Customer service reps are unfriendly. Changed phone one day after purchase and was charged an extra…read more$75 re-stocking fee, terrible cell tower service, internet not available where I live, everytime I call c.s. it's a long wait, have to wait on hold forever!! Worst cell service ever.

I used to hate going into this store and hadn't for a couple years. Recently though, I had a very…read moredecent and genuine experience getting a new phone with Hailey and Andrew. They went above and beyond to make sure I got what I wanted at the best price. I will be going back!

I had a great experience at T-Mobile when I went in for a warranty exchange. I was greeted…read moreimmediately upon walking in, which I really appreciated. The whole process was smooth and efficient, I was in and out in about 15 minutes. The representative who helped me was courteous, friendly. The only thing I found a little strange was that the name badges don't include names they just say "Sales Associate." It would be nice to know exactly who helped me so I could recognize them properly. Other than that, it was a very positive experience.

I went in for a new phone and the kid that helped me had no idea what he was doing and what was…read moreeven scarier is that he didn't ask for help or clarification. He modified my account in all kinds of ways, added extra lines, lied about a phone promotion and this is even after I asked him over and over again to make sure he was doing it correctly. I finally got my plan situated after calling the help line and talking to three different people including a manager. I'm sure not everyone at this store is horrible but just be careful, and check you bill!

to anyone that want great service, go see scott!!! he will take great care of you!!! scott has…read moregreat customer service, and he explains what you need understanding of!!! scott is sooo awesome!!! so if anyone want great service, and great options on your specific needs, go and see scott!!!!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Mesa store today.

There are so many cellular phone stores in my area. There are even several different companies…read morerepping Verizon. I saw based on other reviews the Verizon, owned company, corporate store at Tempe Marketplace was not the best place to go due to being more known for upselling products than actually helping customers with their issues. This store, only a little over a mile away, located in Mesa Riverview, was wonderful. Keegan was extremely helpful. He alone is the reason for 5 stars. He spent time explaining the options and benefits of the various phone plans. They had a simple chart that showed the pluses and minuses of each. I definitely would recommend this location to others looking for a clear understanding of what Verizon plan works best for them for price and options.

Mario is very helpful an amazing at what he does, I will always come to this location just because…read moreof him. Thank You Mario !!!!!

Jose G has great customer service helped us with all our needs went over and beyond to make sure we…read morewere satisfied!

I recently switched from AT&T (after 20 years) to T-Mobile. Transferring everything over was easy…read morePeezy, but I realized about a week later my wearable was not working on its own like it should be. In the course of a week and a half I made three phone calls totaling almost 4 hours and they all gave me different direction and then still couldn't fix the problem. That's my last ditch effort. I decided to go into a T-Mobile store even though I thought it was gonna take up a lot of my time. When I went in, they told me they'd be with me shortly. Less than two minutes later Aaiyhona came to see what I needed, got my information, verified. It was actually my account and then what about fixing the problem. It sounded like she had a good idea of what was happening, but then got another employee that seemed to be there much longer just to confirm that she was doing the right thing. Even after getting a second person to verify what she was doing, they still had me taken care of and out of the door in less than 12 minutes. I am thoroughly impressed by these two employees at this store. I won't be wasting my time with phone calls anymore. I will just head down to the store if I need assistance in the future

Customer service is lousy at the store some of the clerks just play on their phone instead of…read morehelping you gone to the store for several years never had a problem until recent. Got home internet from the store doesn't work customer service is to take it back to the store cuz they did things wrong. Switched over cell phones at the same store they screwed up the installation I had to go back the clerk was helping me was busy playing on his cell phone said we don't do that kind of help anymore what a joke

This is a Company Store for Metro by T-Mobile. The folks who work here don't know everything, but…read morethey are competent and efficient and will find a way to provide you what you need or want. They have always come across as competent, caring and resourceful the times I have been there.

Honest, upfront about diagnosing my teenagers phone and even recommended a way for me to get my…read morephone fixed by the manufacturer with NO COST, versus just fixing it and charging me. I appreciate the honesty and integrity of the staff and being given an HONEST OPTION. They have earned my trust and business. I am giving 4 stars because I did not complete the repair in-shop but rather the free way via the manufacturer. Feels great supporting local businesses and keeping that money here in our neighborhood, if you like honest, down to earth, local businesses THIS IS THE SPOT FOR YOU!

