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    T-Mobile Experience Store

    3.0 (2 reviews)
    Closed 10:00 am - 8:00 pm

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    1 month ago

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    5 years ago

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    AT&T Store

    AT&T Store

    2.3(11 reviews)
    0.1 mi

    Brandon C is awesome! He had us in and out in under a half hour for a new phone. He has great…read morecustomer service skills and is super knowledgeable on his product.

    BEWARE: This store is running a scam! They will sign you up for Protect Advantage and Next Up…read morewithout your consent. I asked for a paper printout bill in the store, and the sales associate covered this up with a black marker!!! They were obviously trying to sneak in these additional monthly charges without me realizing!!! (You can't even remove Next Up from your account for 14 days after signing up, the perfect amount of time for you to forget.) Furthermore, they intentionally didn't tell me I needed to upgrade my phone plan to get the phone trade-in deal. They told me to take my old phone home to "make sure everything transfers okay to the new phone." When I returned a couple of days later to trade in my old phone, they told me I'd have to upgrade my plan to a more expensive one to do the trade in. I imagine they do this to make sure people don't opt to keep their much cheaper old plan and just buy the new phone as opposed to upgrading the plan, which they likely have an incentive to do. Maybe they also think some people will forget to bring their old phone back or not understand how the deal works. The manager didn't tell me about the upgrade options and signed me up with a more expensive option with all of these features I don't need without my consent! Good thing I realized this when I got home! DO NOT GO TO THIS STORE!!!

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    T-Mobile Experience Store - mobilephones - Updated May 2026

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