I got my galaxy s24 fan repaired the gentlemen who helped me was courteous and knowledgeable . I…read morebought a insurance plan that they offer and its a great deal it will repair or replace upgrades when eligible for the low low . All in I had a great experience and highly recommend.

My phone was repaired in about 2 hours and it looks and works great. Everything was covered by the…read moreinsurance. The staff was very professional. The waiting area started to fill up quickly, so I was glad I was there when it first opened. They don't always have the parts, which was the problem for the woman next to me. I'm really pleased with the result.

The sales associate told me that I would be receiving a bunch of services for $0-$3 because I was…read more"grandfathered" in on my plan only to find out on my bill that each service was $10 each even after asking them to clarify that they were not $10 each due to their signage stating $10 each. They also signed me up for a $25/month charge for a "home device protection plan" that I never was informed of and I don't have any home devices from Verizon. I would avoid this store at all costs. Thankful for the Verizon Customer Service rep that found each of these things and saved me over $90/month from what this store set me up for.

This location is convenient for us. My few experiences here have been positive. Friendly, helpful…read more My most recent visit however stands out. I went with my father who isn't even a current customer. He was having a significant technical issue and the person that helped us, Lyland, was just outstanding and a great representation of Verizon. He was very patient and helped us understand what the issue probably is. Even after a factory reset, the problem persisted. Based on this experience, I don't think I would consider going anywhere else.

Great customer service! Bill was very patient and courteous. I'd give more than 5 stars if I could!read more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Pittsburgh store today.

This AT&T store is located inside the Ross Park Mall…read more I have been a customer of AT&T for many years. I needed a new phone, so I stopped by this store briefly to ask if they sell the iPhone 14 Pro. I felt happy that I did not have to wait in line to be served. (In contrast, the line of customers at the AT&T store on McKnight Road was significantly longer.) An employee immediately smiled and said a friendly hello. I asked the employee if I could pay in full for the iPhone 14 Pro. He kindly explained that they sell phones only to people who want a payment plan, and he advised me to go to the nearby Apple store to purchase the phone. He said that I could return to the AT&T store if I needed the new phone to be activated. Although this employee was not able to sell me the phone himself, I appreciated his prompt and courteous service.

This is one of many AT and T stores located throughout the city. When I review one store, the same…read morethings apply to all of them. First, having been an AT and T customer for many years I know the drill and am familiar with their policies. I came with my son for the purpose of getting his phone upgraded. The receptionist took my name and I didn't have that long of a wait to be taken care of. All around the store are demos of all the phones and tablets they carry for you to get familiar with. The sales rep began talking with me about all these different plans that could either slightly raise or lower my bill including bundling with their TV service or eliminating hot spots. I was straight to the point that I came to purchase a phone and after showing me a number of payment options I told him I was buying it outright and not interested in changing my plan. Years ago I was burned by AT and T because if you purchase a new phone and decide to return it within the 14 day return window they charge you a restocking fee. That fee applies even if you haven't taken the cellophane off the box and never tampered with it. Currently that fee is $55.00. Please be aware of this should you decide to purchase. Accessories such as cases and screen protectors do not have that fee but you must credit them within the 14 day grace period. Having my son with me to insure the Samsung model he wanted, we went ahead and of course got a very minimal trade in credit for his existing Samsung S6. Our salesman, Mike helped him with the data transfer and erasing the old device so that his new phone would be up and running perfectly. When it came to activation Mike needed to check on fees. I told him I had spoken to AT and T twice and was told that buying a phone outright waived those fees. When he ran it through the scanner he saw I was right. The Samsung S 10+ I purchased comes with its own built in screen protector. It is supposed to be "self healing." I had already purchased a screen protector 3 days ago from another AT and T store but my son insisted that I credit it. I waived the insurance on it because I know they have a standard high deductible for replacement which is also limited in quantity and if you crack your screen, then they will send you off to some screen repair shop nearby to get it fixed for a reduced price. My son was very happy with my purchase for the holidays and was grateful I took the time to do all the research. You can also order online through their website or chat with an agent. This store is fairly big and sits near the main entrance of Ross Park mall across from the Lego store. My advice is if you are considering switching to AT and T or if you are making a purchase, then make sure you read everything before you do anything. The restocking fee is something people overlook but it is written on their website and if you remember to ask before purchasing it then you will be better able to make an informed decision.

I would NEVER recommend this company to anyone. My 13 year old saved all his birthday money to to…read moreget his iPhone 7 repaired, only to be told by this company it's a known issue and it's not worth repairing. Then was talked into buying an iPhone XS with a 90 warranty that they had on hand. Less then 45 days later the entire screen went black. Took it back for them to fix it and was told even though there are no visible cracks on the screen protector or the screen itself I'm responsible for a new screen. I've been a customer for years and have spent a lot of money there. The owner Ahmad could've cared less and made me pay $200 for a new screen. The owner is a joke!! I've attached a picture of the "damaged" screen. Save your money and find a more respectful company.

I was given a quote for a new screen through a text. I was able to make the payment electronically…read moreand the screen was ordered. I scheduled the repair at my convenience. I liked that it was at the mall so that I had something to do for the 45 minute repair. The guys were very gracious when the first screen did not work 100%. A new screen was overnighted. They contacted me when it arrived and repaired it at my convenience. The screen has a 90 day warranty. There was another issue and again they took care of the problem quickly. I bought a better case and hope to have no more problems, but if I do I know I have somewhere reliable to go.

I went to Verizon to switch five phones for the free iPhones however, how free are they whenever…read moreyou have to pay for insurance that they recommend for $20 a phone per month for three years? It was a very confusing process all I wanted to know was how much it was going to be for 5 phones and it took over an hour and a half. The first offer was double what we are paying now ;then the sales clerk Went back and saw other discount he could give me -all in all it still would be significantly more than what we were paying right now. When did try to buy a phone turn into trying to make a customer buy as many things as possible, and add ons?

I have to say I was a bit frustrated and annoyed at Verizon…read more I needed to return a tv set box and get a new remote for another box. I went on line and it said I could return the merchandise to this location. I went in and almost all the reps were sitting at a big table talking to each other. There were about 10 people in the store none being helped. I was looking around and the store is very big and it seems is mostly dedicated to selling cell phones and maybe internet. I did manage to track down a person to help and they said they did not take back boxes there and gave me an address near by that I could go. I find it disappointing that The main Verizon store in the area does not take make equipment.

Drove down to this store at 1:30 PM. Decals on the door say "Hours 11:00 to 7:00". Sign says…read more"Open". Walk in, fat guy with a beard pops out of the back room. Says "This store isn't open". Tell him the decals & sign indicates that you are. He says "Yeah, but we're not". No apology, no explanation, nothing. Is there a company in America worse at customer service than AT&T?

Tmobil was my third and final stop in the search for a new phone and possibly new service for my…read morebrother and I this is right in the mall for easy peasy visiting popped in late close to closing time met with super friendly service no rush they said Heard about the out the door price plan you cannot beat Tmobil seriously no playing games just a price and its THE price no extra anything ok yeah Im'm reading like a Tmobil commercial one price covers service, hotspot, texting ,calling, mlb, I might be forgetting some other extras Go on in these are not scary sellers Jazzie helped me she is awesome so that first visit I left I forgot ;didn't have my debt card came back two days later Jazzie remembered me got me set up. At the time they had excellent deals on iPhones so 20 minutes later I was out the door with 2 new phones and a phone number I am happy with yes you can get what ever area code you want Tmobil all the way

I went in for a free screen protector covered in my protection plan. Anthony gave me excellent…read moreservice. Quick and out of there! Highly recommend, even in a pinch!