I just wish there was a Spectrum service center closer to me in Red Bluff. But since I drive up…read morehere to Redding so often, I guess it's no biggie. As for the service and internet connection, I couldn't be happier. Heck in the last 2 years, my internet speed has gone up from uploads at 375 Mbps to almost 500 Mbps! I didn't have to do a thing, they just raised the speed for the same price! The upload speed went up super fast too, form just 12 Mbps to a whopping 420 Mbps, almost the same speed as downloading. This is important to me, cause I upload a lot of work vids and pics back to the main office, so they upload super quick. One thing I don't like is the price over the years seems to keep going up, but I'm lucky work pays for my connection, but still. I tried to go into the store and see if I could get one of those deals where it's like half the cost, but they said it's just for new customers only, so there's that! The connection is pretty reliable most the time, sure on occasion it might go out, but that's cause the electricity went out on the area for whatever reason. I'm happy with Spectrum. I just do the internet and have a home phone connection, but no TV service, there's plenty to watch on Prime over the internet!

Terrible service Terrible customer service…read more Agent was eating while talking to me. Told me to take my business somewhere else!!!

Shout out to Nathan for hooking us up with a good deal on a new phone line, upgrading my phone, and…read morea new Apple Watch. He was very professional and transparent about the whole process and pricing.

Horrible, my card expired. I tried going into the store only to check in and stand there for 45…read moreminutes without anyone saying a word to me. Exactly sad I've tried with them, another store, 8 hours of phone/ online customer service.......... And I still can't get my card /account updated....... WOW

If I could give them a zero I would. We have to drive 30 minutes to get to their store and 2 days…read morein a row when they are supposed to be open (on Saturday and Sunday) they were closed. No sign up or anything. We tried calling. Their mailbox was "full". Same thing going on in Red Bluff. Buyers beware. This makes me wonder if they will be around much longer? I'll be shopping around for a different service!

My experience with cricket wireless started off rocky as I had used the free trial they offer &…read moredecided to switch over after it, that process which I thought would be simple enough turned into a few hours on the phone with customer service, I was told to go into my local cricket store & try to activate my new number but I was having issues with the security question & pin were incorrect so I needed a reset in order to access my account as I was locked out & pretty much out of luck as they couldn't access it, the Manager there Lance M. Put money out of his own pocket just to get a new line for myself as I was pretty much unable to access my account, I genuinely appreciated that because I was tight on funds unable to repay for a new line & service until my next pay check, customer service 10/10!!! Bless you & all of your help. You have a loyal customer from here on out.

If you want them to Take your ID and your credit card information charge you for a cell phone that…read moreis being sent to somebody Else, go to the mall. I went here thinking that I would sign up for T-Mobile. I had problems with my SIM card being locked by AT&T. It took me a few days to get through to AT&T. They made me Hold onto the iPhone watch even though I tried to give it back to him two days later. I was afraid I was gonna have problems with AT&T. They would not let me give it back to them. When I finally did sign on with Metro T-Mobile instead of T-Mobile because I guess there is a difference. The guy charged me a restocking fee took a photograph of my drivers license front and back. I got charged a restocking fee. About a month later I gotta charge on my credit card for a phone. I called t-Mobile-customer service. They said there was fraud going on at that store and they would give me a call back within a week. This was a month ago and I never got a call back from T-Mobile. I don't even know if they took care of the person who committed fraud. Go here if you wanna be robbed.

They're not very straightforward about pricing or anything. If you ask them to clarify something on…read moreyour bill or when signing up you ask about what something costs they speed up what they're saying and kind of don't really give a clear answer. Also we switched from AT&T and with AT&T I had great signal everywhere. With T-Mobile I cannot make a single damn call anywhere. It sucks so bad. I have to be on WiFi to basically use my phone. Not worth it!!!

