Yes, good store. Both Ed & Umi (sp?) are professional…read moreknowledgeable and a pleasure to work with. They also help to find the most accommodating sales position for purchase of a phone or Internet .

Love this new location on Jericho Turnpike! The inside is pretty clean and you can go in and out…read morewithin a few minutes if needed. The only downside is the parking. There's parking in the back but it can fill up pretty quickly. You're not suppose to park in the Dunkin' Donuts lot next door but you can get away with it. P.S. They do offer the T-Mobile Tuesday items!

I went to the Optimum store with my little Apple TV hand sized box and small remote control to…read moreexchange them for an Optimum Box. I was told by John that they were out of stock And weren't getting anymore Optimum boxes until Wednesday 10/4. Really ??? What's wrong with this picture. This Optimum store covers a portion of the populated North Shore and the store is out of stock on a basic cable necessity . A second problem was why my Apple box was freezing up & stopping. John told me it might be a slow speed. Did I know what my speed was?? No idea said I.john asked me how many pcs, tvs, laptops, etc. did I have? Phones, iPads, cell phones, laptops, etc, the answer was MANY!!! This was one of the first time technical person analyzed my speed. And what's troublesome is I'be been an Optimum customer for over 40 years. John and Walter analyzed my situation, Told me my speed was only 300, describing It as a 3 lane highway. They wanted to upgrade me to 1 "Gig". I understood it would be like adding an HOV lane. The upgrade added some extra bucks to your bill but I said YES. I brought the Apple box home and it now works like a charm. Thank you John & Walter. I wonder how many people work remotely from home and have asked their cable provider about their speed or how many times have the techs asked them??? I rate the Optimum Company a 2 for their lack of stock in their stores and for not training their field techs to investigate a customer's "need for speed" to quote Maverick (Tom Cruise).

Visit the Syosset store. A very attentive and caring team. They are happy to assist you in…read moremaximizing your mobile, internet and TV experience

This store is completely scamming customers. We opened five business lines here, but they only…read moretransferred four lines from T-Mobile, which forced us to keep paying T-Mobile for two extra months. We were promised a very clear plan: two lines with new iPhones at $45/month and three lines without phones at $15/month. The total should have been around $190+tax. Instead, every month my bill has been over $250, and for two months it was over $400. On top of that, the store manager, Anthoney, personally promised us a $350 rebate face to face. It's been four months and we have received nothing. Every time we go back, they just give us excuses and no real solution. Never trust what their salespeople tell you. Once you see your bill, you will realize this store is nothing but a scam We are completely tired of dealing with this store's lies. We will be filing formal complaints against them. If you don't want to waste your time and money because of phone issues, stay far away from this location - they are a fraudulent store that cheats customers.

Verizon doesn't take care of their current customers. Just new ones…read moreThey send people to your home to try to get you take their service. There is nothing good about the company. Money hungry thieves. And don't give you peace at home if you don't have their tv service.

what they told me and what they delivered, two different things. Go to a Verizon Store, not a…read morefranchise. I had to go back to verizon and renegotiate the whole deal. Not the two free phones with no trade -ins as promises and a bill over $150 as compared to the $100 they told me. Again, go directly to verizon.

I've been a Verizon customer for 27 years and have had varying results with each experience. I…read moreasked one of my friends where she goes and she said the Verizon store in Woodbury on Jericho Turnpike. Ask for John. He was amazing. We discussed what I wanted and he made suggestions. I went from an iPhone 13 to an iPhone 16. The new phone is bigger with more storage, etc. It was backordered, and when it arrived, he transferred all my information to the new phone. He answered all my questions. Showed me the new equipment I would need. He made sure all my settings were updated and current. He Bluetoothed the new phone to my car. He was great. One Sunday afternoon, I stopped in to get a new phone case. John was already helping a woman at the desk. I offered to come back, but he said no, I can help you too. I sat down next to her and shortly thereafter, a third woman walked in needing assistance. No problem. John helped all three of us. 3 "mature" Long Island women were talking to John and each other simultaneously, and he never lost his cool. It was impressive!. Go to Verizon on Jericho Turnpike in Woodbury. You will not be disappointed!.

So first off this company is offering a 5% discount for " good reviews and mentioning the techs…read morename" If that isnt manipulating their yelp reviews nothing is Second off, I brought my phone in for a repair that was supposed to be covered under the extended warranty from Google. The manager hid in the back like a coward and made the counter person tell me that they aren't accepting the warranty because of these deep scratches in the screen but otherwise the warranty would have been covered because they don't think Google would accept it. This manager is an absolute loser. Happy when these stores close down. Stay away from these scum.

This place is beyond a joke. A complete disaster run by incompetent, dishonest people who have zero…read moreregard for their customers' time or money. Do yourself a favor and stay far away. I put down a deposit to order hinges for my laptop and was told they'd arrive in a week. A week and a half passed with no update, so I had to call them--only to be told the parts were delayed and would take another week. Fine. I waited. Then, after another week and a half, I called again and was told the parts had finally arrived and that I could come in to get my laptop fixed. So I show up, ready to finally get this issue resolved--only to be told the parts were never delivered and that someone had called me to let me know. That was a straight-up lie. No one ever called me. No updates, no communication--nothing. Every single step of the way, I had to chase them down for answers. This place wasted an entire month of my time, and for what? Nothing. I could have gone somewhere else and had my laptop fixed weeks ago. Instead, I got lied to, strung along, and ignored. This is hands down one of the most unprofessional, unreliable, and downright shady businesses I've ever dealt with. Save yourself the frustration and go anywhere else--unless you enjoy getting scammed, lied to, and having your time completely wasted.

There are cell phone stores and then there are cell phone stores with a difference. The moment I…read morestepped into this place I felt great. It's beautifully designed and you kinda understand the tag line "where phones get pampered" My SIM card was set up and activated and the collection of cell phone cases I found there was pretty amazing. They're extremely quick and professional with repairs too. I don't recommend a place unless I'm actually a satisfied customer. I would totally recommend this place. Probably the best one I've been to in Long Island. A word of thanks to the owner. The guy offered premium customer service. They're also helpful and friendly. Thanks mobile spa for taking care of ALL my cell phone needs in a fun and professional way!!

I used to go to another place in Syosset and I wasn't very happy with them…read more I looked in Yelp and after I read the reviews I decided to give it a try. I had an ipad and an iphone to fix. Prices are very good and Ali does a very good job. I am happy with the place and I will go there again if I need to.

Expect your bill to keep increasing. They blame it on expenses but their profits were over 77…read morebillion dollars Last year. I have been a loyal customer for the past 14 years. I am senior on a very tight budget and every cent counts. I am tired of paying for the upgrades in the bosses yachts. Time to look for a new carrier.

I have been a Verizon subscriber for 20+ years and I live near this store…read more They are as attentive as can be when you inform that you are looking to upgrade or extend your service, but my past FOUR visits were intended to be for account (new employer) revisions and/or smaller equipment purchases and I walked out after being made to wait for 30-40 minutes each time, despite seeing numerous Representatives (the ones with the iPads around their hands) standing around and not assisting other customers. I will call the mothership in order to handle my revisions, but will not waste any more time entering this store. TERRIBLE service!

This place is absolutely atrocious. I have come years ago once and had a decent experience, so I…read morecame back again to fix 2 ipads. They give you one price, fix the device which takes forever, then increase the price when it's all done. They also force you to use cash or zelle, to evade taxes... which is fraud. Go elsewhere to fix your devices!

Second time coming here and it is a very fast fix, easy and efficient along with great customer…read moreservice, will come back.