Serena was amazing. Actually, all their staff was excellent…read moreto me. I recently upgraded and had one heck of a time converting everything over , Serena took the time to walk me through a phone call with Apple to get everything switched over! That is customer service !

Good Afternoon, I…read morehave been a loyal customer to AT&T for at least 25 years.Unfortunatly I have a complaint about the service that I received in your Jackson Office on Monday 1st September. A few weeks ago I went into the Jackson office to get a replacement protective cover for my IPhone. When I bought my phone I was told that I would get a replacement under warranty.The guy in the store did not have one in stock and advised me to call 611 and they would send one to my home and I could come back into the store and they would put this on for me. When I returned home and called 611 I was told the information that I was given was incorrect and they should get the replacement for me. Fast forward to the 1st Sept. I went into your store in Jackson again and there were about 5 staff huddled together and one employee Eric came over. I explained to your employee Eric what had transpired and he then went to get a replacement and told me it would be $50. I explained again to him what customer service told me and he looked at his IPad and said he could not find my invoice and I would have to go home to bring in my receipt. I also asked about my wife's phone as she needed a replacement, took one look at her phone and said "we don't have that!" His attitude was appalling. I then went into the parking lot and called 611 and a very helpful lady found my receipts which she sent to me immediately. I explained what had just transpired in the store and I did not want to have to keep going back and forth between customer service and this assistant in store. She sent me a link to show Eric how to proceed. I then returned to the store and explained that I now had the receipts sent to me from customer service. He did not even look at the receipts.He would not look at the link she sent me to show him the procedure he was supposed to follow.He told me the protector was an AT&T brand and that I would still have to pay $50. The customer service lady told me that it would have to be an AT&T brand. He would not listen to me at all. By this time I was very frustrated as Eric obviously didn't want to take time or effort to change it. I asked to speak to the manager and he just replied "he's not here". I live a 40 minute drive away so it's not that convenient for me to visit the store. This employee Eric did nothing to help me at all. He just kept saying either I pay $50 or I don't get the replacement. He was very condescending. I asked him what I could do as customer service said one thing and said another and he just replied "pay $50". I feel like it was just too much trouble to replace it and was probably disturbing his conversation with his work buddies. He then got a bad attitude and told me I had to leave and not come back. I tried to reason with him but he told me I was trespassing and never come back. That is not great as I have a phone,my wife has a phone and so does my son. So when we need help,upgrades etc that's a bit inconvenient. We pay over $200 per month for the privilege and can't go to our store? This is the first time ever in an AT&T store that I have been treated like this. I have always had exceptional service and recommended it to other people. As I am no longer allowed into your store I will now have to look elsewhere for a new phone provider. It is very disappointing that your staff are not trained well or are incompetent.

Jade at customer service went above and beyond! She worked very diligently on our new accounts! She…read morehas a thorough knowledge of her products! When I called her panicked about not being able to reach my husband due to the switch over from ATT she fixed it immediately! She is wonderful and very competent and caring!

I left after waiting 40+ minutes. I arrived at 2:20 to the "out to lunch" sign that didn't give me…read morea return time. I asked a gal eating Starbucks near the door if she had any idea when they left. "They were closed when I got here ten minutes ago". I called to see if maybe the Angels location was more well run. The gal there was VERY nice and told me they get a thirty minute lunch on Sundays. So I opted to wait. At 2:50, after I'd been waiting a half hour, a gal drove up. When I stood up to come in out of the heat, she said, "I have to clock in" and locked the door behind her. So I stood in the parking lot another ten minutes. I was pissed by now but decided to give her a chance. If she said something friendly like, " Sorry for the wait," or "come on in," I'd swallow my frustration. Nope. Just unlocked the door. So I left. The place gets dreadful reviews so maybe I dodged a bullet. I'll find someone else to activate my items. If there'd been a return time, I could have run an errand. If she'd said, "hi! Come on in. I'll be with you in a minute. I have to clock in," I would have been okay too. Instead she, and by extension Russel Whetever, showed little concern for curtained satisfaction.

Horrible customer service. I purchased intercoms that did not work. misplaced the receipt but…read morereturned within the week and spoke with the same person, the manager, who checked me out. He refused to accept return without receipt. I asked him to take my credit card (used for the original payment) and pull up my receipt for me, he refused. He told me to call 1800THESHACK and said "have a nice day" in a very sarcastic manor. I will NEVER shop at this horrible store again. I will dispute the charges of a product that never worked. I would give them ZERO stars if that was possible.

WARNING. Be careful about doing business with this company…read more I bought an iPhone charger manufactured by iGo for my wife's car. She didn't plug it in until she was on a trip a month or so after the purchase. It worked only intermittently. I returned it and the manager refused to replace it, have it fixed or give a refund. He did offer to sell me a new one.

Don't choose t mobile if you live in Amador county. Service is the worst. Where ever you go in the…read morecounty it sucks.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Highly recommend for all your IT and computer needs, including security cameras! Fantastic work,…read moreprofessional and prompt. Friendly and knowledgeable staff A+

From the owner: Small Business IT Solutions throughout Northern California…read more RJ PRO has been providing professional IT Support for businesses in and around our area 2011. We strive to give our clients Enterprise-level services and solutions at prices that work for small businesses. Time and experience has helped us develop best practices and workflow procedures around a proactive philosophy designed to keep your focus on your business, not your technology. Our team of experts can become your outsourced IT department; responding to issues quickly, often before you even know about them. Covering everything from your servers and network infrastructure, to your computers, workstations and mobile devices, we provide end-to-end solutions for all of your technology needs.

