We actually went in just looking for a replacement "pop-socket " and were greeted by Christian -…read morethe Manager. They didn't carry the exact item we wanted and Christian proceeded to tell us about upgrading options for our phones and internet. I was about to shut him down since I have been subjected to the hard sales pitch in the past from other similar enterprises, but something about Christian's attitude kept us interested He gave us options for upgrading our phones, which we weren't interested in, but then he started explaining to us some Internet options since we are currently with a competitor and he had mentioned he could do much better than their pricing. I must say that Christian was great to deal with. He wasn't pushy or overbearing he was not into the hard sell. He clearly was looking for ways to help us reduce our cost for service services. We listened to what he said, and agreed to a trial run, which he said would be at no charge, which I found extremely interesting. He then gave us his personal cell number and said if we had any issues or questions he would be glad to help. Christian made this a personal experience rather than a corporate shoving it down your throat experience. If everything works out as he explained it would Verizon would get a new customer for Internet and if it doesn't work out as he said, he mentioned that he could easily reverse anything that had been set up without us receiving any bills for it. So far we highly recommend Christian and this particular branch of Verizon. Hopefully everything he discussed will prove to be accurate but at least for now we are quite happy with his presentation.

Phone call was handled by the manager expertly, professional, and enthusiastic with my questions…read more Christian gets a 10.

I have been using my wife's old tablet a lot lately. Recently, the screen broke (it first made…read moreweird images, then got all pixelated, then finally the tablet wouldn't turn on). We brought it to the mall to see what could be done, and the Best Buy next door pointed us here. The two guys were friendly and suggested that the screen might need to be replaced. They quoted me a price, which seemed high compared to the cost of a new tablet, but there was stuff on this one that I needed so I agreed. I conditioned my approval on the basis that if the new screen wouldn't fix it I didn't want to pay for anything. A couple of days later and they called to say it was fixed. I picked up and brought it home and discovered that most of the screen worked fine but the bottom inch didn't. I talked to them on the phone and they offered to order a new screen. It arrived in a couple of days and they made the switch. The process is somewhat convenient though I wish they had hours later than 7PM during the week. I am pretty busy on the weekends so getting here to drop it off (then pick it up, then drop it off again, then pick it up again) spread the process out a lot longer then I would have liked. They weren't cheap ($160) but they did quote me up front and they were quick and polite.

I can't image why this store doesn't have a better rating. They did an awesome job for me in…read morerepairing my iPhone. I had ATT's warranty company replace the battery in my iPhone 11 and they ended up messing up the screen. Instead of dealing with that hassle a 2nd time, I went next door from the ATT store to FixTeam to see what they could do. Within 20 minutes, Simon and Joe had me walking out of the store with a perfectly functioning phone. They did a bang up job!

It will sound random. But we were literally passing through Albany on our way North, and on a…read moreFriday morning, we needed to buy a used iPhone to replace the one I was using. A quick search yielded these guys who were along our route, and we made the quick stop. And were the first ones there when the doors opened that morning. Don't let the location or look of the shop fool you, these guys were extremely helpful and knowledgeable. They had a pretty good product selection - I got my used iPhone 7 at a good price (it looked almost brand new). And the counter guy even helped me switch SIM cards, and made sure everything was working to my satisfaction. We were in and out in 20 minutes, and continued along our drive without missing a beat. Sadly, we don't live nearby or I would be a more frequent customer. If you live in the area, then this should be on your list of handy resources for your cell and tablet needs. Keep up the good work guys.

You hate to pile on a business that's already gone out of business but these people really screwed…read moreme. Not long before closing up shop sometime in March 2019, I had my iPhone battery replaced. It was $79.99. Within a month, something in my phone starts rattling around. A short time after that the phone had issues accepting the power to the form the lightening cable. I called Phone Wizard who I discovered had gone belly-up. So I took it elsewhere. These folks opened up my phone and told me the following: "Your battery is is barely connected by a tiny power cord to the rest of the phone. That's what rattling around. Also, whoever put the battery in gave you a used battery that was literally glued in place." Totally unacceptable. I had to pay $60 for another (new) battery because the good folks at Phone Wizard seemingly had at best had no clue what they were doing, or at worst willfully screwed me over. Shame on these people and their business practices.

