Jordan who is a manager at Ulrich was very helpful in a customer service situation with the cabin that we purchased a couple of years ago.

Do Not Use Them! 1 Star - Would give zero if possible I paid a deposit for a storage building in September and specifically asked the salesperson, Dylan, before paying whether my deposit would be refundable if we ran into issues with permits. I was told it would not be a problem and that the deposit could be refunded if we could not proceed. Shortly after placing the deposit, I began working with the city to obtain the permit. Every time I met one requirement, another requirement was added. After months of back-and-forth with the city, it became clear the project was not going to work right now. I notified Ulrich and requested my refund. Since November, I have been repeatedly told that my refund would be processed, yet month after month nothing has happened. It is now March, and I still have not received the refund. Trying to resolve this, I even offered a compromise and said I would purchase a smaller building instead if they would simply move my existing deposit to that order and give me a fair price. They offered discounts but then refused to apply my original deposit, saying I would have to pay another deposit. Now I'm being told they moved the building from another location and therefore won't refund the money--something that was done without my approval while they already knew I was having permit issues. Over the past several months I have spoken with multiple employees, and each one could see in their system that the refund request had been submitted. Yet the issue still has not been resolved. At this point, I am extremely disappointed with the lack of communication, accountability, and follow-through. I simply want the refund I was told I would receive. read more

We purchased a Heritage 12/14 shed from Ulrich. The salesperson was very helpful. Honestly, everything went very well until after our shed was delivered. After delivery, we noticed a bunch of little craftsman type issues, that we determined weren't a big deal since we were planning to add drywall and flooring, etc. We figured since none of it appeared to be anything major and they would be covered up anyway, we would just let them go. The one thing we decided needed to be addressed is the French door that locks in place isn't locking in place at the bottom, the pin will not go down into the hole. This has been the case from day one. I attempted to reach someone at Ulrich via phone but was unable to get anyone to assist. We decided we would address it late because I was traveling back and forth to my parents' house, home and to the hospital, which was very taxing. We figured the shed is under the craftmanship warranty and since the doors never worked correctly, it was a craftmanship issue and we could deal with this issue after things slowed down. Hurts to type this, but my mother passed away in April, and after dealing with all that came with that, we decided to attempt to get the door issue resolved. First, we tried calling Ulrich customer service, after being on hold for a couple of minutes, it sent me to voicemail, stating that no representatives were available. I called again a couple days later and the same result. The next step was reaching out to our salesperson. He never responded. I called Urich again a couple months later and left a voice mail requesting someone reach out to me to assist with resolving the issue. I never received a call back. I called again a few days later and again a couple of days after that (did not leave a message). I did reach out via phone a couple more times over the next couple weeks, leaving one additional voicemail and again no call back. Roughly 2 weeks ago, my wife decided that she would go to their website and request a quote on a new shed. Probably not surprising, she received a text message almost immediately and then it was followed up with a phone call from a salesperson, not even 5 minutes after the text. She answered the phone and told the individual the reason for the call, and she was helpful in trying to get the information to the right people at Ulrich to assist us. She asked us to send pictures of the issue which we did. A few days later, I received a text message from a project manager stating that the shed needed to be re-leveled and that that's not covered under the craftsmanship warranty and would incur a $350.00 fee. He sent a picture of our shed after delivery showing one door closed and the other door open as proof that the door worked after delivery. The door didn't work when I attempted to lock it up that afternoon. I let him know that and he finally wrote that they could send someone out to see if there was an issue with the door or if it in fact needed to be re-leveled. A couple of days went by and nothing, so I reached out again. He responded apologizing for the delayed response and said that he spoke to a representative in Virginia and he was waiting for a date that they could send someone out and anticipated he should receive additional information the following day. I responded that it was fine and that we didn't live there so we needed to coordinate a day with them so I could ensure we were there. Again, no response. I reached out via text to him again, no response. I have called Ulrich at least 12 times at different times of the day and I have never been able to get in contact with anyone. My thoughts are, no matter if Ulrich (or any other company) has a million good reviews, pay close attention to the bad ones, because it's not as important that the experience was good (the experience should be good), the most important thing is how they handle the customers who have bad experiences. I am one of those customers and this issue has been handled terribly. read more

This place is a total scam. Avoid them at all cost. You can never get in touch with anyone and when you do. They seem to want to pass the buck and make sure you are understanding what you are reading and let make sure that they make clear of it because they told me one price but then when I called the office to see what my balance is? It's a triple the price so buyer beware in addition, don't ever let them tear your fence down to install a shed that is already built because you will be responsible for replacing your fence and they will not put it back the same or make it look like it was not ever touched also it wasn't level right and there is a lot of noticeable imperfections that's not worth the price that they are charging me always follow your first mind. If it's too good to be true then it's not!!!!! read more

