We had a Sprint device which needed to be unlocked as it was paid off and the user was switching…read morenetworks. We called up T-Mobile support (they bought Sprint) and asked for the device to be unlocked. They claimed that the device was already unlocked. (It wasn't. You received a message to call Sprint to unlock when you inserted a new SIM card). So after the phone support couldn't get this done, they instructed us to go to the physical store in Delavan to get this resolved. I can't recommend this store. First they tried to tell us the device was leased (it wasn't) and then we sat with them waiting in queue for support for 45 minutes. (The same support btw that told us to come to this store) just to tell us that codes would be sent to the phone to unlock it within 48 hours. Of course after 48 hours, it still wasn't unlocked. I tried emailing the rep that "helped" us in store who was named Sareni multiple times with no response. I then emailed the location manager Brianna as well multiple times. No one ever responded or reached out to me. It makes me wonder why they even put their email addresses on their business cards then. So, in short, it seems that their customer service style is to ignore their customers and hope that they will just go away.

From the owner: Visit the T-Mobile store in Delavan and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1823A E Geneva St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Update: Priority customer service requested all my information and in return they have yet to…read morerespond to me in many months. Why the pretense? This store and their management/owners are scammers. Beware and get everything in writing as they will NOT honor their word.

Nice store inside a strip mall in front of one of the worst Walmarts in the area. When I was…read morelooking for a new phone, the guy was very friendly and helpful. He was very knowledgeable about what I was looking for in mindful of my budget. He didn't try to upsell me to a phone that I clearly did not want. He's stuck well within my budget

Sooo... been with Cricket for awhile. Was having major issues yesterday and today trying to login…read moreinto my cricket account. After almost 3 hours on the phone today with Crickets customer support, I decided to hang up on them and just take it to the store. The reasons why they said it was not working was the most ignorant nonsensical crap I ever heard coming from tech support. Anyway... I walk in, and a really nice gentleman directed me to Beth. Yep, Beth is a rockstar! Within minutes she got it working. I told her what the tech support told me too, and she even said that their reasoning made no sense. Well, in the future if there is ever a problem again, I will just go into the store, no more phone tech support. I am super happy with this location. They are all super nice and know what they are doing. It's a rare thing to find good customer service anywhere anymore. Thanks Beth!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Delavan store today.

The customer service here is great!! The atmosphere is very welcoming and as soon as I walked in…read morethe door I get welcomed and taken care of

went in to get a new phone the woman in there did not even acknowledge me another person came in…read morewent to help him right away they use to be a good place wont go back for sure

Purchased new phone and package from s sales person at a booth in Walmart. Went to Spectrum office…read morefor help. I was told you didn't buy phone here, just follow booklet and do the setup yourself. When I said" come on help me ". I was asked to leave. This was by my Florida home in Palm Harbour.I live in Illinois. No Spectrum office near me. Terrible service, never recommend them. I'm sending phone back.

Where to begin... I stopped in the store in Elkhorn around a month ago. I wanted to replace/…read moreupgrade two phones (S21ultra) to the latest model. These are not an inexpensive purchase. I had the misfortune of dealing with the absolute worst customer service representative I've ever had to deal with. The rep, Sarah or Sara, I'm not sure which because she refused to give me her card. As I enquired about my plan and upgrades this representative became more belligerent than I've ever seen. First she said "your plan qualifies for nothing". She seemed really agitated the I had chosen a plan for the cheapest bill. "Why would I ever want to do that?" I asked about the cost of qualifying plans in order that I may upgrade. Because, you know she didn't offer that kind of helpful information. She said what I wanted would give me a bill of $290./ month for two lines. Slightly unrealistic. Why would I want a lower bill. When I asked about just adding the two phones to my current plant, she said it would increase my bill to $180./ month. Not great but at this point I'm stuck. The S21(s), purchased directly from Samsung. So unlocked for any carrier. They replaced S8(s). All with USCell. I enquired about paying off phones early this... peach got down right rude. She told me these were being given to me and that I don't understand how a lease works. Make up your mind silly woman. Are these gifted? Or are they leased? Or am I purchasing them at an increased bill from $108. to 180./ month. So $78./ × 36 months. So $2,808. for two phones. I ordered the two phones from this piece of work. I should have gone to a different location. I left and went to the location in Lake Geneva where after explaining my experience, Colleen, the exact opposite of Sara or Sarah helped out. Colleen rerouted the phones to the LG location. From the most unpleasant experience ever to friendly, pleasant, accommodating. All the things you want and frankly expect from customer service. Colleen your the best. Sara you suck sh!t. Pardon my anger. It took me a month to cool down enough to write this review. Patrick McCrank

Have been in the fold for a number of years and have never been disappointed with a visit to one of…read moreyour agent locations. I am compelled to champion SARAH CROSS in the treatment given to my family in connecting service to my mothers phone. She lives in the Lakeland Health Care Center and presents many unusual challenges. I am awe struck at Sarah's tenacity particularly when she is dealing with unusual cases amid numerous customers requests. You are indeed fortunate to have a person of this high calibre as part of your overall team. I Do hope she is appreciated. Joseph P. Rezek

Dropped my phone off for a screen replacement. Was told to pick it up in 2 hours. When my phone…read morewas finally repaired 4 hours later I demanded a discount for the delay. The owner told me he would keep my phone or maybe even re-install the cracked screen if I didn't pay in full. So I paid him to get my phone back. He then banned me from his store for life after I informed him of the unflattering review that would be published. I, obviously, will not be going back (ever).

Edit to my one star review. First thing this morning the owner of this location called me and…read moreoffered to install the battery at my home. He was pleasant and upset with the employee. I will be going back for my future needs. Customer service here is horrible! Feels like you're bothering the staff here. Spent $290 on a battery and they would not install it or carry it to my car Reason for not installing. There was no video available????? I will never return to this location!!!