The customer service here is great!! The atmosphere is very welcoming and as soon as I walked in…read morethe door I get welcomed and taken care of

Update: Priority customer service requested all my information and in return they have yet to…read morerespond to me in many months. Why the pretense? This store and their management/owners are scammers. Beware and get everything in writing as they will NOT honor their word.

Nice store inside a strip mall in front of one of the worst Walmarts in the area. When I was…read morelooking for a new phone, the guy was very friendly and helpful. He was very knowledgeable about what I was looking for in mindful of my budget. He didn't try to upsell me to a phone that I clearly did not want. He's stuck well within my budget

Very fast and friendly service. They fixed the screen on my iPad in a few days for a reasonable…read moreprice.

The mall is a bit too crowded for my tastes, mid-Pandemic, but if you do have to be be in here for…read moreany other reason and you need to replace the glass on your phone, Pit Stop Fix is convenient. The prices are comparable to the free-standing phone repair chains, but for the common replacement repairs this place is faster. If he says come back in half an hour, your phone will be ready in 25 minutes. They've also got some really ugly sparkly phone covers if you're into that sort of thing. I don't want to know you if you do.

Great experience from start to finish. Alex was amazing to work with, he made our visit quick and…read morepainless.

Just spent two hours trying to upgrade and add a line. And left with nothing. Salesperson could not…read moregive a reason why he was getting errors couldn't geso I asked to just give me my cracked phone back. And he said good idea and blamed Verizon. While there six customers cane and went and he barely acknowledged them. Buy on line or go down to AT and T store.

I've gotten 2 phones fixed here, they are super friendly. They have many options of cases, I like…read morethe bling ones. Bought a temper glass from them and the worker put it on my phone for free, other places charged me like 5 dollars to put it on my screen.

Terribly misleading website information & even worse customer service.read more

Very happy with a Family business, nice people, half price for an open boxe brand new item . What…read moreelse.. I highly recommend.

From the owner: Discount electronics, video games, and cell phone accessories.read more

I have to commend the staff at Techshowcase at O'Hare. I left my phone chargers at home and was…read moreheading out on a multi-day trip. Gary and Jacob set me up with a great system for my multiple phones. Unfortunately, a week later one of the charger cables came apart. I was at O'Hare today, dropped into the store, and they replaced the cable--no questions asked. I will go back in a heartbeat.

Best spot in Ohare for chargers and headphones. They let you try everything before you buy, which…read moreis cool.

Guy who works there is named Francisco. He's very knowledgeable and will research if he's…read moreunfamiliar with something. He's nice and will explains things to you in a way you'll understand. He also texts and replies back in a reasonable time frame. Will see again for future tech issues.

From the owner: Broken iPhone, Samsung Galaxy, LG or HTC screen? Tablet not…read moreworking or broken LCD? Does your Laptop, Desktop PC, Notebook, iMac or MacBook need repairing, upgrading, installing ... or just a good tune-up ? How about your TV? Working OK? Just call us!... On / Off ... is here to help you ! We FIX IT for YOU !

We had a Sprint device which needed to be unlocked as it was paid off and the user was switching…read morenetworks. We called up T-Mobile support (they bought Sprint) and asked for the device to be unlocked. They claimed that the device was already unlocked. (It wasn't. You received a message to call Sprint to unlock when you inserted a new SIM card). So after the phone support couldn't get this done, they instructed us to go to the physical store in Delavan to get this resolved. I can't recommend this store. First they tried to tell us the device was leased (it wasn't) and then we sat with them waiting in queue for support for 45 minutes. (The same support btw that told us to come to this store) just to tell us that codes would be sent to the phone to unlock it within 48 hours. Of course after 48 hours, it still wasn't unlocked. I tried emailing the rep that "helped" us in store who was named Sareni multiple times with no response. I then emailed the location manager Brianna as well multiple times. No one ever responded or reached out to me. It makes me wonder why they even put their email addresses on their business cards then. So, in short, it seems that their customer service style is to ignore their customers and hope that they will just go away.

From the owner: Visit the T-Mobile store in Delavan and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1823A E Geneva St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.