My mom bought a new phone today and wanted me to transfer all of her data to the new phone. I was…read moreable to transfer her data but not activate the phone because her old phone used a sim card but the iPhone 16 she bought uses an e-Sim. I looked up the closest Metro store and decided to drive there so that I could activate her phone. Abdul was able to help activate my mom's phone and I am truly grateful. He was friendly and attentive. This location doubles as a water store. You can activate, buy or pay for your phone bill and get water. Will definitely be back if ever my mom needs help in the future.

I needed to replace my smartphone which had stopped working…read more Joseph was very helpful and efficient finding me a replacement phone that matched the features of my original phone and was an economical choice. I have used this store for many of my phones, but I was especially happy with this helpful and prompt replacement of my phone. I noticed that the staff were helping another customer with questions about configuring their phone.

Taran diagnosed my iPhone 6 S in a couple of minutes (needed a new battery, had it fixed, provide d…read moreme with a new case at a fair price, all done and out the door in twenty minutes! If you're looking for reliable device servicing and repair with a good selection of accessories, this is the place! Conveniently located on the main concourse near Starbucks inside the Great Mall.

Horrible experience -- they likely ruined my iPhone's motherboard during a simple back glass…read morerepair. I brought my iPhone 14 Pro Max (256GB) to Talk N' Fix at the Great Mall in Milpitas on July 2, 2025 for a back glass replacement. I paid $130 and thought everything was fine. Then, on July 11, my phone started shutting off every 1-2 minutes and dropping calls -- something it never did before. I brought it back, and the man who originally worked on my phone said he was "too busy" and sent me to another tech. That tech said he would diagnose it, but all he did was force restart the phone and tell me to leave. When I mentioned the issue started after the repair, he got defensive, told me "don't say that," and blamed me for supposedly damaging the phone again. I later returned to speak with the boss, who told me to come back in 3 days. When I did, the same technician opened the phone and replaced the battery. He said if it was a motherboard issue, they'd have to send it out and charge me extra -- which made me uncomfortable since they were already denying fault. After replacing the battery, he tried to charge me $29, saying the battery was the problem. I refused to pay since the phone worked fine before they touched it. He eventually let it go -- but then asked me to leave four 5-star reviews just because I had family with me. I declined. The phone worked for 12 hours, then the issue came back -- shutting off every 2 minutes again. I texted them for help, and they ignored me. I took the phone to uBreakiFix in Santa Clara, where a real tech diagnosed motherboard damage -- a common issue from poor laser back glass repairs. They tried a new battery and charging port, but the phone still kept shutting off. The verdict: Talk N' Fix likely damaged my motherboard, and now I have to buy a new phone. Final Thought: This place refused responsibility, gaslit me, and probably ruined a $1,200 phone. Avoid them -- don't let them touch your device.

Let me start by saying I CAN'T give a lower rating than 1. I went to this store and ordered a smart…read morewatch. I was not sure about the purchase but at the time, they indicated i can return it as long as I didn't open the product. I decided to return this, I went back to the same store and they told me the store manager REFUSED to waive the $50 restocking fee. The manager has the authority to waive the fee but he chose not to. He told me that if I bought an APPLE product that he would do it (presumably due to high resale possibility but NOT on Samsung). So ALL SAMSUNG products will NOT waive any sort of fee if it is returned. I confronted him, told him that it's BS that he was 'unable' to waive my fee. DON'T buy anything from this store as they will not stand by their products. DO NOT BUY FROM HERE!!!

Hi Wally, I really appreciate all your help on Friday afternoon with my business account,…read moreespecially after I couldn't get any help over the phone. I hope your assistance will help resolve the issue. If I need further assistance I will be back... lol your professionalism was greatly noted!

