Called several times, left messages and I never received a call back for service and could never get a hold of anyone

Scheduled an appointment and they never showed up or called!! Called several times and only got voice mail and left several messages! Poor customer service and would not recommend read more

Expert service!! I was locked out of my house and called for help. The tech was at my house in minutes and had the door open in just a few more.. Very speedy and even gave me several tips on how to keep from locking myself out again! Thank you! read more

Big Valley Lock and Key - Keys & Locksmiths Near Me - Stockton, California

My review is a bit late as we used them when we first moved and I had misplaced the receipt with the company name on it. However I still wanted to leave them a review. We moved into our new place on a holiday weekend and didn't think to have the locks changed until the day we actually moved. Called them and they were out the very same day to change all the locks. The guy that came out was very nice and they were the most reasonable for prices a holiday weekend at the last minute. We have since referred them to other people. read more

I was very pleased with the service. It took a couple days for the man to call me back but I was willing to wait than to give my business to the rude staff at Charlie's day and night. When he called me back he was as nice as his voicemail sounded, and was a little cheaper than Charlie's too. I would definitely recommend him ! read more

I was leaving to pick up the kid. You know that fraction of a second when you pull the door to close it and you ask yourself "did I grab the keys?"....yep that one! It happened to me and the answer was "ahhh no." Lucky for me I had my cell phone. I yelped locksmiths in Stockton and Big Valley had a couple of good reviews. I called and spoke with Brian. He gave me a very reasonable quote and an e.t.a. He was punctual, polite, and professional. I was so pleased to have run into him. I am equally as grateful for you yelpers who led me to him!!! Keep on Yelpin' I say. I will never use another locksmith and saved BIG VALLEY in my contact. read more

I would not recommend this company if you need reliable and prompt service. They did a large job for me in Stockton and when they left saying the job was complete there were major issues with most of the locks they installed. Not only were there major problems with locks jamming or sticking and falling out, they never returned my calls to come and take care of the repairs that needed to be done to the locks. I have tried to call, text and email Brian with no response for weeks. I give them 0 stars. read more

Very reliable and trust worthy. I have been dealing with Brian for years. It is hard to find someone that you can trust now of days.

Brian is First Class I called left message. He returned call telling me he could do the job later on in the afternoon. He called and let me know he was on his way. He got there and did the job. I would highly recommend Brian for your locksmith needs. If and when I need a locksmith he will be my first call. Thanks again A+ read more

Great service, and reasonable, He was prompt, came right out did not try to nickel and dime me. He knew just what he was doing. The stars speak for them self I'm very serious about these reviews because we need to know. read more

Just received excellent service from this company, and will highly recommend them to anyone who needs a locksmith. The lock on our front door was no longer working and Travis quickly came out to fix it. Prices were very reasonable, only cost a $100 to get our door in working order again. Called another local company and they wanted $125 just to come out to our house, and said that would maybe cover the cost of fixing it. If you need a locksmith, call these guys! read more

These guys saved my life. I was stranded in a parking lot with a broken key. Called another company and was quoted an "after hours" price of over $300 and over two hours to do the job. A quick call to this guy , though, and within thirty minutes he was there and done--at less than a third of what the other guys posted. Super polite, killer service and above and beyond treatment. I will not use another locksmith in Stockton ever again. read more

I have a 100 year old house with locks discontinued for half century. I asked Brian to come over to change all my keys and I asked him if he could work on a broken mortise lock on my front door. Brian spent half a day at my place trying and trying again fighting with this old mortise lock with no luck. It was last Friday and he told me to give him the weekend and see what he could do. The next Monday morning first time Brian showed up with the perfect matching lock replacement which works like new. Brian is the man of his word and he definitely loves what he is doing which is always the hallmark of great working people besides to be a very kind man. Thank you Brian for your patience and your skills. If you need anything about locks and keys, he is your guy! read more

I will add to the 5 star rating. Was having problems with front door lock handle, made a call was given a quote and time for arrival. He arrived right on time did good work stayed to the quote no surprises. Would use them again and will recommend them to friends. read more

Had great service from Travis today. Lost my car key. Travis got me going again . A total professional

My transponder to my key goes out, give this guy a call and gave me a flat rate. Came as quick as I can, professional van, and he got right to business, he gave me option, he gave me solutions and he gave me awesome service, he made my day when he fixed it. Fast, professional, got right to the problem and boom. Years of experience. Thank you. read more

I was looking for a locksmith to be present for an eviction. This company was great, on time and reasonably priced. If I ever need a locksmith in Stockton again I will be sure to use them. read more

I needed a house rekeyed and some locks replaced and these guys were fantastic! They were on time and very polite.

These guys are great. Had them come unlock me quite a few times, they take late calls and a very quick and know what there doing. Recommend them to anyone whos locked out. read more

Have had Travis come to my house twice (once because I was the new owner of the home and twice because my keys got stolen) and he does flawless work. This company is prompt, professional, and is always friendly. Will continue to use this company! read more

Thes guys are awesome! Timely, professional, and friendly service. They know what there doing! Highly recommend.

This site offers $45 Lock Outs I found them on Yelp, gave my friend their contact info, when he contacted them they wanted $150 and said that the $45 offer has not been good for a while. Maybe they should update their Yelp Page!!! read more

Brian came to the house within 10 minutes of calling and only took a minute to unlock the bedroom door that had dogs locked inside. He was very friendly and very professional. Thank God for Brian! :) read more

Honest guy, good, fast work at fair price. Showed up less than a hour after talking to him. Give him a call!

Yes, as good as it gets! Excellent, knowledgeable, friendly and reasonably priced!

Great communication, very quick to respond, fair prices, friendly, professional. Cash only. THANKS! All the best.

wow amazing customer service and very affordable! Travis came to me when i lost my keys and knew exactly what he was doing while Charlies day & night wanted to charge me $150 more and have me tow my car to their store... will definetly recommend big valley to friends and family read more

I am extremely pleased with my recent experience with Big Valley Lock and Key. I needed to have locks on 3 outside doors changed. Brian quoted a very inexpensive price--note--they only take cash, and Travis was able to change the locks with no problem. They are much cheaper than other lock & key businesses I phoned, and are very professional in their dealings. read more

These guys are GREAT! They have the lowest rate I've found in Stockton. The guy who unlocked my car arrived quickly--so quickly that I wasn't back yet from the ATM with the money! He kindly offered to wait by my car until I got back! Nice, friendly, professional, fast. HIGHLY recommend. read more

We received excellent service last night. Our daughter had house keys mailed to her and when she opened the mailbox, they envelope was there and torn open but the keys were missing. Not knowing what had happened to them, we started calling different locksmiths but none were able to come out last night. When we called Big Valley Lock and Key, the gentleman who answered was very helpful and was able to send out a serviceman within an hour who was very professional and was able to re-key the house within the hour. We were very pleased and recommend them to anyone who needs a locksmith. read more

These guys were great! got here in the time they promised and they got my door open in no time! Great service and skills, would recommend!!

We had our keys stolen and needed to re key everything in our house. They were fast and courteous and very knowledgeable. The only problem was they didn't tell us they only accept cash...no check, business check or any kind of card. They finished the work and told us it had to be cash, it was almost 5:00 and not enough time to get to the bank. We asked if we could pay first thing in the morning (I mean the know where we live) and he said he couldn't leave without payment... so how do you deal with this? I had to go down the street and borrow from someone..embarrassing...they should let you know when they set the appointment. So they get 3 stars but it easily could have been 5 read more