I could put zero stars I would. These people cancel my account over three days because I was in the…read morehospital took me three days of talking on the phone for them to agree to let me just pay the best past due balance and get my service reinstated so I go in paying for a Uber there in an Uber back. I pay them my remaining balance and after about two hours of them come back 4000 stupid questions they've already asked. They tell me that there's nothing they can do and my phone is eight is now locked for security reasons. They put the order in as a pixel Google pixel phone, but I ordered an iPhone 16 which I had in my hand and had no Google pixel ever. So I said well can I just pay this phone off so I can go somewhere else they said your phone is never gonna be unlocked it's security I said can I have my money back? They said no that was payment towards your phone, don't ever go to the store they will lie you steal your money.

Getting a new cell phone AND switching carriers can be quite a challenge -- especially when you're…read moresenior citizens. The service we received at this store was amazing! Chris, Matt and Hunter went above and beyond to take much of the pain out of this experience. They got me a deal for a new phone (paying only the sales tax), are working on getting us a free tablet and transferred all of the information on my old phone to the new one. This was after my old phone died and wouldn't hold a charge. Hunter figured out what was wrong with it and was able to charge it so he could do the info transfer. My husband was a Sprint customer and has been with T-Mobile since the merger. This is my first experience with them and, if the ongoing service is anywhere near the in-store service, I will stick with them for life. Thank you, Chris, Matt and Hunter again for taking such good care of us!

I've always been an Apple IPhone buyer,user,loser, dropper, breaker, celebrant LOYALIST. That same…read moreloyalty has been extended exclusively to the various VERIZON outlets that I've chosen to do business with to secure the latest version. Today I picked up the IPhone Pro 15. And I purchased it from a highly intelligent yet down to earth consultant named Tim Miller. (320 Greengate Centre Circle /Walmart Plaza/Greensburg) Without prompting I found myself experiencing a new phenomena. A salesperson who immediately set out to get me the best possible money saving deal !! And in the process purchase the best product and accessories for my money. The young man spent the better part of one and a half hours researching , adding and subtracting without a thumb on the scales ...finally getting me exactly what I needed. It was actually fun ! Personable and patient. Honest and good humored. But most of all informed and intent on representing my interests while diligently serving his employers. They call that a win win. I call it good business sense. I remember the days of transferring info from old to new ! Nightmare avoided today. Tim Miller got it done. Quote. " I don't set prices. But I can help you receive what you are eligible for. " He took the time to do so. They call that reciprocity. I call that principled. And I call this location my "Go To" from this purchase forward.

Every time I have a phone glitch I stop in and there always helpful never a long wait and I always…read morefind other info that helps me with my phone. I do think there data plans are expensive but they suck me in month after month

worst place ever! do NOT go here. everything they told me was a lie and then I cancelled my service…read morewith them and now I cant get my money back for turning in my old phone. i was supposed to get $82 and still waiting. dealt with district manager and shes just as bad as store, wouldnt take care of anything. asked for her managers name and number refused to give it to me. matt was new and told me everything wrong. he said he was number one in region which is really scary. they are not really a verizon store, you want to go to robinson town center, they are a true verizon store. matt told me to go home and call 1800 number which i did and thats how i found out everything was a lie. do NOT go here!

I highly recommend that anyone looking to upgrade their phone or get a new phone go to this…read morelocation and ask for Lydell! He goes above and beyond for his customers and really cares about them being happy with their purchase and experience! The best experience I've ever had when buying a phone!

Was contacted by customer service. After multiple calls nothing was done to resolve the situation.read more