Went to my local AT&T store where I bought phone. Phone…read morewould not turn on to being plugged in when computer was up grading- (unplug phone if doing in future.) Jennifer White showed me what to do in future and was so polite. AI asked about 5 G and she explained how it works. Will go she Jennifer when ready for next phone.

The day I switched mobile service Internet and cable to this crappy company was a mistake…read more Only took a week to cancel the Cable, when I spoke with direct tv they informed me Direct TV cut off business with AT&T due to their poor business procedure. I cancel the AT&T internet in two weeks, they talked me into giving it a chance and now cancelling is a termination fee, the service doesn't work and ow the greedy crappy pieces of trash want $250 to get it out of my house, all due to listening to their BS and keeping the service that I knew better. The mobil service is probably the worst cell company around, no service in the middle of town or just outside city limits. save the headache and avoid AT&T for all service, they will mislead you 100% to get a signature and lock you in.

On August 26, representatives from this T-Mobile store sold two phones and a watch to my father who…read morehas Alzheimer's. He didn't need any new phones or a watch, and is unable to use the phone he currently has due to diminishing cognitive skills. His caregiver was with him at the time and attempted to inform the employee that this was a bad idea, and that my dad wouldn't know how to work a watch let on a smart phone. Nonetheless the representative pursued the sale my dad, who due to his condition, says yes to everything. So he walked out of there with a bill of about $1286 for the three devices. Once this happened, I came into town and explained to my dad what it happened, and he was flabbergasted. Clearly, he was unaware of how much he would be paying for all of this, thinking it was all free, and when I asked him to try the phone, he couldn't even use it. This was two days after the purchase, and so we went back to the store on August 28. I explained to the current sales representatives what had happened and asked them to completely undo it. The person who helped me was not interested in the issues I was bringing up, and was talking with her coworkers about other jobs she was applying to. The whole process of returning the phones took about an hour and a half, while my dad who is 85, sat there on their uncomfortable chair, when he should have been at home, resting. The sales representative said she could not refund the restocking fees, which were $120 total (40 for each device), because the manager was "gone for a week." She didn't seem to care one bit and never at any point apologized for the previous sales persons exploitation of my dad. On Tuesday, September 16, I came back to town and went to the store again to ask about refunding the restocking fees. I explained that the situation involves in him being sold phones and devices that he doesn't need due to both his cognitive disabilities and an employees exploiting the situation and selling him things he can't use. I pointed out that we had been there a couple weeks before and I'd asked to have those restocking fees waived, and the person who helped at the time said she couldn't waive them because the manager wasn't there. So I asked if the manager was here currently. He said yes and I said could I please speak to her about waiving these fees. He went into the back and came back out and said that she told him she couldn't waive the fees. I pointed out that I consider this financial exploitation of a person with cognitive disabilities. And I pointed out that it was one of their employees who took advantage of that. The gentleman (probably fresh out of high-school) was nice, but clearly was just doing whatever the manager told him to do. The manager was apparently too busy to come out and talk with me in person. I informed him that I would have to report them to the Better Business Bureau and give them a very bad review because of this. He seemed to be fine with that, and I made sure that he understood that I was taking the seriously. He tried to say that there was nothing they could do, and said it was a corporate thing, basically passing the buck, as though the store had no responsibility with the situation whatsoever. Turns out later on that they didn't completely cancel the service. He still got charged one month of service for devices and lines he didn't even have any more. I consider this egregious financial exploitation of an elderly person, and personally I think they should be fined for it, to prevent this kind of abuse of elderly people in the future.

Horrible customer service. Stood as the first person in line for over 40 minutes. I only had a…read moresimple question about international travel. Wasn't trying to change my plan or buy anything. 40 minutes before I was even acknowledged. I totally understand they're short staffed and obviously have to go in order of who's here. But at least acknowledge your customers so you know if you can knock out a 2 minute interaction while helping others, instead of making me stand here the whole time you set up an 80 year olds phone.

