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    Cricket Wireless Authorized Retailer

    5.0 (1 review)
    Closed • 12:00 pm - 6:00 PM
    Updated 3 months ago

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    2 years ago

    Nureen was fabulous she was very knowledgeable, answered all of our questions and switched a line. Will definitely be back.

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    Best Buy - McDonough - Broken phone.

    Best Buy - McDonough

    2.1(56 reviews)
    3.0 mi
    •$$

    My customer service was with Caleb and he was really nice and patient. We were replacing my 91…read moreyear old Mom's 30 year old TV with a new smart TV. He helped us upgrade her to a larger screen while respecting her budget. Unfortunately an opportunity was missed to make this a perfect experience because he should have known to advise us to get an HDMI cable based on all of the information I offered about her old box TV, our type of service, and my lack of tech skills. I was able to connect the TV to Wifi but she only wants what she knows and that's regular U-Verse viewing with her familiar universal remote. In his defense, 2 hours on the phone with ATT didn't solve the problem and a tech was scheduled. Two minutes on google AI advised me to get an HDMI cable and explained the reasons. So I can't resist joking that that's a $6 sale they will never get back. Off to Walmart.

    The customer service here is terrible! There was a lady named NATALIE working in the pick-up orders…read moresection. I always order my items online here because their customer service has been subpar for years, and sure enough this associate was no different. She was extremely rude and unhelpful. She was not well mannered at all, and even attempted to give me my $350 item WITHOUT a bag. She did not greet me or say thank you. Before I left, I made sure to inform her manager that she did not deliver exceptional customer service at all. I do not recommend anyone shopping here at this location. In my opinion, Natalie depreciated the value of feeling comfortable shopping at this Best Buy.

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    Best Buy - McDonough - They inspected my phone before hand. They gave back to me broke.

    They inspected my phone before hand. They gave back to me broke.

    Best Buy - McDonough
    Best Buy - McDonough - The Geek Squad helps to take the eek out of your apple products!

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    3.7(3 reviews)
    0.8 mi
    Virtual estimates
    Shipping

    starr did an excellent job of educating me on all my…read moreoptions for executing an up grade. the transition was smooth and enjoyable. she was friendly and patient. she provided service with a smile. it was a very enjoyable experience.

    Lots of issues and confusion trying to move from one carrier to T-mobile, but the two people I am…read moregoing to mention at this location, made everything worth it. I went to this store on several occasions. First visit I saw David. He saw how elated I was when I entered, and how my whole demeanor changed when he gave me the bad news that the phones I wanted were not in stock. He was very sympathetic to my needs, he tried to help as best he could and even other employees joined in the search to help to locate phones without being asked. After several chats and calls to T-MobiIe to try to order the phones online, unfortunately I was told that I would have to go back to the store to order the phones because their computers were down. I had to call the store to confirm David would be there, as he knew the situation. David told me that he would not be in on the day I was scheduled to return, but he would make sure that he documents my file so that someone else would be able to take care of me. My second visit was that same week. I met with Nikki. She was aware of my situation as soon as she met me at the door. She knew exactly why I was there and immediately began to work on ordering my phones. I was there for awhile, but she was able to set up everything, and explained everything to me that would take place. Nikki was very friendly, approachable and made sure she dotted her i's and crossed her t's to make sure I receive all info for the account and she had to reiterate several times to me (all new to me) what would happen next. I would encourage anyone with any issues, concerns or interest in joining the T-Mobile family to visit this store. I look forward to my business with T-Mobile.

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    T-Mobile Authorized Retailer
    T-Mobile Authorized Retailer
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    Cricket Wireless Authorized Retailer - mobilephones - Updated October 2026

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