Excellent and very honest. He was hesitant to tell us to throw money at this old computer and then…read moreended up waiving the cost of diagnosis. We'll be a returning customer.

Took my desktop in because I thought it had a bad power switch. Plastech diagnosed it as a bad…read morepower supply but noted that the design was a proprietary design that would drive up the cost of parts. His honesty literally cost him business as I decided the machine was not worth fixing when parts and labor could easily approach the cost of a new one. Appreciate the honesty and Plastech will be the first place I go when I have another computer issue.

Bob is so great at his work! He is fair, kind, thorough and I really enjoyed working with him!…read moreIf you need a real I.T. superhero, he's your guy! Will use him in the future - every time. Thank you for being so amazing. :)

Great service! Very helpful…read more Very timely. Much appreciated. If I need help again, I will be calling A Computer Hero.

My college-age daughter spilled salt all over her MacBook keyboard and was unable to fully fix the…read moreproblem herself, so she called Corvallis MAC Repair for assistance. Unfortunately they did not adequately inform her of the fee structure, which is $149 for the home visit and then an additional $149 for each hour (billed in 1 hour increments) to repair water damage or $199 for each hour to repair non-water damage. The tech arrive at her residence promptly (which is why they get 1 star instead of 0) and after doing a few things with the computer for about an hour, informed her that he would need to take it back to the shop for a $450 repair. As this was probably more than her old computer was worth, she declined. She was then informed that she needed to pay $348 for the service visit ($149 base fee + $199 for an hour) which was "graciously" reduced to $298. Feeling completely overwhelmed and frazzled, she went ahead and paid the bill (with our credit card that she has for emergency purposes, which is why I feel entitled to write this review.) The next day, after the dust had settled, she reached out to them by email and then by phone to let them know that she had been under the impression that the tech was coming for a "free diagnostic" because they hadn't explained the fee structure to her when she made the initial call. They did not feel they had done anything wrong and would not reduce the bill further. For all I know, Corvallis MAC Repair might be excellent at repairing computers, but they need to do a better job of communicating the potential cost of a visit beforehand. Had my daughter known that it was going to be $298 minimum for the house call, she would have looked into other options. Lesson learned.

Super helpful and very quick. It was so nice to not have to even leave my house! Fabio was super…read morenice to chat with and he let me watch what he was doing and told me what everything was. It was great to get my Mac fixed after having it not work for over a week.

The session with Jeff today was great! He was on time, listened carefully to the problem we were…read morehaving, and patiently spent as much time as he needed to resolve it. We're not really technologically savvy people, but Jeff was very good at explaining the situation and the different solutions he was trying to solve it. I found it easy to book a help session, and response time was super fast!

Hello tech has the most unreliable service and tech support of all the tech companies I have dealt…read morewith over the years. They promised someone would come out within 24 hours, and two days later, after having no response, I called and, without explanation, they said I needed to supply them with additional times for their service. Three days later, they cancelled my appointment without any notification. They also have the worst phone tech support and would not cancel my subscription without getting "higher approval". DO NOT DO BUSINESS WITH THESE PEOPLE.

I took my computer in after trying to replace my power supply. They took everything apart to…read moretroubleshoot it and discovered it was my motherboard that was broken, not the power supply. Called me to let me know the next day and they didn't charge me anything since they didn't fix anything. I was able to fix the motherboard myself thanks to them so a five star is the least I can do and will definitely go back for any computer needs.

Mike did a great job at a very reasonable rate and I couldn't be happier with the service and his…read moreproactive communication!

I stopped by because my power jack was lose and for months I was stringing it along. No matter how…read moreI adjusted the power jack today, my computer would not charge. I had taken the back off a while ago to see if I could figure anything out on my own and noticed it looked like the jack could be replaced without sauldering. So I took it there today and he looked at it real quickly and told me I had half the job done and explained what I could do to replace the jack, or possibly replacing the power cord itself or possibly pinching in the tabs on the jack to make a better connection. I chose the latter option and it's charging fine now. He was super heplful! I'll think I'll take my wife's computer to him next - for some diagnostic help.

Very friendly and great service ! I would use them again anytime !!!…read moreReplaced my screen on my MacBook pro. Not an easy task.

I was thinking of replacing my sluggish 5-year-old MacBook Air when I did some research and saw…read morethat perhaps if I just got it professionally cleaned, it would function much more smoothly. I found Terry's website and saw that he offers computer clean-ups for $49.95 - and he was offering free local pickup and delivery during the pandemic! I texted Terry and he came by the next morning (properly masked up, hooray!) and picked up my laptop. He texted me a question as he was working on it to make sure he wasn't removing a program that I actually use, and then dropped it off just a few hours later. It's now super-speedy - it feels like I have a new computer. Among other things, he removed a program that I had that I thought was helping maintain my Mac, but he told me it was slowing things down massively. Now that I know that laptop cleaning is a thing, I'll probably do this every year. It's a small investment and will save me a ton of money down the road. Happy that I now have Terry to trust with this!

Terry is awesome. Very trust worthy and punctual. Great communication and only charges for real…read morework with real prices. Hard to find a service like his anymore

I recently had an issue with my computer and printer, both were malfunctioning. I had been…read morereferred to INETPLUS so I gave them a call. From the moment the gentleman picked up the phone I felt like I had finally found someone that could help me with my problem and I was right. The nice man, Clinton, showed up the very same day, was clean cut, his car was not dripping oil all over my driveway and he actually had a very pleasant personality. I walked him into my house and showed him my computer and told him what the issue was but he actually had remembered everything I had told him earlier on the phone, finally!! someone that listens. Anyway, he said it would take a little bit to figure the issues out but that he thought he could definitely figure it out and I would be able to function on the computer once again. HE WAS RIGHT!!! and the really nice thing is that it did not cost me an arm and a leg. I would recommend Clinton and INETPLUS to anyone. Do Not Hesitate to call this company if you are having computer problems. Thank you for reading and I hope this helps you decide to call for help.

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