We went in wanting to add a line and get a phone, as soon as we walked in we were hit up with…read morewhat's your account info, oh wow your bills so high let's see what we can do. We asked about the phones and were told he didn't know much about one and that was it. We had to look it up ourselves. Then he tried to change all 6 lines to different plans because according to him it wouldn't let us add another line without doing so, we'd go from unlimited to not and it would be an additional $25 a month. Nothing made sense he was only trying to benefit himself we ended up making up an excuse to run out of there! We went home and found out we can add as many lines as we want without changing anything and we already have a few of the discounts he was saying we would get. Joe was Very shady!!!

From the owner: AT&T, serving over 81 million wireless customersread more

miss tiffany at the locust grove location helped us get 3 iPads and 2 new phones n kept our numbers…read moreand a better bill than our previous Carrier it took no time and she was patient and very informative 10/10 service and so happy to be apart of the Verizon family miss tiffany is an amazing woman the process couldn't have been smoother

Karissa and Earlishia were such great help. They upgraded my husband and I to the new 18 PRO. I…read moredefinitely recommend those two, very sweet and great customer service.

Star the manager helped me with my upgrade to the Samsung Ultra 26, She was very attentive and…read moreprofessional, Highly recommend if you want to upgrade to a newer model phone

Quick and courteous service. Jada greeted us with a smile and helped us with all of our needsread more

starr did an excellent job of educating me on all my…read moreoptions for executing an up grade. the transition was smooth and enjoyable. she was friendly and patient. she provided service with a smile. it was a very enjoyable experience.

Lots of issues and confusion trying to move from one carrier to T-mobile, but the two people I am…read moregoing to mention at this location, made everything worth it. I went to this store on several occasions. First visit I saw David. He saw how elated I was when I entered, and how my whole demeanor changed when he gave me the bad news that the phones I wanted were not in stock. He was very sympathetic to my needs, he tried to help as best he could and even other employees joined in the search to help to locate phones without being asked. After several chats and calls to T-MobiIe to try to order the phones online, unfortunately I was told that I would have to go back to the store to order the phones because their computers were down. I had to call the store to confirm David would be there, as he knew the situation. David told me that he would not be in on the day I was scheduled to return, but he would make sure that he documents my file so that someone else would be able to take care of me. My second visit was that same week. I met with Nikki. She was aware of my situation as soon as she met me at the door. She knew exactly why I was there and immediately began to work on ordering my phones. I was there for awhile, but she was able to set up everything, and explained everything to me that would take place. Nikki was very friendly, approachable and made sure she dotted her i's and crossed her t's to make sure I receive all info for the account and she had to reiterate several times to me (all new to me) what would happen next. I would encourage anyone with any issues, concerns or interest in joining the T-Mobile family to visit this store. I look forward to my business with T-Mobile.