These people cheated me out of hundreds of dollars. I switched service to AT&T, traded in a phone…read more Phone & wireless internet service was supposed to total $105 per month; they wouldn't give me any plans etc in writing the day I switched. Just got my first bill 3 weeks later for $269.21. I'm furious. Will be reporting this to BBB and OR DOJ Consumer Protection.

Wes was great! He was very professional and knowledgeable! He made upgrading to a newer phone so…read moreeasy.

Sept 1, 2020. Went into T Mobile on Walnut. I love the employees Cole and Nadj! They helped me out…read moreso much with my bill. Since I had not activated my phone that I got back in June do to a lot of health issues I had the last couple months. They got that bill reduced down for me. They hooked me up with a tablet that I wasn't expecting.then when Nadj told me my bill will be due again in a few days. I told him I couldn't do that. Since I'm barely getting back to work. He got on the phone called Corp. Mean while Cole was helping me getting phone and tablet up and running. Answering all my questions. Well Nadj told me I dont have to pay a bill till Oct. And he got it reduced. Those two guys rock!!!. I'm telling everyone about the walnut store. Excellent customer service. 5 stars all the way! Thank you again, Sue Defrehn

Associate worked hard to resolve an issue. He was attentive and patient dealing with a situation…read morecaused by another carrier.

Came in on a Sunday, we were the third customer in the store for only one person working. Waited…read moreabout 10 minutes without being acknowledged, so drove across town to the Verizon store at Timber Hill and got helped right away.

Buyer beware - read the other reviews also: Edit - Changing…read moreto 1 star for the 2nd time I've had trouble with TCC Corvallis. About 2 years ago I was sold a defective $900 phone with a Bluetooth problem where it wouldn't stay connected in my car. They used up their "14 day return policy" with various attempts at fixing it. I spent at least 10 hours on the phone with Verizon techs. Went back to the store probably 15 times. Finally I DEMANDED a new phone and said I wasn't leaving without it - and got one - which worked fine (Galaxy S9+) This year I added 2 lines, got 2 new phones, and at their direction and quotes, switched my plan with a promise of lower fees. My bill jumped from $310 to $498! Another ~10 hours on the phone with Verizon, to find out what TCC had promised me was complete baloney. Another ~10 visits to the store to be met with blank stares and promises to "contact the billing department" - which they apparently never did. Promised me calls back each time, which they also never did, on at least 4 or 5 of those occasions. When I returned to see what happened, "I contacted them and they didn't get back to me". Baloney, utter bollocks . I'm reasonably sure as soon as I walked out the door each time, they simply moved on to the next customer. I ended up "fixing" the billing issues myself, but not at the rate they had promised me if I renewed with them (about $40 more per month than they had promised/quoted me. I don't like writing bad reviews, but I can't deal with this place ever again. Tried to support a local business, they failed utterly on me twice. Nice counter personalities can't substitute for good service and delivering what they promised. This has been a horrible experience now - twice. Fool me twice my fault I guess. Why I went back this year I don't know, and from now on I will deal with the actual Verizon company store - since I had to fix the issues they caused me with Verizon myself anyway. They did virtually nothing to help after the sale was complete except lip service each time I returned to ask for help. No longer can recommend anything about them - they're "nice" but?????

For customer service this store can't be beat Andy spent 40 minutes helping me to customize my…read moreDroid Incredible. He was patient, very knowledgeable and pleasant. I will never go anywhere else for cellular service.

Beware: this is a third party seller of Verizon plans whose employees and managers are not aware of…read moreVerizon policies. I got a "free" phone in February for my son who is currently living in France. I explained that he needed to add an eSIM card for that country and was told that the phone would automatically unlock after 60 days. I was told this on 3 different occasions. When it did not unlock, I returned to the store and was told that I needed to talk to Verizon since they could not unlock it. I called Verizon and they said that their policy stipulated that I would need to pay full retail for the device in order to unlock it. I returned again to this store a few more times and was told that they we were not aware of the policy. In addition they twice told me that the Verizon policy changed after I bought the phone. When I asked to be shown that date that it changed, they googled the Verizon policies and they were obviously wrong. Maybe they were just ignorant or they lied to me. Either way, they, including the manager, said there was nothing they could do for me. Verizon's corporate store is in Albany which is the place I should have gone. Avoid this store and make the short drive.

Their WiFi within the store is terrible! Haha. It's an ATT store! You'd think that they might…read moreinvest in a better router.

Everyone is super helpful here. I needed some assistance with my plan and phone and came here a few…read moretimes. Every time I've come here I was offered excellent customer service. Trae and Alex are so helpful and friendly--they've helped to resolve any problems I've had with AT&T and are always quick to answer all my questions. Don't bother going to the AT&T on 9th, if you need an AT&T in Corvallis I highly recommend this location.

I also had a terrible experience at this location. The employees are unknowledgable on facts, told…read moreme the new 5G system worked in Alsea(not so much). Also had to exchange phones because the would have to be restarted thoughout the day to call or receive. New phones were no better. Initially I was told that my very new Verizon phones "probably wouldn't work" with their system, so we had to buy new phones again. Avoid "Michael" at the front counter at all costs, at least Austin, the manager seemed informed.

The employees in this store are very rude and arrogant. They treated my mom like garbage. They were…read morenot helpful getting her phone upgraded and seemed too busy on their own cell phones to help my mom. She has went in there 2 x for help and both times was treated the same. She ended up walking out. I do not recommend this store. I am helping my mom get out of metro and on another phone plan. She doesn't deserve to be treated like garbage.