6/3/2026: Thank you so very much, for replacing the cracked screen & camera protector! Initially,…read morethe screen and camera protector I purchased last year literally saved my phone! I'm so very grateful I purchased both last year. Now, I will purchase the same set.

Wish I could give zero stars - I don't recommend this place and wish I never went. I'll just sum up…read morea longer story by saying I left my iPhone and iPad with them. Between the 2 items, I had to drive there 5 different times from Plymouth with my 3 toddlers in tow. My phone is worse than it was when I turned it in. It had a problem with the charger port, but now multiple speakers aren't working right. My phone is useless for talking on and now for watching any videos (think because they opened it multiple times and things got messed up inside). They replaced the charger port and then people couldn't hear me. The guy originally got defensive and claimed it must be the other peoples phones that are an issue, not mine. They replaced it again saying the speaker on the new charger port unit could be bad (it was) and they've had issue with that particular brand before. The next one worked at first, but then it messed up as well. I had to miss a medical appointment, have missed calls with loved ones and lots of inconveniences because of it (not to mention all the gas money and time I spent on my days off trying be done with it all). I can't afford a new phone. My iPad had a shattered spot off to the side of the screen. It still worked just fine. If I would've known there was a chance they could break the motherboard, I would've never risked it. They broke the motherboard and now my iPad doesn't work at all and the screen is destroyed. I don't have money for an iPad either. Multiple times they tried to sell me a used one they had. They don't seem like they've been doing this all that long. The vibe was shady from the start. Zero integrity and I don't believe they're honest. Wish I went with my gut and walked out. Oh and no refunds. Once you pay, it's theirs.

I believe this is a local business. We all need support…read morelocal! I've recommended Mission Electronics to many friends. Years ago I decided, I did not want to pay for cable TV. (Cable companies kept jacking up their prices!) Mission Electronics installed an antenna for me. I love it. I don't watch tons of TV, but I like getting local stations and I can always sign up for Netflix, Hulu, and any of the others. Mission installed my TV. We had one hiccup but they guys at Mission handled it promptly and professional.

Took my unresponsive phone in and the guys tried the battery and a few other possibilities. I came…read moreback to a phone that could not be fixed by them. Even though my phone was not fixed I gave 5 stars for a friendly staff with great communication that gave strong efforts with a fair price.

My girlfriend and I randomly decided to go to dinner at China City a few weeks ago and on the way…read morein I noticed there was a computer and phone repair shop next door. I had been putting off getting the battery replaced, for about a year, on my old iPhone because I thought I had to go to Folsom or Sac and it might take a while. We popped in to Red Shoe Rescue hoping that was a service they provided, not really expecting it to happen then as it was already getting late and they closed in half an hour, and the owner told us it would be no problem at all. They were super nice, took down some of our info, checked the phone for any previous damage, took our phone in back and swapped the battery out in a jiffy. We also chatted a bit about techie stuff from about twenty years ago, when I was more technically inclined. I've had the new battery for a few weeks now and it has given my old iPhone a renewed lifespan and has saved me from having to buy a new phone right now. Thanks Red Shoe Rescue!

Ditto as the numerous others who found his repairs to be flawed and he would not offer a solution…read moreother than to be abusive and suggesting I take him to small claims court where he knew he would prevail.

Had some issues with Windows updates and could not fix it myself. Stephen was very knowledgable and…read morefixed my computer quickly. He even cleaned up the files , fixed the bluetooth snd removed unnecessary programs. Price was so affordable. So relieved to find an efficient computer repair place nearby. Highly recommend these guys.

Experienced knowledgable and friendly staff. I highly…read morerecommend A+. Good prices and quick turnaround around on projects needed for businesses. Couldn't be happier.

Exceptional customer service from Jessica, the manager, and her team at Staples in Jackson!…read more Several months after having original illustrations scanned there, I realized I had accidentally left one behind. I had since moved to another city and assumed there was little chance it would still be there. Amazingly, when I called more than 3 1/2 months later, they had kept my artwork safely stored in a padded portfolio the entire time, hoping I would return for it. Jessica and her team then went even further, getting my new address, scanning the artwork for me, and carefully mailing the original with multiple layers of cardboard to ensure it arrived safely. Their kindness, care, and follow-through were truly above and beyond. This artwork is incredibly meaningful to me, and the fact that they protected it for months and made sure it got back to me meant so much. Thank you, Jessica and team!

I've had repeated frustrating experiences at this Staples location. The staff consistently pressure…read morecustomers to sign up for Easy Rewards, but when you actually earn enough points to redeem them, the attitude changes. During my most recent visit, Nate told me that redeeming my rewards was "basically stealing from them" because the store doesn't receive credit for sales paid with reward points. That comment was both unprofessional and inappropriate. I've also been given what seem to be arbitrary restrictions that either aren't clearly communicated or don't align with the program, such as no price matching when using rewards, only one tech item per day, or only being allowed to redeem rewards Monday through Friday. I've been patient and overlooked these issues for a long time, but this pattern of inconsistent policies and poor customer service has become too much to ignore. Customers shouldn't be discouraged or made to feel guilty for using the rewards they've legitimately earned. I will be reporting my experience to Staples corporate in the hope that these concerns are addressed.