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    Metro by T-Mobile

    1.0 (1 review)
    Open 10:00 am - 7:00 pm

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    1 year ago

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    T-Mobile

    T-Mobile

    3.7
    (3 reviews)

    starr did an excellent job of educating me on all my…read moreoptions for executing an up grade. the transition was smooth and enjoyable. she was friendly and patient. she provided service with a smile. it was a very enjoyable experience.

    Lots of issues and confusion trying to move from one carrier to T-mobile, but the two people I am…read moregoing to mention at this location, made everything worth it. I went to this store on several occasions. First visit I saw David. He saw how elated I was when I entered, and how my whole demeanor changed when he gave me the bad news that the phones I wanted were not in stock. He was very sympathetic to my needs, he tried to help as best he could and even other employees joined in the search to help to locate phones without being asked. After several chats and calls to T-MobiIe to try to order the phones online, unfortunately I was told that I would have to go back to the store to order the phones because their computers were down. I had to call the store to confirm David would be there, as he knew the situation. David told me that he would not be in on the day I was scheduled to return, but he would make sure that he documents my file so that someone else would be able to take care of me. My second visit was that same week. I met with Nikki. She was aware of my situation as soon as she met me at the door. She knew exactly why I was there and immediately began to work on ordering my phones. I was there for awhile, but she was able to set up everything, and explained everything to me that would take place. Nikki was very friendly, approachable and made sure she dotted her i's and crossed her t's to make sure I receive all info for the account and she had to reiterate several times to me (all new to me) what would happen next. I would encourage anyone with any issues, concerns or interest in joining the T-Mobile family to visit this store. I look forward to my business with T-Mobile.

    Imperial Technologies

    Imperial Technologies

    1.1
    (31 reviews)

    This company is a ripoff. Terrible customer service. The system goes down, with no fixes. They're…read moreoverpriced for what you get, and there's a $50 cancellation fee, no matter how long you've fulfilled your contract. They stretch you out, making the cancellation process ambiguous, and promising a call back to affirm the cancel, but the call doesn't come.

    I do not recommend this company whatsoever. I paid $105 a month for 8 gigabytes a month.. I tried…read moreto cancel my service and was on the phone for 45 minutes for them to go every way around BUT cancel. Asked how much I was paying now with a new provider multiple times trying to get me a better deal.. that could have been from the start. they continued to fight me on it when I said I don't need to explain myself just please cancel. Put on hold multiple times just to then be told it's $100 cancel fee. Then hold again to be told I have to pay $400 for an old box that had previously but went out on me. They sent me a new box and said the other one doesn't work anymore and no need to send it back, but yet I'm still required to pay for getting rid of it if I can't send it back. I believe this company is a scam and I was taken advantage of. My boyfriend called shortly after repeating everything I had just said and they immediately said they'd reverse the charges. They'll listen to a man but not the woman who was paying for the service. Sexism at its finest. Do not use this company you will not get your moneys worth nor a good experience. They will say and do whatever it takes to get more money out of you. We will be getting with our bank and reporting this fraud.

    Metro by T-Mobile - mobilephones - Updated August 2026

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