Horrible customer service. I purchased intercoms that did not work. misplaced the receipt but…read morereturned within the week and spoke with the same person, the manager, who checked me out. He refused to accept return without receipt. I asked him to take my credit card (used for the original payment) and pull up my receipt for me, he refused. He told me to call 1800THESHACK and said "have a nice day" in a very sarcastic manor. I will NEVER shop at this horrible store again. I will dispute the charges of a product that never worked. I would give them ZERO stars if that was possible.

WARNING. Be careful about doing business with this company…read more I bought an iPhone charger manufactured by iGo for my wife's car. She didn't plug it in until she was on a trip a month or so after the purchase. It worked only intermittently. I returned it and the manager refused to replace it, have it fixed or give a refund. He did offer to sell me a new one.

6/3/2026: Thank you so very much, for replacing the cracked screen & camera protector! Initially,…read morethe screen and camera protector I purchased last year literally saved my phone! I'm so very grateful I purchased both last year. Now, I will purchase the same set.

Wish I could give zero stars - I don't recommend this place and wish I never went. I'll just sum up…read morea longer story by saying I left my iPhone and iPad with them. Between the 2 items, I had to drive there 5 different times from Plymouth with my 3 toddlers in tow. My phone is worse than it was when I turned it in. It had a problem with the charger port, but now multiple speakers aren't working right. My phone is useless for talking on and now for watching any videos (think because they opened it multiple times and things got messed up inside). They replaced the charger port and then people couldn't hear me. The guy originally got defensive and claimed it must be the other peoples phones that are an issue, not mine. They replaced it again saying the speaker on the new charger port unit could be bad (it was) and they've had issue with that particular brand before. The next one worked at first, but then it messed up as well. I had to miss a medical appointment, have missed calls with loved ones and lots of inconveniences because of it (not to mention all the gas money and time I spent on my days off trying be done with it all). I can't afford a new phone. My iPad had a shattered spot off to the side of the screen. It still worked just fine. If I would've known there was a chance they could break the motherboard, I would've never risked it. They broke the motherboard and now my iPad doesn't work at all and the screen is destroyed. I don't have money for an iPad either. Multiple times they tried to sell me a used one they had. They don't seem like they've been doing this all that long. The vibe was shady from the start. Zero integrity and I don't believe they're honest. Wish I went with my gut and walked out. Oh and no refunds. Once you pay, it's theirs.

Jade at customer service went above and beyond! She worked very diligently on our new accounts! She…read morehas a thorough knowledge of her products! When I called her panicked about not being able to reach my husband due to the switch over from ATT she fixed it immediately! She is wonderful and very competent and caring!

I left after waiting 40+ minutes. I arrived at 2:20 to the "out to lunch" sign that didn't give me…read morea return time. I asked a gal eating Starbucks near the door if she had any idea when they left. "They were closed when I got here ten minutes ago". I called to see if maybe the Angels location was more well run. The gal there was VERY nice and told me they get a thirty minute lunch on Sundays. So I opted to wait. At 2:50, after I'd been waiting a half hour, a gal drove up. When I stood up to come in out of the heat, she said, "I have to clock in" and locked the door behind her. So I stood in the parking lot another ten minutes. I was pissed by now but decided to give her a chance. If she said something friendly like, " Sorry for the wait," or "come on in," I'd swallow my frustration. Nope. Just unlocked the door. So I left. The place gets dreadful reviews so maybe I dodged a bullet. I'll find someone else to activate my items. If there'd been a return time, I could have run an errand. If she'd said, "hi! Come on in. I'll be with you in a minute. I have to clock in," I would have been okay too. Instead she, and by extension Russel Whetever, showed little concern for curtained satisfaction.

Excellent service. Great business does excellent and fair…read morepriced work. Cameron Park location closed with no relocation info. Hope Doug is doing well.

Be careful, doesn't stand by his parts. I had a screen repaired here and it broke two days later. I…read morepaid extra for the OEM parts, but I worked for Verizon for 16 years, and never seen a screen so fragile and break so easily. The screen doesn't look like a normal cracked screen, like it doesn't have the adhesive in it that's supposed to make it stronger. I called him about it and he flew off the handle, and jumped right to basically saying that he would win if I tried to sue him, and he's been sued for this thing twice and won both times, and I never said anything about court or suing. I was just trying to find out if the warranty would help at all here. Had to just hang up because he wouldn't stop ranting.

