Cellfone USA has two locations in the mall. The attendants was friendly and showed me an assortment…read moreof different phone cases. However, the repair attendant was not present. This was unprofessional as no customer was able to get service. I waited and the repair associate did not return. They fix broken phones, but only certain brands. This significantly limits sales.

Great experience going here for my cellphone repair…read more I was able to get both my screen and battery replaced within the hour. I was able to shop around the mall during the wait. Overall, great service and I would come back again!

Not recommended.. cheap fake parts.. bad business.. will not bring my phones here again.read more

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I waited over 2 hours when I noticed people who came in after me were being serviced. I had signed…read morein as directed and after 2 hours my name was at the top of the list but didn't have a number by it. I pointed this out and the manager said that didn't matter. Well it must have because that's when people after me started to be waited upon. I went back to the manager and pointed this out and now and low and behold not having a number by my name now mattered. The excuse, "Is been a bad day". I'm certain that had not been my fault but now it was my problem. An other customer had not been started with yet and there would not have been any harm of correcting their mistake. Little did I know the mental gymnastics required could not be found at this store. What has happened to customer service, basic reasoning and pride in one's work? It shouldn't matter if you are scrubbing toilets or putting people on the moon. If you have the decency to do what's right it becomes much easier to look at your face in the mirror, your head rests a little easier on your pillow, you know you have made some else's day just a bit better and suddenly your job isn't the drudgery it had been. Just do what's right. It's the simple and small things; show up on time, smile, be curtious and be honest.

Devan was awesome! He helped me feel warm and welcomed and provided a outstanding experience.read more

I have received over fifty e-mails from reps at this location this year. My company doesn't offer…read morecell phones for our employees but regardless of how many times I've asked to be removed from their list, the e-mails continue. When someone says stop e-mailing me, it's a business' obligation to do that. This location refuses to honor that obligation.

Tabitha was very helpful and polite . Thank you great customer service !…read more It is nice to be treated promptly

I was ready to retire my iPhone. I had dropped it so many times and it was shattered in so many…read moreplaces. I can't believe I didn't get a before pic... Anyways, a new phone wasn't in my budget so I decided to give this place a try. I honestly thought there was no hope for my phone, but when the guy told me that there was no charge if they couldn't fix it, I figured why not? I ran a few errands and upon my return, my phone was good as new. I am soo excited. My phone was a MESS And they brought it back to life. THANK YOU!!

this store will rip you off. Buyer beware. I purchased warranty program for screen protectors. I…read more my phone to them, broken and they told me there was nothing they could do to fix my phone. When I got a new phone, I came back for a screen protector, and they told me that because I didn't bring them the broken one they couldn't replace it. That's just dumb!

Great store with friendly staff. I see a lot of reviews from people who don't understand that each…read moreindividual store has separate ratings, complaining about service at their own home. If you want to complain, go to Spectrums Google reviews, NOT to an individual store that has no control over your service. It's hard to believe this has to be spelled out for some people. The store itself has great staff that I've bought multiple devices from. It's been a good experience every time.

Was told last year my rate wouldn't change until November 2026 but when I checked my statement it…read morehad gone up $10. Always told when I called in I'll be notified of rate changes yet have NEVER received any email or notification. Constantly have internet outages.

I could not purchase a cell phone accessory there because staff are not wearing masks.read more

Very dishonest. I brought my Apple Watch to fix the broken screen by Cellaris in Grapevine Mills…read moreMall and they sent the watch to this place to repair, which I did not know. When I picked up my watch, the battery was drained and yoke 3 hours to charge and the battery went dead in less than 6 hours. It would not hold charge. They must have swapped my good battery out with a junk battery to scam for more money to repair. I brought my watch beck to the kiosk in Grapevine Mills and they told me they send my watch to this place for repair so I drove all the way to Denton to confront them. The Indian guy immediately said it was an old watch so the battery can die any minute. I told him my battery was working fine and hold charge for more than 26 hours each day until the watch was returned from repair. Lithium batteries don't drop their charge capacity from 26 hours to 6 hours in one day. They degrade gradually no more than dropping an hour each day. They don't drop the charge capacity from 26 hours to 6 hours and stay at 6 hours capacity thereafter. The guy kept denying it and said the battery can die any minute so certain without doubt and without even looking at it that he knew what he was up to in the scam trying to scam for more repair money by swapping out a good battery. He is bull shitting without blinking his eyes. The other girl next to hi. Was pacing around knowing what their scam is without saying anything. So be warned. These are crooks. They scam money for a living. I would not bring my Apple Watch to repair in this place but I had no idea it was sent to this place from the other Cellaris kiosk at Gtapevine Mills Mall. Don't trust any mall kiosk cell phone repair, they have no address and can disappear the next day.

Manager, Elizabeth, was AMAZING. We had quite the issue and…read moreshe was patient, knowledgable, and respectful.

Cesar took great care of me even while assisting another customer. In and out. Appreciate the…read morehelp!

Cellfone USA has two locations in the mall. The attendants was friendly and showed me an assortment…read moreof different phone cases. However, the repair attendant was not present. This was unprofessional as no customer was able to get service. I waited and the repair associate did not return. They fix broken phones, but only certain brands. This significantly limits their customer base. The process for repair are higher than competitors. They do not do software phone repairs. There is room for significant improvement.

Good service, workers were friendly and repaired the phone in under 45 minutes. Overall great…read moreservice.

Words cannot explain how angry I am with this place…read more I thought a 3D printer at the end of April, and I went back to the store to add the protection plan. Over the past few weeks, I've been having nothing but issues with it. The AMS is clogged, having to consistently restore it, the fan cover keeps falling off. And now, it won't reset. It is stuck at "calibrating" - and it sits there and hangs. It will also not pair to my enterprise grade network. I reach out to bambu support. And all I can get is their chat. They send me links. They tell me to restore; despite telling them that I literally have tried that and it locks up. I went to the store on Saturday to look into my options with the protection plan. They spent probably 20 minutes trying to figure out what the procedure is. And they finally tell me that it's in store replacement but it will satisfy the $100 protection plan. So I go home and try to work with Bambu and it is LITERALLY impossible to get ahold of a human- that, and there are MULTIPLE things wrong with this $600 printer I bought two months ago. I go to the store today. And yet again, it takes them 20-30 minutes to figure out what the plan is. All of a sudden since Saturday it changed from replacement to calling geek squad. Before I bought the protection plan - I asked the customer service person how it works, and he told me it's in store replacement. Today, a supervisor tells me that I have to go through Best Buy customer service. Best Buy customer service is HORRIBLE; so I have a 2 month old 3D printer that is a paperweight. I'd like to thank supervisor Eli, for going above and beyond - to help me with a $600 printer, and help me successfully use the $100 "pRoTeCTion pLaN" ((sarcasm)) My advice to everyone. Don't buy the geek squad plan. Use Best Buy to window shop. Check out your items - and then check Amazon, crutchfield, etc - to buy for the same price but with better service. Will never step foot in this of a store again.

They have a decent selection of electronics that you expect to see at a Best Buy…read more This location used to have decent service but has gone downhill. I went to see geek squad regarding a simple issue and learn if they could fit me in today or not. I spent over 20 mins and even though agents didn't seem busy no one asked if they could help, none of them would even make eye contact so I could ask. Fortunately there are better Best Buy locations in the area. I scheduled an appointment next day in another city near by instead while I was waiting.