1. Russell Cellular

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Woodbury, NY

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Russell Cellular

4.1 (10 reviews)
Open • 9:00 am - 7:00 pm

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7 years ago

Quick great service and very helpful staff will be a longtime customer and I recommend them to everyone I know

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Review Highlights - Russell Cellular

“3 "mature" Long Island women were talking to John and each other simultaneously, and he never lost his cool.”

Mentioned in 3 reviews

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Verizon Fios

Verizon Fios

(91 reviews)

I just moved to a new location in Huntington and just needed Internet so I picked the most basic…read morepackage from Verizon Fios where I provided my own router (it came to $62/ mth with taxes). I was so nervous about cabling in the house because the old owners had made all of these holes and had all these cut cables leading anywhere and everywhere. A technician named Joe called me to let me know when to expect me. He updated me on everything that needed to be done and was sooo good to my dog who is anxiety-ridden. Joe was able to empathize because he has a dog with similar issues; Joe is a tall guy and I have all wooden floors where any kind of footstep sounds loud! He was great letting me know he felt bad about creating more anxiety for the dog and whether it was intentional or not, he barely made any loud noises going in and out of the basement and house. Due to recabling to the location I wanted the router in, it took Joe probably more time than expected but he never showed it. He even stayed to make sure my router password worked and I was able to get on the Internet with no issues. He had noticed after the set-up that I lost the Internet (I had no idea but he was right!) and he again stayed to make sure I completed al the prompts needed for my router. This basic Internet package is great! The customer service was professional, courteous and knowledgable! I do hope someone from corporate sees this to recognize Joe. Having a background in customer service, I know for a fact the complaints probably out weight the compliments some of these workers deserve.

FIOS speed is the biggest plus. Customer service is wretched. If you can actually get through to a…read morerep, they either don't know the answer or give out misinformation. The website is impervious to customer feedback and is terribly confusing to use, to the point that sometimes give up altogether. I reserve a special word for FIOS TV. Today I received an email: "Your Verizon TV Plan Now Includes ESPN Unlimited!" Great! No one in my household watches sports. We didn't ask for this and resent having to subsidize the viewing preferences of others. I'd much prefer to be able to opt for other programming, but we aren't given that choice. Finally, the basic TV lineup includes a paltry handful of stations. Compared to Spectrum, it is pathetic. If it weren't for my wife, who highly values the wifi speed for her work, I'd cancel FIOS and return to Spectrum in a nanosecond.

Optimum

Optimum

(3 reviews)

I went to the Optimum store with my little Apple TV hand sized box and small remote control to…read moreexchange them for an Optimum Box. I was told by John that they were out of stock And weren't getting anymore Optimum boxes until Wednesday 10/4. Really ??? What's wrong with this picture. This Optimum store covers a portion of the populated North Shore and the store is out of stock on a basic cable necessity . A second problem was why my Apple box was freezing up & stopping. John told me it might be a slow speed. Did I know what my speed was?? No idea said I.john asked me how many pcs, tvs, laptops, etc. did I have? Phones, iPads, cell phones, laptops, etc, the answer was MANY!!! This was one of the first time technical person analyzed my speed. And what's troublesome is I'be been an Optimum customer for over 40 years. John and Walter analyzed my situation, Told me my speed was only 300, describing It as a 3 lane highway. They wanted to upgrade me to 1 "Gig". I understood it would be like adding an HOV lane. The upgrade added some extra bucks to your bill but I said YES. I brought the Apple box home and it now works like a charm. Thank you John & Walter. I wonder how many people work remotely from home and have asked their cable provider about their speed or how many times have the techs asked them??? I rate the Optimum Company a 2 for their lack of stock in their stores and for not training their field techs to investigate a customer's "need for speed" to quote Maverick (Tom Cruise).

Visit the Syosset store. A very attentive and caring team. They are happy to assist you in…read moremaximizing your mobile, internet and TV experience

AT&T Store

AT&T Store

(14 reviews)

$$$

Swung by this afternoon to fix a data upgrade issue that AT&T couldn't figure out after 40 minutes…read moreon the phone. I was promised a manager call back in an hour, still waiting 4 hours later. I got lucky in that the store was empty, so no wait. Andrew saw the issue in about 2 seconds, explained it clearly, and upgraded my data plan without a hard sales pitch. It was a pleasure, in and out in under 10 minutes. Hope he likes his job and stays there a while.

Stay far away from this AT&T store. They told us multiple times our trade-in was worth $700 and…read moretried to get us to pay the taxes and complete the sale first, then told us to come back days later with the trade-in, which is when we would've found out it was actually worth only $350. They kept dodging us when we asked for proof of the $700 before paying, and only after we REFUSED to hand over money without seeing it in writing did the employee finally check and admit it was $350. That is not a simple mistake. They were trying to get us financially committed to the new phone first, knowing we'd be far less likely to back out once we had already paid and received it. Then the manager, Ana Melendez, somehow made it even worse. Zero apology. Zero remorse. She acted annoyed that we were even confronting them, said things like "What do you want me to do?" and "Do you want the phone or not?", and then threatened to call the police on us. Completely disgusting way to treat customers after YOUR STORE gave them false information and nearly got them locked into a sale because of it. AT&T corporate needs to investigate this store and Ana Melendez specifically.

Russell Cellular - mobilephones - Updated October 2026

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