Autofill on Google Password Panager Broken. Outlet Tek was able to repair the problem remotely and…read moreget my HP laptop so that it would pull up passwords again. I had been trying for 2 weeks to get it working to no avail. Now my wife can use her laptop again. John in Mountain Ranch

Less than a month ago I needed repair services for our PC, headphones for tv, wi fi issues, etc…read more The tech was polite and tried to be helpful. In some instances he was helpful with some e mail issues, but also didn't seem knowledgeable about all aspects within e mail, very helpful with resetting wi fi, not at all helpful with importing pictures from i phone to pc ( allegedly, he's been researching this issue for last 3 weeks ), etc. He is mostly non responsive to inquiries. After working on our PC, my volume icon no longer worked, among other issues which developed at that time too. Coincidence? I've had to seek additional assistance from another PC repair service and after extensive work they were able to resolve the outstanding issues. I would not recommend this vendor to any of my associates.

After countless let downs and disappointments from "IT Professional" and "Experts" I discussed…read moreour challenges with Brian Ashby. He was confident that his team could take care of our needs easily and get it done quickly. I worked with Michael to get the plan together and estimate. I was expecting the quote to be higher based on previous companies estimates, yet Michael was honest, straight forward and told me exactly what we did, and did not need. Everything was ordered, set up prior to the installation date for a very quick installation with minimal down time to our network. Justin showed up the day of installation and was a super nice guy! Chatted while he got everything prepped and made sure he had all the info he needed to get right to work. He cleaned up all the wiring in our server room and installed the new gear, along with 3 long range extenders. Fired everything up and within minutes, we were all back on line! If you've had horrible experiences with business IT support, I strongly suggest you give Ashby's a call and the opportunity to help you. Justin hasn't even been gone for 30 minutes and I'm writing this review... that's how awesome these guys are!

Great place for commercial communications from phones to fiber. They have IT solutions for every…read morebusiness budget and are fast and reliable in terms of their response and commitments to their customers. If you don't have or can't afford an in-house IT guy/team, then contact these guys for help. I've seen what they can do for customers and it's my first call when I need technology consultation and solutions.

I you want someone who makes an appointment with you and then never shows up or calls this is the…read moreplace for you.

These guys using cheap low quality LCD replacement screens. If your phone has OLED/AMOLED type of…read moredisplay expect that they will replace it with a cheap crappy LCD display with terrible view angles and terrible color accuracy. If you have an iphone with "True Tone" feature, it's not going to work on LCD display. I've reached out to the business owner after the job was done and he tried to lie me that they've installed OLED display, like I don't know it's not OLED. If I knew that it'll be such a low quality display, I would've just buy a new phone. Sway you shouldn't lie to customers and if some features (like true tone) aren't going to work after screen replacement, let customers know in advance. And it is NOT OLED display! I know the difference. For those who's looking for a professional help, I don't recommend you to deal with EveryWhere repair. And definitely ask if you'll get a quality replacement of the same display type with all the features working.

Adam Darville just called my office for my boss who is not available. I felt like I had to pry a…read moredetailed message from him. He was only calling to give an updated message about what is going on with our phone system. He acted like a sales person. But then again, maybe he is a sales person, but didn't pitch it to me. Whatever the case may be, I didn't like the way he communicated with me.

We have the a phone system that was purchased through ATS and have had several portable phone lines…read moredie on us very quickly. Recently, we called to ask for a quick issue with one of our phone lines. A tech called us back and told us to push a button to solve the problem. It did. I received a bill for $150 for a one minute call. I was shocked. I asked the company if there was a mistake but they said that was their standard rate for any call. I informed them that we were not told of this rate when we called. They stated that when we were on hold, the message on hold tells about the minimum rate. I stated that I did not listen to their message on hold. I asked for a discount for the call and they were not able to offer any help. It was my fault I did not hear the message. At no time did the tech before he helped discuss his rate either. I believe this is very poor customer service and deceitfulness.