I had great service when I went to the store. But after leaving, I noticed that I was overcharged…read more Called store and talked to associate. They were going to call me back but never did. Can a manager please message me back with a way to resolve the issue please.

I had scheduled an appointment to pick up an iphone that I ordered on the Verizon website. I signed…read morein at the prescribed time and received a message on my phone that the wait would be 7 minutes. I walked out an hour and 15 minutes later without my new phone and without having contact with any of the four employees. I was never greeted, spoken to, or acknowledged. Oh, and I did shave and shower, applied deodorant and dressed appropriately before the appointment. When I left, there were still 3 people ahead of me. The employees were more interested in upselling rather than taking care of all the customers in the store. I cancelled my order on line and ordered the same iphone from Apple and will just wait the 10 days for home delivery.

Bello the tmobile representative was amazing! He helped my grandma get a new phone and was very…read morepatient. Great customer service here!

Chris, Luis, and another gentleman helped us yesterday to transfer our family's phones and…read moreconsolidate with my plan after my son dropped his old phone in the hot tub and it was unable to be repaired. They were very pleasant and helpful, and not at all pushy like I have experienced with another carrier's representatives. I would highly recommend.

Walked in trynna switch carriers to at&t. Nick made everything easy and got me in and out one…read morespeed. He was very helpful with getting me set up with a fresh phone and plan while also making the guys that couldnt help me at Tmobile in kukui grove look like clown(by just doing his job humbly not intentionally) mahalo Nick for your help. He also held back on his mandatory lunch to make sure i was taken care of. GIVE THAT MAN A RAISE!!!

I want th e Kauai People to know we have no customer service from AT& T on the Island of Kauai,…read moreThey can not be reached on line at all. They do not answer the phones at all If you walk in for service, there are 3 employees from other islands. 1 Manager from Big Island all the employees quit. there lazy, rude, tell you stupid things they are un-educated they don't want to work so the just piss you off to get rid of you. they closed down the store on week-ends and when they feel like it. save yourself the trouble of going in there its a bad experience because their so rude.

After many years paying $$$ with AT&T, finally made a switch to T-Mobile. 2 lines, 2 free iPhone…read more16e, international plan INCLUDED, great insurance plan, we are now paying $50.++LESS than AT&T per month! (AT&T=$12.00 per 24 hours international Japan. I frequent Japan at least once a week) THE BEST OF ALL is their Customer Service. Aaron assisted us every step of the way, ensuring that T-Mobile service in our home area was covered and finding a plan that suits our needs best. Then, keeping our phone numbers, switched us from AT&T to T-Mobile seamlessly. He even switched out our old phones to new and ensured everything was working properly. We are So Very Grateful for Aaron's help. We are Not tech savay so we appreciated his expertise, attention to detail and patience. You've got to make a switch and you've got to see Aaron!!! He's at the Kukui Grove shop.

Great cellular service, nationwide and overseas, free texting and fabulous wireless Internet…read moreservice at our home. We love T-Mobile .

online hours are wrong, staff has no support and is not properly trained, no manager. No oversight…read morefrom Honolulu management to resolve issues.

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