Michael is the man!! I spent over 5 hours yesterday trying to fix my phone after a very malicious…read morevirus infected my Samsung G54 after my wife tried an update to a Qr code. It took Michael about 15 minutes to not only get things stopped, but cleared 99% of the added junk that almost filled every screen on my phone. They now have a customer for life!!!!!

Overall great service here as I worked through Google Pixel care for a claim. They were quick and…read morefriendly, but the only downside is I had to return three times in order for my new screen to be set properly in the phone.

Brandon C is awesome! He had us in and out in under a half hour for a new phone. He has great…read morecustomer service skills and is super knowledgeable on his product.

My previous review was 3.5 years ago and was also 2 stars. Back then, I visited this AT&T store to…read morepay in full for a new iPhone 11, and I was able to do so with some difficulty. During my recent visit, however, I learned that this store no longer sells cell phones unless you sign up for a *payment plan.* As soon as my husband and I entered the store, an employee greeted us and told us that he could assist us after he served other customers. Another employee asked us what we wanted, and we replied that we wanted to purchase an iPhone 14 Pro. He asked about the number of gigabytes and the color. He confirmed that he had the phone in stock, but we needed to wait until he served other customers. After roughly 40 minutes, a third employee approached us. We told him that we wanted to buy the iPhone 14 Pro. He said that the store has a policy that they do not sell phones unless the customers finance the phones. We replied that we had previously paid for a phone here in full, and he replied that we could no longer do so. The employee's tone of voice could have been more professional, and we would have appreciated if the first two employees had told us that they do not allow customers to outright buy phones. My husband and I wasted a lot of time in this AT&T store, but at least the employee advised us that we could buy a phone at the Apple store at the nearby mall.

The sales associate told me that I would be receiving a bunch of services for $0-$3 because I was…read more"grandfathered" in on my plan only to find out on my bill that each service was $10 each even after asking them to clarify that they were not $10 each due to their signage stating $10 each. They also signed me up for a $25/month charge for a "home device protection plan" that I never was informed of and I don't have any home devices from Verizon. I would avoid this store at all costs. Thankful for the Verizon Customer Service rep that found each of these things and saved me over $90/month from what this store set me up for.

This location is convenient for us. My few experiences here have been positive. Friendly, helpful…read more My most recent visit however stands out. I went with my father who isn't even a current customer. He was having a significant technical issue and the person that helped us, Lyland, was just outstanding and a great representation of Verizon. He was very patient and helped us understand what the issue probably is. Even after a factory reset, the problem persisted. Based on this experience, I don't think I would consider going anywhere else.

This is the corporate store for northern Pittsburgh, not an authorized dealer. I believe this is…read morethe reason I got a fantastic deal on new phones and cell service. I abandoned my recent change of cell service due to poor international cellular signal and poor customer service and switched to AT&T. The service in this store was excellent. Very competent employees who worked to get me the best deal they could. They also switched the phones and downloaded all updates and paired our Apple Watches. Plus they managed the trade in on the old phones and had the credit applied to the monthly bills.

This AT&T store is located inside the Ross Park Mall…read more I have been a customer of AT&T for many years. I needed a new phone, so I stopped by this store briefly to ask if they sell the iPhone 14 Pro. I felt happy that I did not have to wait in line to be served. (In contrast, the line of customers at the AT&T store on McKnight Road was significantly longer.) An employee immediately smiled and said a friendly hello. I asked the employee if I could pay in full for the iPhone 14 Pro. He kindly explained that they sell phones only to people who want a payment plan, and he advised me to go to the nearby Apple store to purchase the phone. He said that I could return to the AT&T store if I needed the new phone to be activated. Although this employee was not able to sell me the phone himself, I appreciated his prompt and courteous service.

It is not closed. It is by the food court upper level. Coming out of Apple store- can't miss it.read more

I would NEVER recommend this company to anyone. My 13 year old saved all his birthday money to to…read moreget his iPhone 7 repaired, only to be told by this company it's a known issue and it's not worth repairing. Then was talked into buying an iPhone XS with a 90 warranty that they had on hand. Less then 45 days later the entire screen went black. Took it back for them to fix it and was told even though there are no visible cracks on the screen protector or the screen itself I'm responsible for a new screen. I've been a customer for years and have spent a lot of money there. The owner Ahmad could've cared less and made me pay $200 for a new screen. The owner is a joke!! I've attached a picture of the "damaged" screen. Save your money and find a more respectful company.

The woman who helped me on Thursday (09-10-26) was very unpleasant and borderline rude.read more

I went to Verizon to switch five phones for the free iPhones however, how free are they whenever…read moreyou have to pay for insurance that they recommend for $20 a phone per month for three years? It was a very confusing process all I wanted to know was how much it was going to be for 5 phones and it took over an hour and a half. The first offer was double what we are paying now ;then the sales clerk Went back and saw other discount he could give me -all in all it still would be significantly more than what we were paying right now. When did try to buy a phone turn into trying to make a customer buy as many things as possible, and add ons?

Drove down to this store at 1:30 PM. Decals on the door say "Hours 11:00 to 7:00". Sign says…read more"Open". Walk in, fat guy with a beard pops out of the back room. Says "This store isn't open". Tell him the decals & sign indicates that you are. He says "Yeah, but we're not". No apology, no explanation, nothing. Is there a company in America worse at customer service than AT&T?

A wholesale club on McKnight road. I use curb pickup- but you have to spend at least 50 dollars- or…read moreyou pay a fee. Comparable to Sam's or Costco. Make sure you clip the coupons on the app - feel bad for older customers who don't understand this- as it saves tons of money, but a lot of the older customers have difficulty with this. I appreciate it being on McKnight road, produce is hit or miss.

very poor business practices. Feel ripped off. When offered a promo to renew my membership, then…read morewas auto charged on Oct 1. 2026 for larger amount, and didn't get the promo and complained about the discrepancy. then was offered a smaller refund than the promo, I've read other 1 star reviews that claim they promise refunds, but then DO Not actually carry through.