ZERO stars Verizon…read morelikes to open up fraudulent accounts and refuse to take ownership or do anything about it. They enjoy putting you on hold for hours on end while they transfer you to clueless employee to clueless employee, with no one caring or knowing what's going on. Having to get an attorney for their crap company. AVOID this company. They only care about money, and will care less about you or anything to do with you.

Traveling through the Verizon rep and I arranged for a pickup at this store. It was Sunday,…read moreclosing at 5pm. Reassured by Verizon the store would have it ready. Arrived at 4:50pm in a rush and was told by the men who greeted us that we'd have to come back tomorrow, because they close in 7 minutes. Verizon Associate Shannon took the time to check her phone to see if our order was in. She told the male (who was an I can't) associates and they literally rolled their eyes at her. They went in the back, retrieved our phone and screen protector and we left out of the front doors before 5pm. All that being said to Shannon, we will bring you a Starbucks coffee next time we come through. You are the only reason we rated you guys with as many stars as we could. Thank you ma'am.

I am sitting in the Waxahachie AT&T store and have been for 45 minutes while they search for my 2…read morenew Apple Watches I bought and THEY had delivered here. No one can find the package. Multiple employees have searched. Then I'm told UPS always delivers to the wrong address. So they go next door to check PetSmart because sometimes packages get delivered there! OMG! Package was never found! Are they running a scam with insurance? Employees Brad- Alexis and Mikey were completely incompetent and uncaring about this situation and threw the poor little guy that was trying under the bus. Now they say they will cancel my payment for the taxes but offer nothing but their word. I cannot believe this place is still in business. Do not come here! And of course no one would tell us the Managers name or when they would be there!!!! If you are the Manager of this store - I would love to talk to you Gave a one star because there were no negative stars!

Walked in to look at purchasing 3 new phones. Were given an estimate of 5-10 minutes and gave up…read moreat the 20 minute mark. There were three employees talking behind the desk and 5 additional employees that came in during that time but no one came back out of the employee area to assist. By the time we left, two customers were being assisted (prior to our arrival) and 5 other groups were waiting.

Unprofessional hoopty service...the store manager was rude and does not know customer service. We…read moreleft and I bought my phone at the Apple Store--no comparison...the Apple store was top notch, helpful, professional and very courteous--if you want to buy an I Phone--go to the Apple Store.

Nice helpful set up my iPhone 15 in less than 30 minutes. I find it odd that it has low stars dnt…read moreknock it till you try . Very good I will return.

CPR cellphone repair Technician Bo he is a straight-up honest professional with thr knowledge…read morerequired to address your cellular needs. Tell him Big Richard Recommend him...

The new Manager David is honest and has great integrity. He made every effort to diagnosis and…read morerepair my cellular phone. In the end the fault was likely the processor. They didn't charge me for their time even on the 2 items I approved because they did produce any results. Big Richard Waxahachie Texas

We took my sons phone in and it was repaired and ready to go within minutes. Val was great and the…read moreprice was affordable. Will keep them in mind for future repairs. Highly recommend!

Staff was professional and knowledgeable. Quickly made the repair to my iPhone screen and it looks…read morebrand new. Definitely would recommend!

I was very impressed with the knowledge and pleasant customer service from Natrica Arnold. This was…read moremy first visit at the Spectrum store in Waxahachie and the team there was very helpful. Sadden to hear that they will be closing next year hopefully it will be a change of heart to keep it open. Thank you James

Do not use spectrum. They don't use conduit or bury wires and had to go to the city and spectrum…read morecame out and put a cloth piece around about 6inches and now we have to fight again for them to come out. If they can't get installation right then I know it's gonna be a hassle with this. The guy they sent was higher than a kite and when called they ignored it. What happens when he's out there driving and causes a accident

Location 985 U.S. 287 Bypass Waxahachie, TX *Beware* I…read moredealt with Sophia & she lied about what my monthly bill would cost. I transferred 2 lines back to Metro and kept my old phones and number. Let me explain the game she tried to play. She told me that she gave us the Metro Flex Start plan for $50 and she added in 25GB of hot spot (a bonus). I was told for 2 lines my bill would be $85 with auto pay and $90 without. To set all this up I paid a total of $169. I was given a receipt for the total and it was not itemized. She said I was charged for the first month, 2 activation fees, and 2 sim cards. Once again, I have no itemized receipt. This seems shady. Later, when I logged into my account online she lied about the plan!! It was the Metro Flex Up plan which is $60 and automatically comes with 25GB (SHE DID NOTHING EXTRA). She asked if I wanted phone insurance, I said no. She added it anyway without my permission! I called her to talk about all of this she said "no I added those bonuses in for you" and my bill would be adjusted down to $90. She said she took off the insurance (no she did not, I had to call cust service). I asked her to email an itemized receipt, she told me I could come in the next day. I told her I was looking at the plan online and what she gave me nothing different. So, my bill will be $100 a month not $85! She also told me that she was the manager and corporate. She told me to come back next month I can get some deals. (that makes no sense) I feel like I was scammed and lied to. She was not the most friendly. One guy came in to pay his bill and he had coins (less than a dollar). She said that they don't take coins for payment( she meant the non silver coins). She says the bank will not take them. So the guy left and had to come back. I have a feeling she was lying about that also. The store also smelled of poop when we walked in. No joke!! I will not go back to this location. Just be honest!!!!

From the owner: Switch today & enjoy America's largest 5G network.read more

From start to finish Lorna was outstanding . Friendly efficient and so helpful. It took a while to…read moretransfer everything over. She was so nice. I had a very different experience at another Verison location where the sales person just stared at my Account on her tablet for a while. Won't be going back there . I have bought 3 phones here over the years and have had friendly attentive staff help me each time :)

If I could give Adan a ten I would, this young man took his time and new about promotions. First…read moretime I have ever had this top notch service from an associate at Verizon. Aiden, thank you for been truly amazing!

I gave the tech a problem outside of the norm, he was courteous, diligent, and tried his best…read moreThe effort was there

I had this company replace my iPhone screen and two days later my screen was cracked even though I…read moredid absolutely nothing to cause it to crack. When I went back and show them this they told me that basically they would not do anything because it was physical damage even though there was nothing that I did to cause my phone to break whatsoever. Very bad poor service even though he was nice. They say they have warranty but it is basically nonexistent