he was great! they did a great job in fixing my headphones. super fast service at fair priceread more

They do a great job with being efficient but they recently replaced my screen this past march and…read morenow my touch sensitivity will shut off and I have to constantly turn my phone on and off to reconnect my screens ability to function. So they are fast but might be too fast and miss some details with reconnecting a new screen to you phone. I have gone other times and it has been great! It was $125 for new iPhoneXR screen so it is definitely on the pricey side. Sad that this last time has made my phone more difficult to use. A refund or re-repair would be lovely but I have lost that receipt since because I am used to trusting their services.

went in to get a new phone the woman in there did not even acknowledge me another person came in…read morewent to help him right away they use to be a good place wont go back for sure

Purchased new phone and package from s sales person at a booth in Walmart. Went to Spectrum office…read morefor help. I was told you didn't buy phone here, just follow booklet and do the setup yourself. When I said" come on help me ". I was asked to leave. This was by my Florida home in Palm Harbour.I live in Illinois. No Spectrum office near me. Terrible service, never recommend them. I'm sending phone back.

Just spent two hours trying to upgrade and add a line. And left with nothing. Salesperson could not…read moregive a reason why he was getting errors couldn't geso I asked to just give me my cracked phone back. And he said good idea and blamed Verizon. While there six customers cane and went and he barely acknowledged them. Buy on line or go down to AT and T store.

Just left this store in Delavan WI. Both husband and I were looking to upgrade phones. Woman named…read moreCassie sat down and began to look into what offers or options were available. The gentleman also working had a much friendlier personality and we should have continued with him. Cassie suggested a phone for the upgrade. I asked to see the phone and she reluctantly walked us over. She said we could not hold the phone as it was locked. The other worker kindly brought over the keys and unlocked the 2 phones we were considering. While holding the phone it was connected to a cable that was fed into the device the phone sat in while locked. I attempted to put the phone back on the holder and pulled a bit on the cable thinking it would retract in. Cassie basically yelled at me for pulling on the phone. We are 50+ yr olds who do not need to be yelled at for the way we were looking at phones. There were no other customers in the store at the time. We grabbed our phones and cases and left. We will still consider new phones but definitely not from this sales person!!!

We had a Sprint device which needed to be unlocked as it was paid off and the user was switching…read morenetworks. We called up T-Mobile support (they bought Sprint) and asked for the device to be unlocked. They claimed that the device was already unlocked. (It wasn't. You received a message to call Sprint to unlock when you inserted a new SIM card). So after the phone support couldn't get this done, they instructed us to go to the physical store in Delavan to get this resolved. I can't recommend this store. First they tried to tell us the device was leased (it wasn't) and then we sat with them waiting in queue for support for 45 minutes. (The same support btw that told us to come to this store) just to tell us that codes would be sent to the phone to unlock it within 48 hours. Of course after 48 hours, it still wasn't unlocked. I tried emailing the rep that "helped" us in store who was named Sareni multiple times with no response. I then emailed the location manager Brianna as well multiple times. No one ever responded or reached out to me. It makes me wonder why they even put their email addresses on their business cards then. So, in short, it seems that their customer service style is to ignore their customers and hope that they will just go away.

From the owner: Visit the T-Mobile store in Delavan and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1823A E Geneva St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The customer service here is great!! The atmosphere is very welcoming and as soon as I walked in…read morethe door I get welcomed and taken care of