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    Updated 3 months ago

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    3 years ago

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    Ask the Community - Optimum

    Russell Cellular

    Russell Cellular

    4.1
    (10 reviews)

    what they told me and what they delivered, two different things. Go to a Verizon Store, not a…read morefranchise. I had to go back to verizon and renegotiate the whole deal. Not the two free phones with no trade -ins as promises and a bill over $150 as compared to the $100 they told me. Again, go directly to verizon.

    I've been a Verizon customer for 27 years and have had varying results with each experience. I…read moreasked one of my friends where she goes and she said the Verizon store in Woodbury on Jericho Turnpike. Ask for John. He was amazing. We discussed what I wanted and he made suggestions. I went from an iPhone 13 to an iPhone 16. The new phone is bigger with more storage, etc. It was backordered, and when it arrived, he transferred all my information to the new phone. He answered all my questions. Showed me the new equipment I would need. He made sure all my settings were updated and current. He Bluetoothed the new phone to my car. He was great. One Sunday afternoon, I stopped in to get a new phone case. John was already helping a woman at the desk. I offered to come back, but he said no, I can help you too. I sat down next to her and shortly thereafter, a third woman walked in needing assistance. No problem. John helped all three of us. 3 "mature" Long Island women were talking to John and each other simultaneously, and he never lost his cool. It was impressive!. Go to Verizon on Jericho Turnpike in Woodbury. You will not be disappointed!.

    Optimum - televisionserviceproviders - Updated August 2026

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