If I could give this location a -0 I would. There are some real nasty pigs that work for this…read morelocation and liars too. My mom stopped in the store to get a replacement cellphone for my 92 year old grandma on Friday 11/15/24 and told my mom to stop back in on Monday 11/18/24 because the guy that was helping her did not know how to do his job and messed up everything. My mom does not know how to use a cellphoone very much and guess what the guy didn't do he didn't give her the SIM CARD. My mom and I called the store on Monday 11/15/24 aorund 7:30pm and spoke to Dillon and he was very nasty and rude and told us that we needed to call customer service. My mom didn't want to do that and Dillon said that they are a retail store under the Verizon name but not an actual verizon store and that we needed to call about our FIOS issues to the customer service number after we were allready in the ohone with the idiot piglet for over 15 minutes. Umm at what point did I tell you that we had an issue with FIOS and he knew from the gate that we were dealing with a cellphone issue with no SIM CARD at fault from the guy that my mom spoke to in person on Friday and guess what when my mom went to the store on Monday the guy from Friday that was supposed to be there from open to close was not even there. Then Dillon tells me and my mom on speakerphone that all they care about at the store is selliing equipment and not the customers after they make a sale or even deaiign with any issues and that according to the piglet Dillon you can not go to any verizon stiore and recieve in person service because all stores are independently owned and operated by different retail names even though they say that they are a full service verizon in-person store. Then I ask for the Store Manager's name and Dillon said hang on I have to call my store manager to see if I can even give you his first name. I wait over 15 minutes and guess what the piglet Dillon gets back on the phone and says he doesn't want me to give you his first name. You need to give me your name and number and he will call you back in a few minutes. I said then I will wait for him to call me back tonight and piggy said ni he will call me back whenever he feels like it. Then I ask him if he is at the store by himself or if I could speak to another manager... guess what no manager. Then another person in the background said that she can talk to me and she is another pig too named Natalie. Well guess what Natalie is on top of being a piggy she is also a liar. She listened to me for about 10 seconds and said oh my store manager's name is Alex and then she tells me to give her my name and phone number and that she will call me back in a few minutes and she would help me because she is dealing with a return and that the person making the return is not very happy. Guess what no phone call back. Then we wait for an hour and call back again and guess what piglet Natalie is doing she is still claiming to be taking care of the same customer making the return. She then said that she would call on her way home did a call back ever come. Nope. I have worked as a store manager and that is not how you are to run a store, and this store needs to go out of business. Thank God that I don't have Verizon service and I never will.

The guys at ifixnmore are fantastic. They are in this to satisfy the customer, not just to make a…read moreprofit. Hear me out through my whole story, and you'll see what exemplary customer service is! I think any business has the ability to provide good service, however, I think that true quality is when a business shows how well they treat unhappy customers and address problems or issues. While many things through this review were NOT their fault at all, I think they way the guys handled everything was just so above and beyond. I also believe that this is a very arbitrary business line to be in, as technology is always changing, and I think many part orders and variations are out of the control of those doing the repairs. So, here goes... When I called to get a quote on my Samsung Galaxy S6 Edge screen that had been shattered, Brandon ordered me a new screen that day, because, he informed me, they don't stock many parts like that in their store in order to keep the costs down for customers in case the parts get cheaper, which I'm sure they do. They ordered me a new screen, I stopped in to have Shawn install it for me. Well, poor Shawn had a mishap while installing my screen, and accidentally broke the back cover. (I watched youtube tutorials on how to remove it, and, there is no easy way. I'm surprised he actually removed it in the first place!) Well Shawn felt bad about having cracked glass on my screen, he nearly drove me to Verizon himself to buy me a case for it, he felt so bad. Shawn ordered me a new back, and also ordered me ANOTHER front LCD display, since the one that he had put on was defective (an issue from the supplier, NOT ifixnmore.) I could tell that Shawn and Brandon felt TERRIBLE about this, Shawn dropped what he was doing the day I came in for my final screen and back replacement, and he completed my repair within 40 mins. The S6 Edge is difficult, and Shawn is the only one in the store who has "mastered" the repair, which he did flawlessly, I might add. He also insisted on ordering me a warrantied, tempered glass screen protector. He refused to let me pay for it, and had it shipped directly to my house. The guys also guarantee their parts, regardless of the supplier. They also accidentally quoted me a lower price for the LCD screen over the phone originally, but then insisted on still keeping the original quote after they realized the mess-up, even if it meant they broke even on the part and made nothing on the repair. They cared enough about keeping their word, and truly tried to find me the most economical, quality supplier in order to keep costs down. Go see these guys, you will NOT regret it!

Rude Would not recommend. Took in broken cell was curtly told they wouldn't touch it. Didn't stick…read morethe lithium battery to test the cell.