I had an amazing experience at the Verizon store thanks to Tsunami -- he provided absolutely outstanding customer service! I went in needing help to get a new iPhone, and Tsunami made the whole process smooth, stress-free, and even enjoyable. He was incredibly knowledgeable, patient, and took the time to explain everything clearly -- from the different models and trade-in options to the plan details and setup. He answered all my questions without rushing me and really went above and beyond to make sure I got exactly what I wanted. read more

Called Verizon service via phone, they couldn't fix, told me to go into store. Employee was rude, basically said there is nothing he could do, rather than be cordial and help mitigate my issues and point me in the right direction, he was dismissive. I will never step into this location again, for personal or professional reasons. read more

Verizon - I made an appointment via website for device set up, I was told they don't do appointments and refused to help at all. - Mobile Phones Near Me - Rancho Cordova, California

If I could give more than 5 stars, I would! I want to give a huge shout-out to Erica Oberle, the General Manager at the Verizon Wireless store on Olson Drive. She is absolutely amazing! From the moment we walked in, Erica made us feel completely at ease. She has this calm, confident presence and truly listens to what you need. Her communication is stellar, she's kind, compassionate, and genuinely cares about helping her customers--not just making a sale. Erica helped us save money, walked us through every option with patience and clarity, and made sure we felt comfortable with each decision. You can tell she takes pride in what she does and leads her team by example. Honestly, Erica is the reason we've stayed with Verizon all these years. She makes every visit smooth, stress-free, and even enjoyable (which is saying a lot when you're dealing with phone plans!). Verizon, I really hope you're taking care of her--because she's a gem. People like Erica are the reason customers come back again and again. We love Erica! read more

The employees and the managers all directly lied to me in my face multiple times. Full time scam artists. They do not disclose critical information regarding government, citi, state, and other fees associated with getting a business line with them at the point of contact. And then when you try to confront them about it they direct you to the "billing" department. Absolutely disgusted and appalled with my experience with them. I've talked to 3 separate employees and a manager. All of them directly lied to my face and guaranteed a certain monthly payment for 3 lines and an wifi motem, but when the bills came, it was nearly double what they promised. Nearly double. read more

This is the Verizon store that I will recommend to all of my friends and family They are very welcoming and wonderful individuals. The supervisor Erica and the representative Alondra and Drake are the best sales representatives. The best customer service you can ever have. I highly recommend this location to everyone. I will continue going to this same location and sending all of my friends and family members to this location because they have the best knowledge! read more

The employee at this store would not help me. I am not sure if he was being lazy, or just didn't know how to do his job. Either way, I left the store without spending any money. I went to a different Verizon store, and they were able to help me there. read more

They got our new phones and lines set up great, but the reason for the 1 star is because they did not disclose costs and charges to all the accessories they told us were "included." I had to go back to the store and ask for the receipt for our total amount because they did not even provide us with that. We ended up paying almost $300 for accessories that were apparently NOT INCLUDED with our phones... and we did not even need them!!! Wasted our money. Do not let them put any screen protectors or cases on your phone without telling you how much it costs!!! read more

very bad customer service, I visited twice and twice I came across an employee, Carlos, who knows nothing and does what he wants, I asked he to order a phone, 15+, he said that it would be $28 per month, although the price is on the Verizon official website 12$ a month, he replied that he had not heard of such a price, in the end he ordered it and said that I would receive an SMS on my phone in 2-3 days, on the 4th day there was no SMS and I decided to go find out where my phone was, I I arrived and again I got Carlos, he recognized me and asked that I had probably come for my 15+, I said yes, after that he brought out 15 pro and said that here is my phone number, I replied that I ordered 15+, he said that we we can do a cancellation but it will cost $50 I don't understand why I should pay for the stupidity of an employee who doesn't want to work, I could have been softer in my words and yes, you might think it doesn't happen to anyone, everyone makes mistakes, I agree, but after that I asked Carlos to order me 15 again +, he registered on his tablet and showed me that he was ordering 15 iPhones, not 15+, but just 15, I replied that this is not 15+, to which he replied that there is no promotion for 15+ now, what?!! It's on the official website, but he tells me that it's not... how is this possible?! I went there 2 times, wasted 4 hours of my time and all I could do was get a fee of $50 but no phone number If I could I would give -5 stars for service read more

Everyone was so helpful and Leo C helped me and my son. He explained everything clearly and was friendly.

service sucked and everyone stood around not helping! bafoons collecting a paycheck! they then sent me on a wild goose chase, knowing that all verizon stores can't unlock a phone. only customer service can, so they lied and sent on a long haul into sacramento! losers, and will never use verizon again! read more

I love Verizon, but this location is not a corporate facility. You will be charged $39.99 for someone to move your info/apps to a new phone. The corporate locations do not charge. Be ready for a shell game of hidden charges. Get a printed receipt and take notes. Otherwise you might get swindled. read more

There is no respect for the customer. When one employee serves a customer, other employees speak and laugh very loudly!

