My husband and I went in to get a new cellphone for him. We were warmly greeted by Martin, and he…read moreimmediately was on the case to see what was the best fit for my husband. Martin went above and beyond, and had the most patience for us both. We ended up making some changes to our plan, however Martin took the time to help us understand the new costs, and explained everything very clearly. Being there for a few hours, we also had assistance from Gabriel and Jose who were also just as friendly and patient! Definitely would come back to this location for the great service they provided.

I came to this T-Mobile location after taking care of some shopping at the Outlets at Orange. It's…read morein the corner of the mall near Banana Republic. I'd felt like I'd been overpaying for internet service from Cox and both neighbors and family members recommended trying T-Mobile as they were getting excellent service while paying half of what I was. I have my phone service with T-Mobile so decided to give them a try for internet. The store itself is immaculate and the people working here are friendly, professional, and helpful. Sarah enthusiastically helped me, providing me with a wealth of information, answering all my questions, and informing me about a special free offer they had for long-term customers like me (I've had my cell service with them for 17 years). She was the epitome of exemplary customer service. I liked that T-Mobile gave me a week to try the internet service out and, if it didn't work well or I didn't like it, I could return the equipment, no charge. Sarah told me to call her if I had any problem setting up the system, placed my new router (they call it Gateway) and amplifier (Mesh) in a bag, and off I went. While this review is for the store experience and superb customer service, I must say that after an easy set-up, I'm quite happy with my T-Mobile internet service.

Got what I needed. In and out. The two ladies were nice and appeared happy. I did not have any…read moreissues. One of the two who helped me knew where to find what I requested.

Was helped out right away at first Francisco as well as his coworker, were busy helping customers…read moreand answered my questions quickly. After this I went home to get the phone I needed to change to and Francisco helped me out right away I was in and out in about 10 mins.

This group is pretty efficient. I called ahead for a next-day appt I made online and the tech…read moreimmediately verified they had the parts available and offered that I could drop off immediately if I wanted. Picked up pretty close to his predicted ready-time (admittedly they had walk-ins and my appt wasnt even until the next day). I would totally recommend these guys. Quality work, solid honest communication on time-frame expectations.

I would not recommend this location. I brought in my Xbox…read moreSeries X this morning because it would no longer power on. The employee told me they were backed up and wouldn't be able to diagnose it this week unless I signed up for their membership, which would move me to the front of the line. I told him I wasn't interested in a membership. He then said it would cost $165 for a diagnosis. I pointed out that their website states diagnostics are free, but he ignored my question and continued trying to sell me their $39/month membership. After I declined again, he explained that the $165 diagnostic fee would be applied toward the repair. I asked what would happen if the repair only cost $50--would I receive the remaining balance back? He said no. He then said I would only have to keep the membership for minimum of two months, and I would receive a discount on the diagnostic fee. At that point, something didn't feel right, so I decided to leave without having them service my console. I then took the same Xbox to the uBreakiFix on Harbor Boulevard. The employee there told me they would inspect the system, call me with an estimate if repairs were needed, and that there would be no charge unless I approved the repair. Based on my experience, I would avoid this Bristol Street Santa Ana location and take your business elsewhere.

Have you been a T-Mobile customer for long if you don't know about their T-Mobile Tuesdays? I…read moreoccasionally have to go into a retail location to pick up a freebie and interact with their staff. This location is down the street from my office and I can go during a lunch break. The staff is courteous. I get acknowledged when I enter. I let them know I'm here for the T-Mobile Tuesday gift and they hand it to me as soon as I tap on the app that I received it. Easy peasy. It's nice to be able to go into the store for questions and deal with issues. I haven't had a need to visit regarding this yet and I've been a customer for years now. I used to be a loyal AT&T customer but T-Mobile's multiple line plan has be saving more money than ever and I love that they offer free data and messaging in over 120 international countries. You can't beat that.

Terrible experience. Andy there lied to my face about what services they can offer. Confirmed twice…read morewith T-Mobile customer care. They said he's poorly trained. I'll never go back there again.

Wow that's all I have to say this store is pretty amazing. It has good people that take care of you…read moreand make you feel very welcomed all the time. There is plenty of parking and a Michoacana next door so I can get ice cream while they are transferring my info. Amazing store Simply put amazing and incredible

I can't even give this place a star. After waiting like 10 minutes watching this guy ignore me.. I…read moretell him I need some help clearing some possible virus off my phone. He doesn't even LOOK at my phone and tell me I have to buy a new phone!! What a lazy jerk! Found another boost mobile and he proptly fixed my issue and got a tip from my boyfriend. I will refer the 800 South Harbor Boost to everyone... This Boost on Bristol is NOT worth your time!!!

My iPhone 5s dropped and the screen wouldn't respond. The staff was honest and efficient. They…read morediagnosed the problem and did not need to replace the screen like I thought would be required. Cost effective and competent iPhone repair.

Great prices. Great service. Great rapid repairs! They have special hours so much sure you call and…read moreleave a vm if needed. Trust me they are worth it. I used to go to ubreakifix all the time and I can't believe I didn't check out Oscar first.

Worth the drive and the parking hassle! Kareem and Raquel were helpful and genuinely interested in…read morehelping me figure out which plan was best for me and found a way to upgrade my phone that was not painful

The two female employees didn't greet any of the the customers so I didn't even know they were…read moreemployees. Realized they were 'working' by chit chatting with their friends and not helping customers. Horrible service that we left after sitting around for 15 minutes.

I wanted to give a shoutout to Ricky for the excellent service he provides…read more I manage a gaming center, so I regularly come to this GameStop location to trade-in consoles, video games, and controllers in bulk. Over the past few visits, Ricky has been the one helping me, and he's always been a pleasure to work with. He provides outstanding customer service, makes sure I get the best trade-in deals available, and never seems bothered by the size of the transactions. Even when I'm bringing in a huge stack of items, he does an amazing job balancing the trade-in process while helping other customers and handling sales at the same time. I really appreciate his professionalism, patience, and positive attitude. I wanted to leave this review to recognize the great work he's doing. Thanks again, Ricky!

I am 34 and this is the only Gamestop that asked me for an ID to buy games rated M for mature lolll…read more the guys working at the counter are really rude. just go somewhere else.