The store manager is a dishonest fat little prick…read more Short version. I bought a new phone. They didn't have it in stock... no issue. They shipped it to me and got it set up myself. He never told me I had 30 days to return it. So I returned it on day 35. Instead of the 800 I was supposed to receive he offered 135. I told him "cool more att shenanigans". He then told me "get out of my store and there is no refund". Seriously fuck this place.

Terrible f**n service ! Come to the branch at 4:45 waiting patiently for one of the 2 sales…read moreassociates to finish with there customers . ac was broken so it was hot we step outside for not even a min one of there customers leaves so we walk back in they don't acknowledge us the guys walks straight to ANOTHER customer who walked in after us to help him and we're stuck waiting for an additional 30 minutes and ended up being "too late" to service ! regret opening our account with them literally 2weeks ago

After many years paying $$$ with AT&T, finally made a switch to T-Mobile. 2 lines, 2 free iPhone…read more16e, international plan INCLUDED, great insurance plan, we are now paying $50.++LESS than AT&T per month! (AT&T=$12.00 per 24 hours international Japan. I frequent Japan at least once a week) THE BEST OF ALL is their Customer Service. Aaron assisted us every step of the way, ensuring that T-Mobile service in our home area was covered and finding a plan that suits our needs best. Then, keeping our phone numbers, switched us from AT&T to T-Mobile seamlessly. He even switched out our old phones to new and ensured everything was working properly. We are So Very Grateful for Aaron's help. We are Not tech savay so we appreciated his expertise, attention to detail and patience. You've got to make a switch and you've got to see Aaron!!! He's at the Kukui Grove shop.

Great cellular service, nationwide and overseas, free texting and fabulous wireless Internet…read moreservice at our home. We love T-Mobile .

While on vacation my phone was inadvertently disconnected from our account during hurricane Lala…read more We went to the Verizon store in Lihue on the way to the airport for resolution...hopefully. The help I received was above and beyond great customer service. The manager Eloise Bactad literally waited on 3 customers simultaneously to help get us to our flight on time. She was extremely experienced and knowledgeable and was able to authenticate our account and reconnect my line. It took extra expertise since our other phone on the account had been left at home. A HUGE thank you to Eloise for cheerfully helping us (and resolving the issue) when it really wasn't even our turn! There's a reason we've been with Verizon for 30 years.

I had great service when I went to the store. But after leaving, I noticed that I was overcharged…read more Called store and talked to associate. They were going to call me back but never did. Can a manager please message me back with a way to resolve the issue please.

Bello the tmobile representative was amazing! He helped my grandma get a new phone and was very…read morepatient. Great customer service here!

Chris, Luis, and another gentleman helped us yesterday to transfer our family's phones and…read moreconsolidate with my plan after my son dropped his old phone in the hot tub and it was unable to be repaired. They were very pleasant and helpful, and not at all pushy like I have experienced with another carrier's representatives. I would highly recommend.

kalani is the man!!! Always humble and honest and looking out for the best interest for the…read moreconsumer. He helped me out in finding the best plan for my budget and also a phone because I was in transition of going to a different carrier. He is all about making sure that the customer recieves the service they want and not just an upfront sale. He has been in the business for many years in the island and we all trust him because his work ethic is impeccable

Kalani helped me unlock my ancient iphone on short notice. Very reasonable price, courteous and…read morehonest!

Replaced my old sunglasses had for years, customer service was so helpful and gave great…read moresuggestions. Thanks Darci! You were very patient , warm and genuine, I'll definitely visit again!

The customer service with ikaika was absolutely amazing. Man I love kauai and its people. He was…read morecool bc he lived in NYC too and it didn't jade him! He was honest and a great person to chat with. I ended up getting shades here bc he helped select nice ones for me. Super friendly and not pushy.

Needed a new battery and SKYLER was super helpful excellent customer service! He helped me get the…read moreperfect battery and helped me install it! Wow grateful beyond measure! Thank you! Highly recommend!

I needed a new car battery so came here. First time here. Purchased what I needed and sales clerk…read moreinstalled the car battery for me. Battery installation is one of their services they provide. Whew, glad it all went well! Thank you to the guy who did the transaction and installation.

As far as retail experiences go, I've been to this store multiple times and the store is always in…read moreimmaculate shape. As a brand, I find them a little overpriced for what they offer, but not really taking they into account with this review - it's my choice to shop here after all. They have a good in-stock position and can usually find items in my size. The staff is friendly although a bit too attentive... You know how it goes, stopping by every 60 seconds when you're in tbe changing room, asking you how you are doing every 30 seconds on the floor. I'm sure some appreciate that more than I do, but it was fine for the most part.

I used to buy a shirt from this location every year... it literally was part of my Kauai tradition…read morebut the last 3 years they never seem to have ones I like in my size (XL). I know I can buy online but it was always a nice feeling to support this store and try on before ordering online. Please start stocking more standard sizes.