Totally disappointed. Patrick and Dashawn swore to me that if I upgraded and switched my plan,my bill would come down. I asked, with a witness a minimum of 10x if they promised to me, I asked them if the $45 they kept going on about if I switched and upgraded would be the total of my bill ($90) for 2 lines. They repeated and we even hand shaked on it. I was informed they are taught to say what ever it takes for a sale. I sat for 2 hours, lost most of my data, didn't need a new phone upgrade,all I wanted was my bill lowered. Not only is my bill the same $207, but when I went in to complain the nasty comment to me was " well you didn't think you were getting a free phone, did you?" And I will have my store manager call you..gee not surprised I haven't heard back..good news T-mobil will buy out this plan and they are taking over Sprint..so hopefully you will all be looking for new jobs. read more