Overall service was good. Staff was nice and knowledgeable. Bring a jacket, it was really chilly. I…read morewould definitely recommend this location, just bring your patience.

This is a long overdue review, but honestly, the experience I had with the supervisor/ manager in…read morethis location on 10 February 2024 was not the greatest. In fact, it really has put me off from visiting ANY T-Mobile store in person ever again. The other employees in store were pleasant, but I also understand they had a job to do and that's to drive sales, something that became apparent when the supervisor/ manager stepped out onto the salesfloor. I also understand that I, like many others, may come off as indecisive/too particular/ difficult when it comes to making a purchase, but this should not be a factor in how one is treated by an employee. With that being said, onto the review... When I interacted with the supervisor/ manager, they were not pleasant at all. I'm all for a person having a bad day, as we all have from time to time, but this person seemed like they had a chip on their shoulder or something. After attempting to trade in my old device, I explained to the supervisor/ manager that I was in the market for an upgrade. I ended up going for a device that was a bit pricier than I wanted, but this is where things went downhill. I'm very understanding that the main goal of a business such as T-Mobile is to drive sales and build business, but as a consumer, we also have a right to opt out of extra accessories and options if we choose to do so. To have this individual insist in a aggressive manner that I would be getting a protection plan on my new device multiple times as they walked away to the storeroom after I stated I did not wish to add one onto my plan was not only rude, but very unprofessional. At one point, their POS system went down and I ended up placing my order online for pickup in store. It seemed like the supervisor/ manager's demeanor shifted as they could not pressure me into adding the protection plan onto my device. The supervisor/ manager then went to grab the device from the storeroom. Once they came back out, they did not hand me the device, but set the box on the table in front of me. The supervisor/manager informed me of an accessory payment plan that I qualified for, which I was somewhat aware of prior to visiting in-store, but wasn't too keen on purchasing in-store. At this point, they then grabbed the most expensive accessories from the salesfloor and brought them over to the table where I was seated and proceeded to start installing the accessories on my device. I told the supervisor/ manager that I preferred a different phone case than the one they selected at a lower price point (they selected a nearly $60 accessory when the one I selected was 2x cheaper). Again, the supervisor/manager's demeanor shifted once again. Eventually, I was finally about to leave the store and then the supervisor/manager perked up somewhat as they were asking me to fill out a survey based on my experience in-store. I could've posted this immediately after, but honestly, it's really the bad/negative experiences that tend to stick out the most. In good faith I cannot recommend anyone visit this location.

They are very helpful at this store and seem to always have what you need, whether it's a random…read morebattery or a unique lightbulb. Definitely recommend them!

If you are looking for a company that stands behind its warranties and treats customers with basic…read morerespect, do not go to this Batteries Plus location. I bought a $276 Duracell AGM car battery that came with a 48-month free replacement warranty. Exactly 11 months later, the battery completely died. When I brought it in, the store's own testing equipment showed it would not charge past 6.5 volts. In the automotive industry, a battery capping out at 6.5V means it has a shorted internal cell--a catastrophic manufacturing defect. Instead of honoring the 48-month warranty, this store used a deceptive technical loophole. They have an internal rule that if a battery drops below 10 volts, they automatically blame the customer's vehicle and void the warranty. I have full computer diagnostic logs proving my car's electrical system is perfect with zero parasitic drain, but they refused to even look at them. They just wanted to use their loophole to avoid replacing a defective product. To make an already frustrating situation worse, the customer service was shockingly unprofessional. The clerk, James (initials JWB), actually used my official printed invoice to type out fabricated, defensive, and insulting comments about me to justify denying the claim. When I pushed back, the staff tried to hide behind the excuse that they are a 'veteran-owned business'--while actively using a bad-faith loophole to deny a valid warranty claim for a disabled veteran. Using a hidden policy to get out of a warranty is bad business, but an employee using a customer's official receipt to write personal attacks is completely unhinged. I am currently disputing this $276 charge through American Express and filing a formal complaint with the Georgia Attorney General's Consumer Protection Division for deceptive warranty practices. Save yourself the headache and buy your batteries at a standard auto parts store that uses proper diagnostic equipment and honors their word.