I have been paying cash payments for a family members bill at this location. Alondra said only authorized people on the account can make payments ,even when I have the paper bill in hand and security code .She said Verizon will not take a payment in store next time if I'm not an authorized user.The manager had no problem taking a payment last month. read more

Great location! I was quickly greeted and helped by Ashlee , and she proceeded to make my visit so easy and seamless. She got me in and out with what I wanted, utilized her knowledge and skills for efficient work, and provided great customer service . She went even further with reaching out to my mom for help upgrading her phone. Highly recommend Ashlee and location. read more

Great service. Service reps change, but their attitude and ability to solve whatever issue I have has always been top notch. Other carriers may offer better prices, but their service and professionalism has always been lacking. read more

I got to start by saying because of Ashlee I am giving this store a 5 star! She was the most amazing person not once but twice in the past year I have visited. She is great to talk to she is knowledgeable about her stuff and because of her I would come back and recommend people to go and see her. She knows how to value customer service and the company as well. She is a perfect 10 in my books. Thanks for having an amazing employee that serves a purpose. read more

The Verizon guy told me I would get WiFi with a business account and I would be on an unlimited plan $60 a month. next thing you know I'm being charged for the WiFi equipment with a $300 phone bill. I tried bringing the equipment back and they want me to buy the wifi router. I'm switching to Xfinity... read more

Great customer service. Haley and Ashlee were awesome Went above and beyond to help me read more

So grateful for Tina who provided generously supported my family and I throughout the complicated process of merging y to a new family plan. Her knowledge, professionalism, and patience were outstanding as she guided us through the transition from different providers and different phones. She ensured we received good rates and explained each step clearly. Our experience was seamless, thanks to her proactive problem-solving and coordination. Tina deserves a promotion for her remarkable service! Thank you, Tina, for making the process smooth and positive! We appreciate you! read more

Came here to shop for a phone to possibly replace my phone when my contract expires. The staff was very knowledgeable and friendly. I was up front that I wasn't buying a phone right away, but the manager was still patient and accomodating. I chatted with him about the new Note 10 that's due to come out later this year. The store was neat and clean. Will definitely come back if I'm looking to switch to Verizon read more

Spent hella time in this store but it was a great experience, laughed a lot! Y'all need to come through and see my Boi Mike! He's to dopest thing since sliced bread! read more

Verizon - Mobile Phones Near Me - Rancho Cordova, California

This store is hit or miss. Unfortunate for me, too many misses. The staff turnover is outrageous. Never seen the same people twice working there. The first miss was a guy who over-sold me a phone and accessories. My receipt was almost non existent and I was unable to return anything. Verizon was unable to track the sale. That guy had to know what he was doing ... higher commission. Other times,in desperation, I go in and I am helped, sometimes friendly most times it seems I am in their way of doing WHAT? Their job? Today as soon as I was approached by a store employee I knew it wouldn't go well. He looked at me with utter disdain, walked very slowly to the front of the store and was irritated with me when I was trying to explain what was going on with my phone. (I say get a job that doesn't piss you off when you have to perform it for an aging white woman). Other Verizon sites have very helpful respectful staff. Avoid this location. read more

Given the 5 for the services to Donia. She was very helpful to pick my new phone and accessories.

The staff at the Olson location are incredibly rude. It's unclear who is even a worker or customer when you walk in as no one is wearing a uniform or greets customers walking in. The other customers were more helpful than the staff here. read more

Beware of the scams at this store .. there are multiple. Not sure if all sales reps there are dishonest or just some but I was lied to on multiple levels. There is an activation fee with the store and an additional Verizon activation fee of $35 per device .. was told there are no other fees with Verizon. Luckily Verizon credited me for 2 out of 4 fees. If you purchase screen / glass protectors there you'll pay way more and make sure you do not let them install them. I was charged and given the boxes for them and they were "installed" in the back of the store out of customer view. My iPhone 15 pro max was scratched day 1 after placing it in my purse. I finally went to replace the glass Protector and there isn't one!! The scratch is in front of my camera lens .. $100 Deductible to have new screen put on! I was also charged for free devices and had to call for months to get the promotions added and credits adjusted and it's almost fixed now .. with the help of Verizon who credited me when the store did not! I am still being charged for a free watch when I had to pay mine off to move to att .. when I opted for the free watch but I am being charged for it! After trading in a nearly new Apple Watch that I had to pay off. ONLY go to corporate owned Verizon locations .. this is a 3rd party site. Shameful! read more

