I came into your store the other day in a panic. My text messaging app was no longer working. Your…read morerepresentative Travis Olson is courteous and very knowledgeable. He installed a new text messaging app for me and it works great! Thanks Travis, you saved the day!​

I brought my phone that wasn't working properly in. Tom figured out that most of my apps needed…read moreupdating, which he kindly did for me. Now, my phone is working perfectly. Thanks, Tom ~ you rock!

Customer service in this place sucks. They were activating phones and told me 45 minutes for a…read morescreen protector. These people definitely cannot multitask in this location. What a joke.

Walked in to get new phone, their credit card processing was down, happens…read more Ralph, the rep assumed we would go to ATM and bring him cash, when I told him "that is an absurd assumption that we ll come back different day when their cc processing is working, Ralph got very upset and started to insult me, bizarre , rep is clearly mentally unstable

When the store manager says "I'm going to take your phone in the back and google what's wrong with…read moreit".... Yea cause I didn't already do that. 1 star for being honest and that's about it. I told him numerous times that I had googled and trouble shot everything and spent time on the phone with T-Mobile who told me to go into the store. I'm the one who suggested a new SIM card which ultimately fixed my problems so I'm gonna give myself those remaining 4 stars. I miss the original Nextel in spring grove, those guys actually did their jobs.

From the owner: Visit the T-Mobile store in Spring Grove and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2207 N US Highway 12 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Customer service and support. Fox lake Illinois store Nick ( the manager) charged me for a tablet n…read moredidn't give me one and then charged me for a phone that I hate n didn't want. What do I do now? Nobody wants to help me. They are gold diggers upgrading your service without anID! Best place to go for criminals

My mother went into this store to get a first responder discount renewed since my dad is a retired…read morepolice officer. The spring Grove location told her she would have to cancel her account AMD reopen the account under my Dads name. She had never had to do this in the past and she had the discount on her account but it needed to be renewed. What these asses did was force my mom to open a new account closing hers the phones she had on her account had a buy one get one free a while back that she took advantage of. When they reopened the account to get this discount she was billed $2200.00 for the phones she already paid for on her account and they talked her into giving a credit card to get an additional discount. T-Mobile then charged her card for the $2200. She went back and forth with the store and they never got her resolution. Come to find out the first responder discount was never applied. Found out later this store gets credit for new lines of service this was the motivator I believe to change her account to get that sale. Stay away from this store the are shady and are only looking out for themselves. Not only is my mom the primary caregiver to my father who has COPD, Afib, prostate cancer and a brittle diabetic. He was in ICU for most of this fight to get her account back to what she had and was told they could not. They did issue a very small credit foe one of the phones that they charged again. They pit the credit on her original account and since it was now closed she could not get access to it after many trips to the store to get resolution it was the same story. She contacted the customer service and they did get the credit moved but they would mot refund for the phones she had already played for on her account. I would understand if she got new phones under the new Account but she kept the ones she had for the past 2 years. Please do not support this location they are very shady and did not guild my elderly mom in the right direction. This was pure greed on their part. #tmobile #crooks #greedy #elderabuse

Super quick, professional and gets the job done def would recommend. He knows what he is doing!!!read more

I called ahead of time like three times asking for different details like hours, service times,…read morepayment, etc, and the man was just so patient and kind. The service was great! The man was just so kind and understanding. Definitely recommend !!