even look at us. Stood by the door let like 5 people out while I'm standing at the door with her back to me completely ignoring me, & says they can't let us in, so then I ask what time they close, & she said "7". So both days of speeding over & running through the mall because they said they would let us in the next day which is all a joke. Terrible, TERRIBLE customer service! read more

The manager I believe her name was Brady. She was super helpful. Today was a extremely busy day and she was able to assist us and accommodate us with our situation. I really appreciate her! read more

I am not the normally to write bad reviews but today I went in to buy crocs. I got 2 pairs , I walked out . I looked into my bag and I only had 1 pair and I checked my receipt to just make sure I got charged for 2 and I did. So I went back in to tell them and they were all acting like I took them out the bag just to trick them to get another pair which is very disrespectful. the guy who helped me was being very defensive that he gave them to me but he didn't because they would be in my bag. I will be calling corporate because I never had this happen to me . read more

Like others mentioned, major attitude problem. I made so many purchases with this company and this store alone ruined it for me for good. Thank you for that. In this day and age I'm surprised owners still think they can run a store like this. Easy decision for me to make you know, won't be coming back here and I'm definitely bringing this up to management. read more

Visited the store on 8/19 at about 5pm. Came to this mall location specifically for the Crocs store, and left with none due to lack of accessibility inside the store and incredibly poor customer service. I am a wheelchair user, and was unable to navigate the store for several reasons, and also observed people with strollers experiencing similar difficulties. 1. Due to overcrowding of shelves with merchandise that left no room in between for a wheelchair/ stroller to pass through, I physically could not access/ view merchandise. 2. There were many employees visibly on the clock, but apparently were too occupied with exploring their own merchandise and taking up much needed space. At one point, I was next to an employee in an aisle and was trying to get through, but she would not move despite my many efforts to convey I was stuck and couldn't move forward or back. At another point, I asked information about shoe sizing, and the employee was clueless about their one product. At no point did any of the obvious 7 employees who were clocked-in offer to help me find products and show concern for my status as a "land locked" customer stuck in the aisle between an employee and many strollers and other customers. 3. The "COVID precautionary capacity limit and social distance safety regulations" were a complete facade. The store was beyond max capacity, despite there being an employee designated at the door with the aid of a roped off line to monitor. Aside from the description above about the lack of space, it also felt incredibly unsafe being so close in proximity to many circulating guests with and without masks. Normally, I would have just vented to a friend about my experience and gone about my day, but this particular series of interactions left me needing to say something in order to save someone else the trouble of expecting access as noted on the "wheelchair accessible sticker" proudly displayed on the store window, but instead getting a poor and humiliating experience. Moral of the story: If you want crocs, save yourself the trouble and go on Zappos. If you are military, a teacher, or a student, you get 10% off and free shipping, and is accessible from the comfort of your home. *1 star 'cause I like Crocs (and you can't review without a forced star), 0 stars for the shopping experience. Sad to see many others had similar experiences at the store with product placement and employees. read more

I am not one to EVER write a review, but after leaving this store empty handed with pure disappointment due to the customer service the manager herself provided ( satara ) horrible customer service with a nasty ass attitude and always checking her phone while "helping" us out to find the perfect shoes for me and my mother in law. I wish I could've recorded every single action she did from rolling her eyes, talking over us and even stating we were wrong? As manager all of those actions were not ok. Not to mention we were not greeted from the start nor were we told the sale until after asking the monster herself. Full of staff, but lazy ass workers all socializing behind the registers while store was busy with a big ass line. I am sure not going back there ever again. NEGATIVE stars for me!!!! read more

No stars if i could** We went shopping today and i just want to let everyone including management know how unprofessional and rude their staff is. We were in line by the entrance, as the line was split into 2. The employee at the door, short mixed girl, curly hair and was wearing baby blue crocs was beyond rude and speaking using foul language with my children around!!! Her name take was flipped the entire time and i could not see her name. Not only was she rude, she was speaking bad about other employing to another employee. The other employee who engaged in crap talking looked just like her but was a bit taller, and had a green name tag, i was unable to read the name. Both stood at the entrance and talked crap about other employees "diego" and "Italy"?? And other people who "never do their jobs" and how they hate when management tells them what to do. I would advise having NICER people at the door and probably not employees who so freely talk crap about their coworkers for everyone to hear. Never coming back! read more

