I went with my son to purchase a mattress. Upon entering store we were greeted by sales associate…read moreKade. He greeted us asked how he could help us. My son told him the type of mattress he was interested in. Kade listened and presented him with options. He never pressured us or gave us the hard sale. He was very knowledgeable of the product and offered an opinion when asked while never trying to force a sale on him, in the ended he purchased a mattress with box springs and was very happy with the purchase. If you try mattress firm in Cedar Hill, Tx don't hesitate to search out Kade.

I walked in my local Mattress Firm after searching your website for the right type, brand and price…read morepoint for my new mattress. I was greeted by the most helpful & pleasant salesmen, Remon, who helped me efficiently navigate through my buying experience. I had a quick delivery deadline to meet that was crucial. And even when a serious glitch occurred on delivery day, I reached out to Remon who supported me through to a successful ending. I could not be more satisfied with our mattress and the amazing service we received from Remon @ Mattress Firm.

To "considering customers everywhere", My Bride and I just left the Cedar Hill location... it was a…read morefantastic experience. We were warmly greeted by Alex Evans, that was the beginning of great greetings by the other employees. The employees were endearing and the products were stunning. We didn't have need to buy, but were just "possibiligizing". It was a very rewarding experience. When my Bride and I are ready to buy, we will be looking for Alex at the Havertys' Furniture store in Cedar Hill. John and Jenai

I'm finally taking some time to write this (my sales person deserves the mention!)…read more Havertys in Cedar Hill has the best customer service! And their furniture is stunning! I just moved to Texas and we need a few essentials. Maria is so incredibly helpful, and actually assisted us in flushing out a plan to coordinate the furniture we brought with new pieces. I appreciate how much time she took to show us different combinations that could work and styles that mesh well together. I never felt rushed and I always felt like I had her full attention. Just overall our experience dealing with Maria was exceptional! We will definitely be back.

I give this store an A plus and 5 stars. The staff here is…read moreamazing and the managers are always aiming to please. I am big on customer service and are very pleased!! I love shopping here and consider this store my Happy Place. Kaletha Johnson Deal. 5 star

So disappointed. All I wanted to buy was a gift card. Nobody wanted to help. I asked one lady who…read morewas stocking. She said she'd be right back then forgot about me. So sad, I loved this place too. EVERYONE who was working on 5/14/14 @ noon needs a customer service evaluation.

courteous service from sales staff and delivery people. Super fast delivery. Excellent!read more

Purchased a new bed for a guest room. Staff was wonderful, reasonable prices and setup on delivery.read more

Jordan who is a manager at Ulrich was very helpful in a customer service situation with the cabin…read morethat we purchased a couple of years ago.

Do Not Use Them! 1 Star - Would give zero if possible…read more I paid a deposit for a storage building in September and specifically asked the salesperson, Dylan, before paying whether my deposit would be refundable if we ran into issues with permits. I was told it would not be a problem and that the deposit could be refunded if we could not proceed. Shortly after placing the deposit, I began working with the city to obtain the permit. Every time I met one requirement, another requirement was added. After months of back-and-forth with the city, it became clear the project was not going to work right now. I notified Ulrich and requested my refund. Since November, I have been repeatedly told that my refund would be processed, yet month after month nothing has happened. It is now March, and I still have not received the refund. Trying to resolve this, I even offered a compromise and said I would purchase a smaller building instead if they would simply move my existing deposit to that order and give me a fair price. They offered discounts but then refused to apply my original deposit, saying I would have to pay another deposit. Now I'm being told they moved the building from another location and therefore won't refund the money--something that was done without my approval while they already knew I was having permit issues. Over the past several months I have spoken with multiple employees, and each one could see in their system that the refund request had been submitted. Yet the issue still has not been resolved. At this point, I am extremely disappointed with the lack of communication, accountability, and follow-through. I simply want the refund I was told I would receive.

I would really like somebody from mattress firm corporate to give me a call. If I could give a ZERO…read moreI would! We are returning Mattress Firm customers. My Wife and I went in to purchase a bed since I had back surgery the bed we had no longer worked for us anymore. We purchased a sleep number and had to return it since if was painful on my back. We told James this from the start. When we asked if this bed does not work for us can we return it during the return policy. Numerous times when we asked James we were told yes every time. At not point and time were we told that the mattress is returnable but the Smart base is not. Now we $8000 worth of bed mattress bases that we now have no use for. Mind you we have only had the mattress set since January 21st 2025. When we went into the store James met us and would only point to "look at your paperwork it is in there as the policy". "I can return the mattress but not the base" If we would have known this we would not have purchased since we have ZERO use for the mattress base without a mattress. We feel like James was not truthful in telling us we could return the bed set. We feel like his commission that was made ment more to him than a returning customer. I have filed a BBB complaint and now we wait to see what happens.. Will update but right now I would not recommend this location unless you want to be lied to and cheated out of $1,000's of your hard earned money.

We just recently moved to the area, and still waiting on all of our home goods to ship. During the…read moremove we decided to upgrade to a King and hand down our queen to one of the kids, and go ahead and upgrade one of the other kids to a queen. As soon as we entered we were greeted by Verson, or "V" as he goes by. He gave us his full attention, was not pushy, and there wasn't any haggling. V was friendly and quick, despite some system outages he was experiencing-- he called another store and had them write up the order for him, so it didn't require us to wait, come back later, leave information behind, etc. From entering the store my wife and I made a decision in about 10 minute, and we were out the door in about another 10. Great experience. We did not leave feeling screwed (actually, we left feeling like we got the better part of the deal). Definitely will be going back as we replace older mattresses.