I'm not sure what happened to excellent customer service but it didn't land at this Verizon authorized store. The lack of information, assistance was just frustrating. I ended up walking out. The worst part is I'm not even a customer, I wanted to become a Verizon customer. I own several businesses and before I switch all those businesses cross country I wanted to try it out on a personal level to see what the experience was going to be like for my people if they needed help or they new people who wanted to switch. It's truly an unfriendly unhappy environment Not just at the store but on the phone speaking with two sales representatives. AT&T has shitty coverage but great customer service. I guess you can't have both? read more

I came into the store and had the opportunity to speak to Thomas. He helped me get new phones for the whole family and upgraded our plans! I had an excellent experience working with him! Thank you Thomas! read more

Bad service here. Walked in looking to browse in for another phone. There were several store associates that saw me and just looked away. Not a single greeting. I was waiting in the corner waiting to be helped, until I decided to go elsewhere. read more

So the customer service my family received from Torry Valdez, was fast, efficient, affordable, and most of all customer friendly. I was so happy with his customer service, I came back the next day with my husband and upgraded his phone too. If your looking for great customer service with out any sales pressure come see TORRY Valdez. You won't be disappointed. read more

My phone died and Torry came to the rescue. He worked very diligently for me the better part of a day getting me a new phone and transferring everything over from the old one. Thank you very much Torry for your excellent service! I really appreciate your kind and helpful attitude. read more

The personal how work there are so rude, they never talk well with customers, it is close to my house that's why I went there. I have never go again to this store and advise you guys to not use this store. read more

To be clear: this review is for the Victra/Verizon store at 10857 Olson Dr., Rancho Cordova. To begin with - the location is not good. I felt 'at risk' just being there. The shop was boarded up. A hand painted 'We're Open' sign was nailed to the boards. A person in front of the shop loitered about eyeing us as we walked in. My son went back out to find him walking around the car with a backpack & ushered him off. I had done my research and knew which phone and 'pre-paid' (no contract) plan I wanted. I had called the day before to confirm that they had the phone in stock. When I walked through the door, the energy was 'off'; uneasy. The employees were polite enough, but it just felt like they were 'on-edge'. Anyway - I was offered a stool and told the salesman what I wanted. He immediately started to upsell me on a phone 5x the cost and that I would save $700 by buying the phone. I kept saying that I didn't want that phone; but he didn't seem to hear me. Then he said, 'but with the $250 promotional' .. and I interrupted. Your website says the promo is $300. He asked me to show him where it says that. I told him to check it on his phone. Then he decided that he could give me the $300 offer. That's when the plans became an issue. I told him 3x that I wanted the no contract Unlimited Talk/Text Plus pre-paid plan. He kept trying to change up the words for a contract by asking me 'how long do you plan on having the plan?" The pre-paid plans are only for people that don't intend to have the plan for a couple of months and I should get a 'post paid plan'. WTH is a POST-paid plan? After arguing with him to let me buy what I came in for - I gave up. Bait and switch tactics at their worst. I felt that there would soon be a 'warranty' plan confrontation - and my patience was failing. He would not let me buy what I wanted, so I walked out. That's when the man out front asked us if we had any 'weed' (I'm 70+) As I fumbled to get into my car, a woman quickly swerved in behind me, pushed out a little girl who ran up to me as I was getting into my car and tried to get me to buy something from her 'tray' of junk. As soon as I got into my car, I locked the doors and drove to the Boost Mobile store just 1 mile away. No issues there. Nice helpful staff; had the phone, offered me a bottled water, activated the phone and the plan for me and off I went. I didn't take pics at the Victra/Verizon shop because I just wanted to get away from there as fast as possible. read more

