Horrible customer service. I purchased intercoms that did not work. misplaced the receipt but returned within the week and spoke with the same person, the manager, who checked me out. He refused to accept return without receipt. I asked him to take my credit card (used for the original payment) and pull up my receipt for me, he refused. He told me to call 1800THESHACK and said "have a nice day" in a very sarcastic manor. I will NEVER shop at this horrible store again. I will dispute the charges of a product that never worked. I would give them ZERO stars if that was possible. read more