I love Crocs and every time I come into this store I've been helped by the same sales associate, Yayajayra. She's wonderful! Always so helpful and has a great memory. I bought some clogs last weekend and she asked how my trip was (I bought tennis shoes for my upcoming vacation to Washington a few months ago). I was shocked that she remembered me! I highly recommend this store and will continue to buy my Crocs here. read more

Line is very long cashiers extremely slow talking to each other while other workers are no help. When it's busy everyone should be working to get the lines shorter. Only one cashier read more

Crocs - One cashier while the rest just y'all to her and one bags - Shoe Stores Near Me - Ontario, California

Don was super helpful. He helped me find the correct size by trying on the shoe because he was a similar size. This was the best customer service I have ever received keep up the good work! read more

Poor,poor customer service. It took 15 minutes for a price of a pair of shoes. The employees had sour faces. They were busy doing side work instead of helping the customers. Only one of the employees even smiled. If I hadn't really wanted those incredibly cute purple sandals I would have left immediately. At least act like you are happy to have a job. read more

My experience here was great! It actually started with a phone call in which I received exceptional help from YaYa. Then the same experience continued during my in store visit. Excellent customer service! Friendly staff! Great deals and discounts...... read more

Went in the other day as I needed new shoes for work and had the pleasure of being helped by James. He was very helpful and asked questions about what I do for a living to help me pick out the right pair. I ended up buying the Duet Busy Day and they are so comfortable and I'm very pleased with the help I received!! Will be coming back to purchase in the future. read more

I went to this store and one of the employees looked too lazy to help me so I left and got an online order, I got the wrong size online and went in to exchange them in store. I asked the manager where I could find a size, she was talking to herself looking dumb as hell for a good minute and then gave me an answer, she had a disgusting attitude. I've worked retail and even when I was a seasonal I knew that when someone needs something you don't point, you take them to what they need. This manager was honestly so rude, I'm still kind of laughing on how dumb she looked talking to herself, if you don't want to help people don't work with people. I don't know what her name was Yajaira? Satara? I don't know if you click on the first picture it's the cashier. No one asks if you need help, if they see you looking like you need help it's almost like if they hide. If you go to the store, look for a lady in blue hair, she's probably the nicest one there, if anything better than the "manager." read more

I bought some shoes yesterday and when I got home I noticed only one side would light up. I went I. Today to exchange them and had no problems. My only complaint is that The clerk did not check the shoes prior to purchase that both sides light up. I should have noticed if the shoes worked properly as well but I just assume all the shoes are going to last and work. read more

Ok so iv been to this store twice in the past 4 months and the first visit was the best there was 2 guys working and they were great helpful and very nice. As soon as we walked in they helped me loved those guys...so my second visit wasn't the greatest I walked in with my 2 yr old and I needed help finding out his size. There was 3 girls working and there was only 3 customers in the store and only one person getting helped. It was a weekday so it wasn't that busy but I still had to wait for help which isn't a problem but with 3 employees working no one should ever have to wait..so someone finally helped me super quick like she wanted me out of there as soon as I found a pair she took it straight to register and when I got to the register she was doing something i dont know..so she was checking me out and the whole time she was talking to one of the other employees like hello pay attention to your customer and wait to talk after I leave read more

I went in to look at some shoes for my sister, and was looking for a part time job at the time so I asked the manager if she was hiring. She was very rude to me and said, "You know I expect a lot here," in the meanest voice. She then started questioning me about my previous work experience in a belittling manner. My sister wanted to buy a pair, but I was so mad that I just left. Terrible experience. read more

Dylan was a great employee. He helped me so much ! I am went out as a happy customer. Will come back soon !

I went there and everyone was so nice. I was able to get my shopping done fast which was a relief because I was in a hurry. I'm reading all these negative reviews like wtf.. it's just kind of sad because everyone in the store is so friendly and nice all these bad reviews are just customers who had a bad day. I hope to come back many more times because of my great experience. read more