Tmobil was my third and final stop in the search for a new phone and possibly new service for my…read morebrother and I this is right in the mall for easy peasy visiting popped in late close to closing time met with super friendly service no rush they said Heard about the out the door price plan you cannot beat Tmobil seriously no playing games just a price and its THE price no extra anything ok yeah Im'm reading like a Tmobil commercial one price covers service, hotspot, texting ,calling, mlb, I might be forgetting some other extras Go on in these are not scary sellers Jazzie helped me she is awesome so that first visit I left I forgot ;didn't have my debt card came back two days later Jazzie remembered me got me set up. At the time they had excellent deals on iPhones so 20 minutes later I was out the door with 2 new phones and a phone number I am happy with yes you can get what ever area code you want Tmobil all the way

I went in for a free screen protector covered in my protection plan. Anthony gave me excellent…read moreservice. Quick and out of there! Highly recommend, even in a pinch!

The woman who helped me on Thursday (09-10-26) was very unpleasant and borderline rude.read more

I went to Verizon to switch five phones for the free iPhones however, how free are they whenever…read moreyou have to pay for insurance that they recommend for $20 a phone per month for three years? It was a very confusing process all I wanted to know was how much it was going to be for 5 phones and it took over an hour and a half. The first offer was double what we are paying now ;then the sales clerk Went back and saw other discount he could give me -all in all it still would be significantly more than what we were paying right now. When did try to buy a phone turn into trying to make a customer buy as many things as possible, and add ons?

Brandon C is awesome! He had us in and out in under a half hour for a new phone. He has great…read morecustomer service skills and is super knowledgeable on his product.

My previous review was 3.5 years ago and was also 2 stars. Back then, I visited this AT&T store to…read morepay in full for a new iPhone 11, and I was able to do so with some difficulty. During my recent visit, however, I learned that this store no longer sells cell phones unless you sign up for a *payment plan.* As soon as my husband and I entered the store, an employee greeted us and told us that he could assist us after he served other customers. Another employee asked us what we wanted, and we replied that we wanted to purchase an iPhone 14 Pro. He asked about the number of gigabytes and the color. He confirmed that he had the phone in stock, but we needed to wait until he served other customers. After roughly 40 minutes, a third employee approached us. We told him that we wanted to buy the iPhone 14 Pro. He said that the store has a policy that they do not sell phones unless the customers finance the phones. We replied that we had previously paid for a phone here in full, and he replied that we could no longer do so. The employee's tone of voice could have been more professional, and we would have appreciated if the first two employees had told us that they do not allow customers to outright buy phones. My husband and I wasted a lot of time in this AT&T store, but at least the employee advised us that we could buy a phone at the Apple store at the nearby mall.

Michael is the man!! I spent over 5 hours yesterday trying to fix my phone after a very malicious…read morevirus infected my Samsung G54 after my wife tried an update to a Qr code. It took Michael about 15 minutes to not only get things stopped, but cleared 99% of the added junk that almost filled every screen on my phone. They now have a customer for life!!!!!

Overall great service here as I worked through Google Pixel care for a claim. They were quick and…read morefriendly, but the only downside is I had to return three times in order for my new screen to be set properly in the phone.

Getting a new cell phone AND switching carriers can be quite a challenge -- especially when you're…read moresenior citizens. The service we received at this store was amazing! Chris, Matt and Hunter went above and beyond to take much of the pain out of this experience. They got me a deal for a new phone (paying only the sales tax), are working on getting us a free tablet and transferred all of the information on my old phone to the new one. This was after my old phone died and wouldn't hold a charge. Hunter figured out what was wrong with it and was able to charge it so he could do the info transfer. My husband was a Sprint customer and has been with T-Mobile since the merger. This is my first experience with them and, if the ongoing service is anywhere near the in-store service, I will stick with them for life. Thank you, Chris, Matt and Hunter again for taking such good care of us!

I could put zero stars I would. These people cancel my account over three days because I was in the…read morehospital took me three days of talking on the phone for them to agree to let me just pay the best past due balance and get my service reinstated so I go in paying for a Uber there in an Uber back. I pay them my remaining balance and after about two hours of them come back 4000 stupid questions they've already asked. They tell me that there's nothing they can do and my phone is eight is now locked for security reasons. They put the order in as a pixel Google pixel phone, but I ordered an iPhone 16 which I had in my hand and had no Google pixel ever. So I said well can I just pay this phone off so I can go somewhere else they said your phone is never gonna be unlocked it's security I said can I have my money back? They said no that was payment towards your phone, don't ever go to the store they will lie you steal your money.

Still being charged for old modem equipment I returned YEARS ago when they gave me an updated…read moremodel. I have to call monthly to get them to take the charges off of my bill for something I haven't had in my possession for years.

If you are moving out of state, be sure to cancel your Xfinity mobile service before you go. Once…read moreyou cancel your Internet/Cable account, Xfinity cannot/will not change the address for your mobile account. They also charge $25/month to keep mobile service without the Internet/Cable service. Because we had been swindled into getting watches, we had to wait for them to be paid off before canceling our mobile service. I cannot get a copy of the final bill because I no longer have service. Wish they could hear and understand themselves.