Careful what u sign. It was a nightmare. I brought my galaxy in to get the glass repaired and…read moreearpiece fix cause of static. I wish I didn't do that. First of all. They left marks all over the digitizer from trying to take it apart. which means they were not patient enough to heat the glass first then take it apart. Instead of using glue to bond the glass they used a sticky tape to piece it together. End result... First day of use, touch screen would stop responding, I would have to turn screen off and on for touch screen to work again. Dust and debri under glass( in my case, left permanent damage to my digitizer). I would have to take apart my phone and manually clean under my screen once a week. But hey my phone has new glass. They said they put in a new earpiece. After a couple of days, the static came back. When I took apart my phone, the earpiece looked really dirty (i've had this phone for about 2 years) It obviously wasn't brand new. But the worst part was the customer service His main excuse for not getting the dirt outta my phone or not looking at the earpiece or the digitizer was, "can't take apart the glass cause I might break it". ARE YOU SERIOUS. That's why I had to do all the cleaning and fixing myself. And I never broke the glass. I think these guys are cons, they will lie to your face and sell you half ass bullshit just to make money. They will take advantage of your lack of knowledge hoping you will buy there bullshit. But,There not obligated to do anything cause there is NO GUARANTEE and they hide behind a piece of paper you sign stating IF WE MUCK YOUR PHONE UP TO BAD, LIVE WITH IT. and that's the same kind of attitude I had to deal with.

Great place to go get your phone fixed and good prices get all my phones done here. Love toys…read morewireless

Exelente servicio Repararon mi teléfono en menos de una…read morehora Y muy rápido y también el horario accesible

I received a tablet from MetroPCS unfortunately it came without a SIM card when it was supposed to…read morecome with one. I haven't had much time I've had it for a month now I pay the bill on it and I decided to go into MetroPCS on Alma School and University. I was treated rudely imported a $25 price for a $10 SIM card I could get at Walmart. When I told him this he offered me $15 for some card that should have been included with my tablet. Not very good customer service didn't offer to make it good even though it was not his mistake he should have owned it. I would not recommend going to that MetroPCS I am trying the one on main Street and Alma School see if it's any better I'll keep you posted.

From the owner: Switch today & enjoy America's largest 5G network.read more

I've brought my Mac in the past to the Orchid and when I learned that I had another issue and could…read morenot troubleshoot it myself I decided to bring it in. They have two locations, one in Chandler and the other in Mesa so I went to my Chandler location on a Saturday morning to see what the recommendation was in order to resolve my iMac which was a "power up" problem. The issue was a common problem that could be resolved, but it required a part that needed to be ordered and that would've taken me out of commission for a couple days. The tech checked over with the Mesa store and they identified having that particular hardware available so I quickly headed over to and spoke with the agent and explain the problem and issues that I was having and he to believe that that may be the root cause. They provided me what the cost and labor of the repair would be upfront and told me that they literally could have it done within the same day. I knew they had limited hours on Saturday but the fact that he said it could take anywhere from an hour to three hours let me know that they were willing to stay behind in order to accommodate me as some of the content that I need it was recently changed within the last 48 hours and not properly backed up (yeah that's my fault) While running a few errands I got a phone call letting me know that was the issue and that repair been completed. I quickly made my way over to for pick up. I'm back home and powering up my computer was no issue and everything is running just as it was previously the other day. One of the things I like about the Orchard is that they do have available equipment and hardware on hand to do the repairs that are needed but they also let you know about other alternatives that could be done if you're looking to upgrade or move in a different direction with your Mac. No pressure sales but informative. If you no longer part of AppleCare and have equipment I highly recommend using The Orchard as your first line of defense as they have been honest and forthcoming and great when it comes to repairs and they do work at a reasonable price for owning a Mac. Special thanks to Carl for keeping me in the loop, explaining it all and most importably, getting the work done in a timely manner!!! greatly apprecite it

I was ready to take a hammer to my 21.5 inch 2019 iMac because it was so slow. Apps would also lock…read moreup. It was torturous to use. I've had older iMacs that were much faster. After taking it to The Orchard, Sparky switched the drive out to a SSD in two days. What a relief. It now runs four times as fast. It's literally like a new computer.