Beware of this location. Haley provided us an "accessories bundle" that was "packaged" as only costing $20. My wife specifically asked how much our total would be without the phone case. Haley responded back with $20. Because I realized my wife specifically referenced just the phone case, I followed up by asking how much the difference would be minus ALL of the accessories. Haley again said $20, because the "coupon" is set up that way. Customer pays for the case ($20) and the other accessories are free. "If you return the case, you will only be reimbursed $20 because the other items are free." Haley insisted that she put the accessories on the phone immediately. Still, none of this was sitting right with me so I specifically asked for an itemized receipt. She handed what appeared to be a receipt. When I got home and reviewed the receipt, there were no prices displayed and most importantly, no amount of sales tax collected. I hope this AUTHORIZED DEALER and VERIZON knows that in the state of California, if a tax paying retailer collects taxes on an item, the customer is to be provided a receipt for purchase price and ALL taxes collected. Haley conveniently left this information out of the "receipt." Please look up regulation 1686 of the California Department of Tax and Fee Administration's article 17 with your legal department. You will realize that Haley was in violation of this. I immediately called the store location and the gentleman who answered said, "our printer has been acting up." And to "come in tomorrow." Now I am no expert in the field of commercial printers, but I own many. When they "act up," they usually don't conveniently leave out specific pieces of information. Because of this guys response, I am led to believe that this scam is not limited to Haley alone. That this is the culture of this entire store. I just got off of the phone with Haley and she told me to call back on Wednesday to speak with the store manager, "Tevis." I will update my review after speaking with this person to confirm if this is a store culture or just a few individuals that should not be representing a brand such as Victra or Verizon. Their dishonesty and negligence can become very costly to companies of this caliber. Long story short, Haley charged us nearly $200 for these accessories. I tried to return these items, but since Haley so graciously OPENED and placed these items on the phone, they could not provide a full refund. Again, I will update this review once I speak with Tevis to determine if they are honest and have the capability of doing the right thing. Until then, I would stay away from this location. Definitely don't send your kids or older parents to this location as I can't confidently say everyone at this location is honest. read more

Kudos to the staff working at this location!! Extremely efficient, very knowledgeable and when I was in they were left short staff with one representative. He multi tasked professionally, expeditiously and kept his store safe from possible loss very calmly unnoticed!! Great job. read more

We went to this store to change our providers to Verizon. While we were shopping we were told about the promotions. Including a $200.00 prepaid visa per line for porting our numbers over from the previous carrier. With four lines, this promotion alone came to $800.00. We decided to sign up. After signing the sales contract I was unable to find the information on the prepaid visa card in the sales contract. I returned to the store and I was then told by another employee that the prepaid visa offer had ended four days earlier. I think we can all agree that $800.00 is a substantial amount of money, so naturally I wanted to discuss this with the store manager. Over the next week I made several attempts to contact the Manager Jonathan Salvini. I stopped by the store seven times, and each time I was told I just missed him. I called and left several messages and sent emails to both him and the District Manager. I never once heard back from them. In the end I was able to talk with the customer service at Victra, Verizon's authorized retailer who runs this branch, I was given a $200.00 credit. A far cry from the $800.00 I was promised, but at this point I felt that this was the best outcome I was going to get. In the future I won't use this location. I don't think the salesperson intentionally lied, I think it was a mistake. However I find it ridiculous that the manager won't return calls or emails. If you are in the market for new phone I encourage you to find another branch to conduct your business, because if there is an issue you will be ignored. Update: I was promised a $200.00 credit, it never happened. I am done with these liars and thieves, if you want Verizon go online. read more

After 10 years with sprint I decided I'm out, I'm going to Verizon. 2 gentlemen named Brandon and Adam helped and informed me very well on how to get an account which one to set me up with. They were also very patient and helped me with all the perks to Verizon. After a few hours I'm enjoying Verizon got free Apple Music and loving it so far. Good job guys read more

I had a great experience and Tavis & Haley took care of my needs and got me set up with a business account.

I can't say enough about how helpful, knowledgeable and downright fun these guys are. I had very specific needs and Aurelio the sales rep and Erick the store manager listened and came up with an answer that is perfect for me. I had been a long time Apple guy and they could have just said "here" and sent me on my way. Instead they pointed me toward an Android operating system. I LOVE this phone. It is perfect for ALL my work and personal needs. Thank you again...I probably should be working,but I'm playing with my phone:) read more

Verizon - My new Galaxy 7 Edge Thank you Erik and Aurelio! - Mobile Phones Near Me - Rancho Cordova, California

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Have been to this location several times. The area is not great but the staff is excellent. Lamar Brewer was very patient and helpful with my wife as she bought a new work phone and traded in her old phone. He walked us through the process smoothly and answered all of our questions while finding the most cost effective plan for us. I felt no pressure to make any purchases during our time together but he successfully sold me an upgrade as well. 5G is coming, better switch now while they are offering the good deals. Thank you for your patience and professionalism, Lamar. I will shop here again thanks to your superior customer service skills and desire to help. Thank you for you kindness. read more

I went in Saturday morning to get a new phone after I accidentally ran mine over that morning, Ashlee was awesome in assisting me and my boyfriend. We both got new phones and upgraded our watches for an even cheaper bill each month! Highly recommend going to this location and asking for her, she was great! :) read more