Worst hobby lobby I've been to. I'm from Washington so I'm not sure if the attitude here is because I'm not local or it's just how the stores are here, but it's definitely not what I'm used to. We were initially told the coloring books we wanted were on sale so we checked out then went back to grab several more and then we were told they weren't on sale. I also wanted some prisma colored pencils and Libby told me I should have asked someone back at that section to get them out of the glass case. I asked her if she was able to do so since I didn't see anyone back there, big eye roll. So then I decided to leave but I came back in because I didn't get to use my 40% off coupon. So I picked out some markers I wanted as a second choice since it didn't seem I'd be able to get my prisma pencils since it would tax Libby too much. Markers were on sale for 40% off without a coupon was what I was told by the customer service manager Libby and the person ringing me up, then a few seconds later she said they weren't on sale. I could see in the binder they had on the counter showing what items were on special that they were indeed on sale. So I said I wanted the sale price on them. It was such a mess of so many different stories and things being different prices depending on who you talk to. I told her I would like 40% off both of my items since I had a coupon and the other item was on sale anyway and then I would leave and let go of the negative experience. She scoffed at me and said she would not do that. I'm not sure why? I wasn't asking for a special favor, this is the deal I was supposed to get. I told her I felt she was being extremely rude and I wanted her name so I could report her and she said "that's just fine, you do that" and I said so you don't even care about being written up? She said she didn't care because she was right. Turns out she was not right. The item was on sale and I was supposed to be able to use my coupon on the other item and her manager confirmed that. I asked Libby if she was the highest up manager and she said no but I manage customer service. I said you don't seem like you're doing that job right now so please bring up the other manager here. When the other manager finally came to talk to us we said we wanted the correct price and we would leave and let all of this go and then Libby actually scoffed and laughed in our faces IN FRONT OF her manager. I told them it floored me as someone who's worked for many years in customer service to see such behavior. Everyone else who worked there was very nice and I feel sorry for them that they have to work under someone who has such a mean attitude. If she bullies and makes fun of customers like that, I can't imagine how she treats employees. I won't be shopping at hobby lobby ever again because it seems irresponsible to have a computer system that just lets anyone ring up the price for an item at whatever they want it to be. It makes no sense to me and I can't help but feel she just chose to Target me and take out how much she hates her job on me. read more
