From the start, the service was extremely rude. My car was towed this morning, so I contacted the…read moretowing company to retrieve it. The woman who answered was unhelpful and insisted, "we didn't tow your car," even saying, "someone probably stole your car, call the police, BYE BYE BYE," before hanging up on me. I reported the situation to the police, who then called the towing company to check if they had my truck, and it turned out they did.
I called them when the office was open to find out the cost to retrieve my car, so I headed over around 8:30 thinking someone would be inside since the door was propped open. As I walked in, an older woman approached and rudely shouted, "You're in my way, I can't get through." I stepped aside for her, but as I followed her in, she passive-aggressively remarked, "How do you expect me to help you if I can't get through?" It was almost 9, and they were supposed to be open at 8 plus the door was open so how would anyone assume she was the one that was going to be assisting at the front desk. She took her time assisting me, and when I tried to pay in cash, she claimed they didn't have change. Since they charge extra for credit card payments, I figured they should have some cash on hand, but they didn't. At that point, I just wanted my car back, so I let them keep the six bucks.
When I retrieved my car, I found my handicap placard tossed on the floor instead of hanging from the mirror, the middle storage compartment was rummaged through and left open, and one of my prescription bottles that was in there was lying on the ground with the sticker torn off of it.
While I accept responsibility for parking on the street and do not harbor anger over my car being towed, I found the behavior of the staff to be consistently rude and unprofessional. They not only misled me about the status of my vehicle but also abruptly ended the call, making the entire experience and their poor customer service truly astonishing.