I love this store. It's smaller than most of the other stores in the area, so sometimes they might…read morenot have the full range of what Sprint offers, but since you can reserve phones online for pickup and purchase in store, it's not a problem. The staff is knowledgeable and familiar with the products and services, and very pleasant to work with. During slow times, they might only have a single employee working, which can lead to fairly long lines, but even with 4-6 people waiting, the wait is still shorter than at some of the larger stores in the area. They do not have a repair facility on site, so if your phone needs repair rather than a complete replacement, you'll be sent somewhere else unless it's something particularly simple. That said, they can determine when a phone should simply be replaced, so if you're pretty sure it's not repairable, they'll be happy to help out. They have a limited number of accessories, but they stock for the most popular and newest phones. What I like best about t his Sprint store is that everyone tends to be really friendly. The staff, certainly, and I expect that, but also the customers. I think that the efficiency of the store lends itself to a more positive experience, even for people who might have to wait for a little while. Shared conversations and jokes help to make the time pass quickly.

I got my phone screen replaced with 518 screen repair today (8/30/24) Orlando came right to my…read morehouse and did it in the parking lot, He was very professional and pleasant. My appointment was for 6 pm and he showed up right on time. Orlando told me it would take about 15 minutes and within 15 minutes I had my phone back in my hands. 518 screen repair,and Orlando will always be my go to going forward. His prices are very reasonable, his customer service is a 1,000 out of 100. I had my phone screen replaced before ( and the results are not the same I promise you) Orlando and 518 screen repair is the new go to for me with repairs. Orlando thank you so much for repairing my phone I am so grateful that when I googled iphone screen repair you popped up. Keep up the great customer service and fast repairs. you are awesome. Thanks again. Anthony.

Great service at a fair price, would use him again for screen repair if I ever needed it.read more

Rates just keep going up. They clearly want to force old time customers, who were getting fairly…read moredecent rates and discounts, into higher cost plans by reducing discounts. If our current phones weren't locked into Verizon we would be looking into a different carrier.

Avoid this location. The employee we spoke with was insulting and incredibly condescending…read more We were there to upgrade my husband's iPhone 11 to the new iPhone 15. I had a trade-in quote of $830 for the phone through the Verizon Wireless website. Without looking at the phone, the employee we spoke with said he'd give us $400. I told him about the quote on his company's website, and said, "Perhaps it's a different deal online than in the store. I know that has happened before." I showed him the webpage and the quote for the phone. He took the phone out of my hands and said, "You have to read the fine print. You'll only get $400." My husband is an attorney. We're aware of "fine print," and read through it before entering the storefront. To qualify for the trade-in, we knew we'd have to get the next tier plan on his phone at $10 a month & the phone we were looking at would be free. I took our phone back & asked him to read aloud the amount quoted in the fine print. After he did, I told him we'd be taking our business elsewhere. We've been loyal Verizon customers for more than 20 years, probably longer than that employee has been alive. I'm still upset by his condescending tone.

Looking for a hard to find case for my wife, a Galaxy A15 and they had two... of course I grabbed…read morethe wrong color (-:" No problem, even exchange, no issue. Helpful staff and good prices.

The customer service was awesome and very fast! Presentation of the work was the best i ever seen!…read moreQuality of the screen and pricing were the best in all comparison! Thanks

I made this guy his website and he never paid me. I'd suggest you go anywhere else but to this guy…read more He buys cheap Chinese phone screens that rarely work more than a couple of days.

There is a current living social deal and it says to bring the phone app or a paper copy when…read moreredeeming. WELL, the business cannot scan the phone app, in turn you are asked to return when you have a paper copy.

I had a 9th gen iPad where the screen protector cracked, and after installing two of them, I never…read morewanted to do it again. I had booked an appointment at the Apple Store, but when I entered the mall, at the lower level food court entrance, I spotted The Repair. They are well stocked, very polite, reasonably priced, and do a great job. They're now my go-to store for mobile repairs.

This is definitely the most comprehensive makerspace I've ever been to!…read more There's been some recent staff changes, and things seem to be in a bit of flux, but the space is amazing, and I personally would love to become more active here when I am in the 518. I'd like to see some new equipment, and have some of the existing equipment repaired or replaced. But, there's really good bones, here. Having opted for a family membership with my partner, we've brought my spawn here several times. The kids space is pretty well set up. It would be nice if it were staffed a little more. I'd actually say that's one of the things the space lacks, is clear staffing. Everyone I've met so far has been friendly, and helpful. Very nice. The location is really central. Parking is the only real pain, weekends are pretty convenient. Lots of nearby food and beverage. Nibble moved in right next door. It's a great space.

Such an interesting and beautiful space. Went for an event and was able to explore all of the…read moreinteresting things going on, from 3d printing to video game making to all sorts of clever crafting. I would love to see more event happen here. DJs, themes, random parties. I know it would tend to serve a niche audience full of tech geeks and hipsters, but bring it on!