Beware of unethical dealings at t-mobile mt shasta mall i went to upgrade in August and was told…read moreand agreed on a monthly price and when I got the text for my first bill it was over $100 more than I was told and agreed on i was dealing with the manager about it and she was helpful until 4 months later when the bill still was over$100 more than I agreed to i was tolthnot by her that she was done dealing with it and I had to call 611 so after and hour on the phone with them I was told the whole deal was done wrong so I wasn't eligible for the promotions I was told I was going to get in the end I'm paying $50 more than I agreed on pretty unethical in my opinion that they won't stand behind the deal that was made

I've had metro since at least 2008 besides for a brief switch for about 2 months while traveling…read more I've always loved the service. Until I moved to Redding and started doing business at the Dana drive location. Long story short I was highly mistreated by an employee who then refused to give me his name. The store manager Mike, came out and made the situation worse. My husband (only my husband, not myself) got banned from the location for sticking up for me. We left. His phone (only his) was turned off by this location without our knowledge or consent even though our bill was payed, to me that's stealing my money. I pay you for service you take my money but don't give service? That's theft. I had to call corporate to have his phone turned back on. When I explained what happened to corporate they apologized and said I was allowed to do business there if I choose to. I reluctantly went back alone a few weeks later to purchase a new phone and move my old phone to my husbands account. Everything was going great I was being helped by a young lady who was super nice and knowledgeable and everything was going smooth. I spent over $200. She went to move my old phone to my husbands number and said she had to get some help. An employee named Ariana came over and said she was a manager there and that "if we had known it was you, we wouldn't have helped you!" I told her I spoke with corporate and was told I was allowed to shop here and that we could call corporate together and get to the bottom of why I'm still getting harassed after taking my money..she told me she didn't have time for that. When I explained what happened to me the first time and how I was feeling like I didn't want to be their customer anymore she told me "WE DONT WANT CUSTOMERS LIKE YOU ANYWAYS!" She also tried to say she was there for the original incident and heard the whole confrontation. She was not there that day.. They want to take your money and then treat you however they feel like. I tried to resolve this twice with corporate and never was reached out to. I took my family of 5 to another service, we're paying less and have better phones. Mike and Ariana need to be put in the back away from people.

Avoid both of the (Cell Gallery Places in the mall) the owner ownes both galleries! Owner is rude…read moreand they will rob you! Do not support these companies! They are liars! They are thieves ! Overpriced & cheap products! Negligent customer service! They will sell you cheap product & after it breaks they refuse to replace or refund your hard working money. These scums at both Cell Galleries are scammers! They got over on my elderly parents wanting to buy cell cases and glass protectors for their phones. They sold them wrong size glass protector and a broken phone case. I drove 3 hours to ask them for refund since they declined my parents a refund. They scumbag owner was verbally disrespectful and startto loose control after I asked him to exchange items after he declined refund. My parents spent $80.00 there and he said customers are never right at his cell phone gallery's and not to expect fairness or professionalism there since he clearly doesn't know how to treat any customers spending a lot of money at their so called establishment! I recorded video of this coward stating that customers are never right, he doesn't care about reviews or how he treats elderly customers! Avoid these robbers! They sold my parents falty and damaged products and refused to have integrity , he is dishonest, unfair and disrespectful to his senior customers ! Zero Stars for stealing $80 from my senior parents! All I asked was for fair exchange and he declined.Now I want all my parents money back! $80.00

It's a good retail cell phone accessories store. They have…read morevery much everything you need about your cell phone.I bought one cell phone cases & one temper glass. It's a fair price I am recommended all my friends & family .

They are awesome, never had a bad experience with them, very helpful and knowledgeableread more

Took my older aunt into the Redding store as we could not figure out how to get her new phone to…read moreconnect to everything. Sean Abbott was absolutely amazing. He was very patient with her and knew just what to do to get things resolved. He helped show her how to access and do the simple things on a modern phone that most children are familiar with, but that older people sometimes have trouble with. Just an outstanding experience.