Tmobil was my third and final stop in the search for a new phone and possibly new service for my…read morebrother and I this is right in the mall for easy peasy visiting popped in late close to closing time met with super friendly service no rush they said Heard about the out the door price plan you cannot beat Tmobil seriously no playing games just a price and its THE price no extra anything ok yeah Im'm reading like a Tmobil commercial one price covers service, hotspot, texting ,calling, mlb, I might be forgetting some other extras Go on in these are not scary sellers Jazzie helped me she is awesome so that first visit I left I forgot ;didn't have my debt card came back two days later Jazzie remembered me got me set up. At the time they had excellent deals on iPhones so 20 minutes later I was out the door with 2 new phones and a phone number I am happy with yes you can get what ever area code you want Tmobil all the way

I went in for a free screen protector covered in my protection plan. Anthony gave me excellent…read moreservice. Quick and out of there! Highly recommend, even in a pinch!

The woman who helped me on Thursday (09-10-26) was very unpleasant and borderline rude.read more

I went to Verizon to switch five phones for the free iPhones however, how free are they whenever…read moreyou have to pay for insurance that they recommend for $20 a phone per month for three years? It was a very confusing process all I wanted to know was how much it was going to be for 5 phones and it took over an hour and a half. The first offer was double what we are paying now ;then the sales clerk Went back and saw other discount he could give me -all in all it still would be significantly more than what we were paying right now. When did try to buy a phone turn into trying to make a customer buy as many things as possible, and add ons?

My previous review was 3.5 years ago and was also 2 stars. Back then, I visited this AT&T store to…read morepay in full for a new iPhone 11, and I was able to do so with some difficulty. During my recent visit, however, I learned that this store no longer sells cell phones unless you sign up for a *payment plan.* As soon as my husband and I entered the store, an employee greeted us and told us that he could assist us after he served other customers. Another employee asked us what we wanted, and we replied that we wanted to purchase an iPhone 14 Pro. He asked about the number of gigabytes and the color. He confirmed that he had the phone in stock, but we needed to wait until he served other customers. After roughly 40 minutes, a third employee approached us. We told him that we wanted to buy the iPhone 14 Pro. He said that the store has a policy that they do not sell phones unless the customers finance the phones. We replied that we had previously paid for a phone here in full, and he replied that we could no longer do so. The employee's tone of voice could have been more professional, and we would have appreciated if the first two employees had told us that they do not allow customers to outright buy phones. My husband and I wasted a lot of time in this AT&T store, but at least the employee advised us that we could buy a phone at the Apple store at the nearby mall.

BEWARE: This store is running a scam! They will sign you up for Protect Advantage and Next Up…read morewithout your consent. I asked for a paper printout bill in the store, and the sales associate covered this up with a black marker!!! They were obviously trying to sneak in these additional monthly charges without me realizing!!! (You can't even remove Next Up from your account for 14 days after signing up, the perfect amount of time for you to forget.) Furthermore, they intentionally didn't tell me I needed to upgrade my phone plan to get the phone trade-in deal. They told me to take my old phone home to "make sure everything transfers okay to the new phone." When I returned a couple of days later to trade in my old phone, they told me I'd have to upgrade my plan to a more expensive one to do the trade in. I imagine they do this to make sure people don't opt to keep their much cheaper old plan and just buy the new phone as opposed to upgrading the plan, which they likely have an incentive to do. Maybe they also think some people will forget to bring their old phone back or not understand how the deal works. The manager didn't tell me about the upgrade options and signed me up with a more expensive option with all of these features I don't need without my consent! Good thing I realized this when I got home! DO NOT GO TO THIS STORE!!!

Great customer service! Bill was very patient and courteous. I'd give more than 5 stars if I could!read more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Pittsburgh store today.

Michael is the man!! I spent over 5 hours yesterday trying to fix my phone after a very malicious…read morevirus infected my Samsung G54 after my wife tried an update to a Qr code. It took Michael about 15 minutes to not only get things stopped, but cleared 99% of the added junk that almost filled every screen on my phone. They now have a customer for life!!!!!

Super helpful and very professional! Dylan was particularly knowledgeable and made my experience…read morevery easy! Will definitely use them again!

I am thinking about switching from Fios to Xfinity as a few friends have it and share by it…read more I found that Xfinity is a bit cheaper than Fios. I went to the store a week or so ago to get pricing and speak to a rep. I was not impressed by the sales rep at all. She was young and not prepared and did not know what she was selling. She kept on having to ask another rep or look on computer. I wanted to know what specials if any where running at the time. The rep made it very hard to even think about switching?????. I think if you get a good rep that is familiar with the services and the deals the experience would be better. When I get a chance I will try a different Xfinity store and see how the experience is. If you go to this store try to stay away from the younger people as they simply do not know what is going on.

Still being charged for old modem equipment I returned YEARS ago when they gave me an updated…read moremodel. I have to call monthly to get them to take the charges off of my bill for something I haven't had in my possession for years.