Talk about being ungrateful, rude and getting mad at the other half for wanting to get me a phone…read morecase, from Mobile Plus, hehe. I was busy shopping at the Grand Century Mall for Asian products and my other half sends me a text to come to Mobile Plus, I didn't reply because I didn't need a phone case, was waiting for the one I ordered on Amazon one. hehe. Now I am very grateful, (sorry to my other half) I found a very nice phone case for only $9.99, for my new Iphone 17 plus, also camera protector, and Iphone watch band. The staff was super awesome and nice to even change them for me. What a nice suprise to visit Mobile Plus. Mobile Plus got huge selections of accessories for your electronic device, they get pretty busy! They do repairs also, I think they take phone payments as I saw a customer paying for cell phone bill, and also they sale used unlocked Iphones. Located at the Grand Century Mall, the business is a Gem. I am super happy that I got all of this, at a shop I did not plan on visiting and super cheap too. I need to protect my IPhone, what a relief.

Very disappointed with this SCAM cell phone seller. We bought a phone and asked several times if…read moreit's unlocked for all carriers. The employee ensures it does. We ended up returning the phone because our sim is not working. He then tells me, it doesn't work on Walmart SIM cards. Then charges a FEE for return. Bad business

I called Phone Hut Repair on Jan. 23rd and got a quote of $320 to repair my phones broken front…read morescreen and back glass. I asked if I could be provided a quote via text or email so I could provide the quote to my insurance for approval and they said yes I'll text it to you...I did not receive any text. The next day Jan. 24th I went in person and apparently he remembered my device and said he sent me a text I mentioned I did not receive anything. He took my name and phone number and stated I'll send you a text with the quote in 15 minutes. Yet again I have not received any quote so I'm unable to provide my insurance with it and continue my claim. The repair cost would have been paid out of my pocket and I would have been reimbursed. They would not have to deal with my insurance so I'm not sure why they lied to me twice and didn't want to provide a quote. Oh well taking my business elsewhere.

Raj is fantastic guy and super friendly, gave a fair price to my phone repair & fixed it very…read moreprofessionally. Thank you! Very recommend

I came here to renew my AT&T contract…read more All the workers here are very knowledgeable and friendly. They were very helpful in setting up my new phone. I was happy with the overall service, so I"d definitely come back again.

Store manager is dishonest in doing business. I came at Dec 2012 to this store to upgrade my cell…read morephone. I was told a 50 dollar rebate will show up in my first month statement with 3 accessory purchase ($65) on my iPhone upgrade, but the rebate never showed up. I talked to store manager, she denied and she claimed she never said such a thing! Why would I want to pay $65 for $20 worthy accessories on Amazon if there is no rebate? I should have her to write down all terms, not just trust her words! Not only that, the store manager claimed she credited me by waiving the activation fee, but I talked to AT&T, AT&T waived my activation fee because of the corporate contract between my company and AT&T. It has nothing to do with this store. Impact Communications didn't pay a penny for that but she claimed she paied for that. What a lie again !!! At last Dec, Tmobile and Frys all offer $149 deal on Galaxy SIII and iPhone5 unlike Impact communicaiton deal $199 with $50 rebate if you buy 3 supper expensive accessories. They are not doing decent business! If I could, I will give 0 star for this store!

Super knowledgeable and friendly guy with very fair prices!…read more I came to Binh with a PC that just refused to turn on despite days of attempted troubleshooting. Within a single afternoon, he had diagnosed the problem (dead CPU) and ordered the replacement parts needed to get it back and running. I was anxious about leaving my PC with another person for the first time, but he was super communicative and happy to answer any questions throughout the entire repair process, which really helped ease my worries. I'll absolutely go to him for all my future problems (God forbid, LOL), and I can't recommend his services enough!

This review is for a service inquiry, he was very rude. I would not recommend. Had a very…read morecondescending attitude and wasn't helpful at all. Edit: since he wanted to misrepresent things in his response, complete unedited screenshots of conversation attached. I'm a potential customer, not a verbal punching bag. Note that he's worded his entire response as a victim, you can read the entire inquiry and decide if he's truthful or not. Update: Binh starting texting my private phone number with harassing messages. I had to report this conduct to yelp. Also I did share his messages... with yelp. Blocking someone is usually an indication that you no longer wish to receive further communication from someone. Not to Binh! He'll use your personal information in whatever unprofessional manner suits him.