Caleb is a rockstar, made our whole experience stress free. I recommend anyone looking for a provider or help with their phone ask for Caleb because he is the man. read more

Came here for a new case. Guy sat on his ''okole for a few minutes before helping us.Then he was the comedian... Got a new case bottom line. read more

My husband and I stopped into this store on Wednesday because my iPhone was having issues. We were helped by Natasha and she provided absolutely wonderful customer service!! By the time she left, I had a new phone because of a trade in option that I didn't know about. The trade in lowered our bill, I have a wonderful new phone, and Natasha was amazing in both her knowledge and her help!! Thank you Natasha and Verizon for making it a wonderful Wednesday!!! Kristin and Brian Lokeb read more

Verizon - Verizon Store Kapaa - Mobile Phones Near Me - Kapaa, Hawaii

I went in to The store to Ask about an upgrade for a possible upgrade/replacement phone. Natasha was happily helping out a customer before helping me out. When she was able to happily help me answer all of questions on the different options I have/had. Natasha was really helpful in helping me setup my new phone and go over all of the new features of my new phone and answer more of my questions. I was glad and happy she was able to help me out. read more

My husband surprised me with Samsung S24 Ultra upgrade which he got at the Lihue store. But apparently the sim card was not installed. So I dropped in this Kapaa store to get it set up. Was greeted when entered. Employee was very personable, helpful and knowledgeable. I left happy. Thankfully I was able to get it done at this store and not have to drive to Lihue. read more

Natasha does an excellent job running this store. Trustworthy and knowledgeable. She also offers a water proofing solution for your phone ! Go see her. read more

At this location you'll get great full service Verizon made even better with an aloha vibe. read more

Verizon - Mobile Phones Near Me - Kapaa, Hawaii

This location had very friendly and efficient staff! Cole is accommodating and kind! Best Verizon experience to date! Thank you! Cole found a great deal for us and all worked out great! read more

I dropped my IPhone this morning. Stopped in at the Lihue Verizon and ended up using my insurance to replace my phone, but would have to wait 3 days for it to come in. When I went home I realized that I needed a phone for emergencies and especially for work. My husband and I ended up going to the Verizon Dealer Go wireless next to Safeway in Kapaa. I upgraded to the IPhone 8 using my upgrade. We had the Best Customer Service ever by Matt! He truly is knowledgeable and feel he is a Huge asset to this Company. Matt helped me set up my new iphone, synched my IPad to my new phone, gave me a credit for my broken phone, and a discount on accessories. I will definitely recommend all of my Friends and Family to see him. Thanks again Matt!!! You Rock read more

The charge plug on my Iphone got wet while I was on vacation. I use my phone for business (Island Trader Charters) and for personal use. I went into this Verizon store not knowing what to expect. I was greeted by karren, she is very professional and the friendliest face on the island. karren accessed my situation and went right into action, she was able to get me a new Iphone using my insurance right away, she helped me backup and download my phone and had it up and running in no time. While I was waiting for my IPhone to be ready I had questions about another phone models and Karren knew them well and answered all my questions. I'm quite sure the other employees are good as well but Karren really went above and beyond for me. She is a major asset to your store and deserves recognition, if she was looking for a job in my industry I would hire her in a second. Captain Chuck Brown. read more

The ladies in there are super helpful. Believe there names were Natasha and Meredith. Had an insurance activation problem. They both were so kind and helpful. Went above and beyond. Super stoked on everything. read more

You know, I work in the same area as this Verizon shop and the data signal is poor to non existant. Can you guys fix this? What's the use of paying for data is there is non to use. read more

Two hours to get a phone that we ordered by mail. No updates from Matt O. on the status of what he was processing, had to ask him "any progress?" a few times, could've left and they wouldn't even have noticed. Chris came by and handled it. I assume that one of the prerequisites to work here is not "people skills". Driving to Lihue from now on. read more

This service is phenomenal at this this small Verizon store. I had a laundry list of items I needed assistance with. The manager, Chris, kindly and patiently helped me with every item even though it took until after closing time! The only thing I hope they get is better internet at this shop (an ironic situation I understand will be fixed soon). Anyway, if you want top-notch service, this shop is the place to go. It is a true gem. read more

Natasha and Cole went above and beyond to help me navigate several issues with my account. They were super kind, patient and professional. I highly recommend this business. Thanks for the aloha :) read more

Chris has this store so together and customer oriented. I went in to replace my phone on a Friday afternoon. Chris was the only one working but he took care of 4 customers very politely and professionally in a short amount of time. read more

These guys definitely saved me tonight,,, A huge thank you to Chris and Matt. Both helped me out and saved me a bunch of time by helping me tonight . They went out of their way and I'm definitely going to return as a repeat customer, plus Verizon is the best network for me:) thank you read more

Chris was awesome!! We forgot our car charger at home and he helped us out by giving a returned one to us for free. Amazing service and we had a great conversation. If you need something from a local Verizon store, Chris is the man to see. read more

I had a boot loop and my phone died. Being on vacation was horrible, but Matt helped us get back on track. We got our new phone shipped over and Matt not only found the original problem with the broken phone he loaded up the new one for us. We got everything back. Thanks also to the other rep as well. Outstanding job! Thank you. read more