I wish I could give zero stars for the complete lack of customer service from Ulrich. We were assured that their team would remove and put our fence back to deliver our pre-built shed. However, the experience was nothing short of a mess Before even starting, the delivery guy hesitated, saying this would be "tricky" and had to make a phone call. After that call without updating us about what was said regarding the fence, he went ahead and removed the fence, delivered the shed, and then casually mentioned he would "do his best" to put the fence back. When I went back out to check, he was gone. No call, no update--just a completely messed-up fence left behind. Our backyard was now completely exposed, which is a major concern since we live next to a busy road. The lack of accountability and professionalism is unacceptable. If Ulrich can't follow through on their promises, they should be upfront about it instead of leaving customers to deal with the mess. I would strongly advise against using this company unless you want to be left with a shed and a headache. read more

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Beware! I began the process with Ulrich Lifestyle in December 2023, and after many frustrating months, we finally completed the project. The communication throughout the entire process was atrocious. If you were lucky enough to get someone to call you back, everything they said was a lie. After the shed was built onsite, I discovered that, due to its size (12x20), a permit was required. When I inquired about this, they told me it was my responsibility to obtain the permits. Leaving such a crucial task up to the customer is absurd. I spent months going back and forth with them about permitting, which eventually required an engineer to approve the specs. Fortunately, I anticipated issues and documented everything--I have recordings and emails of all the lies I was told. One of the main representatives who misled me is no longer with the company, according to the last person I spoke with. Oh, and I was told that I'm a "difficult customer/project" and that's why I don't hear back. I guess demanding an update after 8 attempts of Months of trying makes me a "difficult customer/project" Beware of this company. There is no way they should continue their business practices this way. I strongly advise against using Ulrich Lifestyle. read more

If i could put 0 stars i would. First the website is horrible, couldn't find how finance or set up an appointment. After finding the number, I spoke to an AI couldn't reach anyone. A woman called a little later and didn't know what she was talking about. I gave up. It's not worth the hassle. I just wanted to look at a cabin. I decided to go Kendall cabins and got a better experience. read more

unfortunately, I have a very bad review for this company. Although the cancellation was done in a timely manner, I still cannot get any contact back from the sales person that I was using on when the refund would be hitting my account when I was going to rent to own my salesperson was excellent. He was sweet understanding when I had to cancel and I canceled the same day. it's sad that this day and age when you're on a very fixed income and you get hit by something unexpected and financially hurtful and when you have to cancel something, you cannot get your money back. Be very careful working with company. read more

I ordered a custom playhouse from Jim in Cleburne. He was extremely helpful. We were then passed to the project director, Tyler. Again, he was very accessible and accommodating. Within about 3 weeks we went from walking in to Ulrich to having our playhouse delivered. Everything was as expected and I think it turned out great, for a fair price. I've used other she builders and would definitely use Ulrich again. read more

Ulrich Lifestyle - Sheds & Outdoor Storage Near Me - Cleburne, Texas

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I want to update my review. First off, I can't tell you how effective my review on Yelp was. Two hours after I posted my review, I was contacted by the company. They sent a shop employee to my house that afternoon and the issue was resolved. The employee that called and the one who came to the house were both very nice. I now have a fully functional (and lockable) garden shed that I absolutely love!!! read more

Excellent experience, start to finish. Salesman was great. Showed us our options and helped us pick the right shed for us. Delivery went smoothly as well. read more

Great business, great quality! Our kids love our Ulrich play set and it holds up to the rough play of lots of kids.

I bought my building over a year ago and still remember it as hands down one of the best customer service experiences I have ever had. Weston went above and beyond working out financing, build, and paint options and above and beyond facilitating the challenging logistics of delivery. The absolutely only low point is that they use a different paint than what was used on my house and the color shifted just a tiny bit in the brand conversion process. I never mentioned this to Ulrich as I'm the only one that notices it but I will include it in this review as something to pay attention to. (I have no doubt they would have done everything possible to correct the color had I mentioned it). Having said that, the quality of the building is exceptional and worth every penny extra over other buildings in its category. The delivery was incredibly tedious, and Ulrich was so supportive, that even now I have friends turning to Ulrich for delivery recommendations. Even though I am not in the market for another building at this time, Weston answered emails immediately and is still as attentive and helpful as he was during the sales process. I really couldn't recommend this company more. read more

If your looking for a quality built product, then look no further. We have done business with the Ulrich's for years and have had nothing but exceptional customer service from them. They are honest, hard working and kind people who truly care for their customers. Once you visit their location, meet the friendly staff and see the way they build their barns, you'll know your at the right place to buy. read more

Quality products and good service. They deliver and do a great job setting up too. My building was needing to be place 600 feet back from the county road. Could not get the big truck back there. Ulrich got it done. read more