I went to Verizon to switch five phones for the free iPhones however, how free are they whenever…read moreyou have to pay for insurance that they recommend for $20 a phone per month for three years? It was a very confusing process all I wanted to know was how much it was going to be for 5 phones and it took over an hour and a half. The first offer was double what we are paying now ;then the sales clerk Went back and saw other discount he could give me -all in all it still would be significantly more than what we were paying right now. When did try to buy a phone turn into trying to make a customer buy as many things as possible, and add ons?

I have to say I was a bit frustrated and annoyed at Verizon…read more I needed to return a tv set box and get a new remote for another box. I went on line and it said I could return the merchandise to this location. I went in and almost all the reps were sitting at a big table talking to each other. There were about 10 people in the store none being helped. I was looking around and the store is very big and it seems is mostly dedicated to selling cell phones and maybe internet. I did manage to track down a person to help and they said they did not take back boxes there and gave me an address near by that I could go. I find it disappointing that The main Verizon store in the area does not take make equipment.

My previous review was 3.5 years ago and was also 2 stars. Back then, I visited this AT&T store to…read morepay in full for a new iPhone 11, and I was able to do so with some difficulty. During my recent visit, however, I learned that this store no longer sells cell phones unless you sign up for a *payment plan.* As soon as my husband and I entered the store, an employee greeted us and told us that he could assist us after he served other customers. Another employee asked us what we wanted, and we replied that we wanted to purchase an iPhone 14 Pro. He asked about the number of gigabytes and the color. He confirmed that he had the phone in stock, but we needed to wait until he served other customers. After roughly 40 minutes, a third employee approached us. We told him that we wanted to buy the iPhone 14 Pro. He said that the store has a policy that they do not sell phones unless the customers finance the phones. We replied that we had previously paid for a phone here in full, and he replied that we could no longer do so. The employee's tone of voice could have been more professional, and we would have appreciated if the first two employees had told us that they do not allow customers to outright buy phones. My husband and I wasted a lot of time in this AT&T store, but at least the employee advised us that we could buy a phone at the Apple store at the nearby mall.

BEWARE: This store is running a scam! They will sign you up for Protect Advantage and Next Up…read morewithout your consent. I asked for a paper printout bill in the store, and the sales associate covered this up with a black marker!!! They were obviously trying to sneak in these additional monthly charges without me realizing!!! (You can't even remove Next Up from your account for 14 days after signing up, the perfect amount of time for you to forget.) Furthermore, they intentionally didn't tell me I needed to upgrade my phone plan to get the phone trade-in deal. They told me to take my old phone home to "make sure everything transfers okay to the new phone." When I returned a couple of days later to trade in my old phone, they told me I'd have to upgrade my plan to a more expensive one to do the trade in. I imagine they do this to make sure people don't opt to keep their much cheaper old plan and just buy the new phone as opposed to upgrading the plan, which they likely have an incentive to do. Maybe they also think some people will forget to bring their old phone back or not understand how the deal works. The manager didn't tell me about the upgrade options and signed me up with a more expensive option with all of these features I don't need without my consent! Good thing I realized this when I got home! DO NOT GO TO THIS STORE!!!

Super helpful and very professional! Dylan was particularly knowledgeable and made my experience…read morevery easy! Will definitely use them again!

My phone was repaired in about 2 hours and it looks and works great. Everything was covered by the…read moreinsurance. The staff was very professional. The waiting area started to fill up quickly, so I was glad I was there when it first opened. They don't always have the parts, which was the problem for the woman next to me. I'm really pleased with the result.

I could put zero stars I would. These people cancel my account over three days because I was in the…read morehospital took me three days of talking on the phone for them to agree to let me just pay the best past due balance and get my service reinstated so I go in paying for a Uber there in an Uber back. I pay them my remaining balance and after about two hours of them come back 4000 stupid questions they've already asked. They tell me that there's nothing they can do and my phone is eight is now locked for security reasons. They put the order in as a pixel Google pixel phone, but I ordered an iPhone 16 which I had in my hand and had no Google pixel ever. So I said well can I just pay this phone off so I can go somewhere else they said your phone is never gonna be unlocked it's security I said can I have my money back? They said no that was payment towards your phone, don't ever go to the store they will lie you steal your money.

Getting a new cell phone AND switching carriers can be quite a challenge -- especially when you're…read moresenior citizens. The service we received at this store was amazing! Chris, Matt and Hunter went above and beyond to take much of the pain out of this experience. They got me a deal for a new phone (paying only the sales tax), are working on getting us a free tablet and transferred all of the information on my old phone to the new one. This was after my old phone died and wouldn't hold a charge. Hunter figured out what was wrong with it and was able to charge it so he could do the info transfer. My husband was a Sprint customer and has been with T-Mobile since the merger. This is my first experience with them and, if the ongoing service is anywhere near the in-store service, I will stick with them for life. Thank you, Chris, Matt and Hunter again for taking such good care of us!