Biggest scam artists ever. They tried changing my account then lied about it. I needed to get…read moreT-mobile directly involved to correct it. Then changed authorized user on the account just so they could scam a profit lie about an update and sell a new phone. Then the lovely Jose who proceeded to lie even more when confronted with the issue in the following days and yet still no word from the Manager as Jose said, and no video footage from the alleged video Jose claimed to be recalling. However there is a recording by T mobile when the employee I. the store was on the phone with me and T-Mobile customer service. Guess that's why the manager is afraid to call. Store should not even get one star. worst group of scam artists

They don't even deserve one star. Do not do business with this store. They are rude and nasty and…read morejust now called my father and I liars. They won't help at all. The T-Mobile assoc broke my fathers screen protector. She told him to come back and he will get a credit. We come back today, the girl is on "break" and T-Mobile said they didn't touch the phone & screen protector. Never will I go into this store again. They aren't even corporate. No one is going to call me a liar and tell me there's nothing I can do. No store or business should tell customers they're lying. The manager is Monique. She's disrespectful and won't help. Do not go to this store. Go to the main corporate office at smith haven mall. They need to get better quality management.

Went in to try and change the current plan I was on. The employee stated that I can save money by…read moreadding lines - not clarifying that this saves money PER LINE only. So instead of paying for 4 lines at $35 each (totaling $140) he switched me to 6 lines at $30 each (totaling $180) stating I didn't need to use those two lines and to ignore them - not clearly stating that I would be paying for them. I had to call AT&T to get this sorted out and will only deal with them directly from no on.

Upgraded cell service and a couple of phones today, absolute pleasure. The guy working was low…read morepressure and explained everything clearly plus got us a good deal with zero, and I mean zero, hassle. Super impressed and definitely recommend.

After years of comcast/Xfinity I was resigned to the fact that cable companies rip-off their…read morecustomers and are awful. Then I moved to Fairfield County, got Optimum and suddenly the world changed. They are great, they are affordable, they don't rope you into needlessly purchasing "triple play" packages and whatnot. If you want to save money, their internet only options are also surprisingly affordable. They're just a great company through and through. PLEASE GET NESN. I know, I know, I'm in Yankees country now, but it's still New England. Let's get some Red Sox on tv down here.

they used to give nice promos to keep costs down…read more Now they just promise you promos that don't happen. And if you like baseball, MLB is gone. But you're still paying. bill skyrocketed by almost 70$ in December- called to get promo and was promised a fixed rate for as long as we kept the triple play service that we have. you read that right. As long as we don't leave, Optimum we will pay the same fixed lowered price without ever having the price go up again. yeah, it sounded too good to be true, and of course, it was. that call was January. Another rep said they would give me three months credit, and apologized for the previous person who promised something that they said they don't offer....but THAT that never happened, either. I could go on and on, but the stories are all the same, they lie they lie and then they lie some more - then they put you on hold and come back and say some more lies. That's really what they do. Go on Reddit and you'll see what real people that used to work there say: people that stopped working there because they had a conscience and felt bad lying to people: They said that they were told to say whatever was necessary to keep someone from leaving even if that meant promising promos that they couldn't actually honor. That is exactly what happened to me and countless others here on Yelp- I have screenshots of everything proving that I should've had a promo worth X amount of dollars.... that never materialized. I spoke to numerous other customer service reps who all gave me different stories, and it was just a run around whether it was the retention center or customer service. They don't care. Yeah, they'll come on here and reply to your negative review asking you to contact them at an email address that they're going to post and, don't even bother doing it. Because then you'll be going back-and-forth by email while the person on the other end is getting paid, wasting your time yet again. Remember, they record all the phone calls and then they tell you that you were never promised anything. That's when you have to tell them to go and listen to the calls and make sure you write down the time you called and the date that you called - and the first name of the person that you spoke to. They record everything. EVERYTHING. WHEN YOU FIRST CALL, IT SAYS THAT THEY ARE RECORDING THE CALL FOR QUALITY ASSURANCE! Quality assurance doesn't EXIST with Optimum. I'm sure the FCC and the FTC might be interested in hearing about this...maybe even the Senator, too. people you need to fight back... To anybody that was promised a promo, the day before the bill drops, turn auto pay off - and pay the promo price that you were promised, don't leave auto pay on. I made the mistake of leaving it on and they took the full amount. I was never compensated two months in a row now..... In the meantime, looking into other options because I'm tired of doing this, spending hours on the phone wasting time with people who getting paid on the other end to waste it. REMEMBER THAT. THEY GET PAID TO WASTE YOUR TIME AS LONG AS THEY DON'T LOSE YOUR BUSINESS..... LET IT SINK IN AND THEN RUN FROM THEM.

I needed my phone to be fixed and for a cheaper price because my phone had a tiny crack and I'm…read moretrading it in for a new one. So I called up places, and decided to stop at iFixScreens, he installed a new glass on my phone, and with a reasonable price. My phone has been fixed and it's ready for a trade in! Thank you for fixing my phone! I forgot the technician's name but he was so nice and friendly to me when we first met! I highly recommend this place! Such good prices!

The customer service was amazing. I really needed my phone fixed even though I was coming in near…read moreclosing. They fixed my phone and even showed me some of the details of the fixing and gave me a student discount. I would highly recommend

Great helpful attentive associates. Very willing to take…read moretime to show me how to do what I wanted which was complicated. Offered to do it for me. The "revenge bad reviews" you see here are probably pissed off customers that didn't understand the "refund/discount" on new phones. It's complicated and many people don't understand it and blow up over it. Service/coverage is pretty much the same with every carrier... they ALL have antennaes/cell sites at all the same locations. Very little difference in coverage.

If you're looking to open a retail business, please step into this Gem and take some good notes…read more. Watch as lazy unmotivated employees sit on their phones while potential customers stare in disgust. Observe the body language and facial expressions of these sloth like creatures when you ask if they have a certain phone in stock, and need to get up and walk to the stock room to check, simply painful. These are just a few examples of what NOT to do in retail. Also classic example of why retail is quickly fading to e-commerce... love my T Mobil service, but hated this experience

Adam was very professional and kind helping me with hacked emails. I would highly recommend him. He…read moretook his time and walked me through everything. Great IT expert.

From the owner: Best PC repair services on the island! Guaranteed results or money back. Only pay if the issue is…read morefixed. Know exactly how much the total price is before you accept the work to be done. Beat rates in town. 14 years in business. Call today.

Great experience, thank you Christian and Beth. Explained everything and had great patience. Thank…read moreyou, reach out to Christian!

Had a terrible experience dealing with this store. The management was unprofessional even though…read morethey sold me a new phone which failed to operate the moment I left the store. I asked for a replacement and was told I had to deal with Apple Even though the phone failed as soon as we stepped into the street. They also claimed I needed new phone numbers even though I brought 3 number over from Verizon. They did not port them over as they should have. Thankfully AT&T corrected the problem after many calls to them. I was told they were a retailer only and any problems should have been handled by the store. The store would not handle my problem and told me go to AT&T. Someone also told me this and a few other stores were owned by GameStop which I have yet to confirm. Buyer be ware this is not the place to deal with. AT&T has a company store near Smith haven Mall. No stars wish I could minus 10.