My mom passed away on July 15th. I went through her belongings to find her phone - in Sept. I went…read morethrough her paperwork and called Verizon to let them know in mid Sept. I have a copy of her death certificate and they told me I have to pay her past due even though she was paid through the end of July. I visited this location and they said there was nothing that they could do that I owed her Aug and Sept balance and late fees. I gave them her death certificate and they would not help! If this is how they treat people, I warn you not to do business with them. So my dead mom will be sent to collections!

I went in to get a mobile hotspot and the sales person told me that they're running a promotion if…read moreI transfer my account to my business. After four hours to phone calls and two other trips to the store to meet with Jill their business account manager I still after 30 days do not have a device that I went in for originally. Now Jill will not return my text messages or phone calls. I called corporate and there's no signs of anything being ordered or any notes on the account. Been with Verizon for 15 years and now I'm shopping

This place depends on who is working. My dad had phone issues a week or two. He walks in and the…read moregentleman clicked a couple buttons and he was fixed and sent on his way. No charge. Yesterday some young gal and even younger kid ruined the entire experience. My dad had the same issues. He left the phone with them for almost 2 hours and quoted $50. When we went to pick up the phone that was not fixed the price was $35. I would never recommend this place to anyone!!!!!

I paid $100 to get my screen replaced 9/25/24 within the last month the screen is making noises…read morelike it is loose and it cracked. I've been told twice that there is nothing that can be done. Don't waste your money here. Go to somewhere that takes care of their customers. I will never shop here again. I left in tears. To some people it is difficult to come up with $100 to have the product be ruined less then 3 months later and there is nothing they will do.

I went in to this location skeptical due to previous reviews, but I am soo glad I did. Gary and…read moreJeremy absolutely amazed me! They were true and sincere. They helped walk me through the process start to finish in switch my line from Verizon. They provided me with options and asked a lot of questions to make sure I was getting what I needed and not just what they wanted to sell. Highly Highly recommend this store! Ask for Jeremy or Gary. You will not be disappointed!

Fraudulent store! Will lie to you 100% I was recently…read moremarried last year and in November my husband and I decided it was time to get on a family phone plan. I was with Verizon with 2 kids and he was with T-Mobile with two kids. We also priced out AT&T for what deals they had at that time. Both Verizon and T-Mobile were offering a *free* iPhone 15 with eligible iPhone trade in- well up to $830 off the new iPhone per line. After pricing it out for our 6 lines combined- T-Mobile was about $50 cheaper bill total monthly so we decided on T-Mobile. We were working with the store manager Jeremy the first day we were in the store in November. Jeremy promised us an $830 credit per line with eligible trade in and for my son's line up to $830 I believe Visa card for the remaining payoff amount I would own to Verizon (he had a newer iPhone that I was required to pay the remaining contract balance of the phone for leaving Verizon early). He also told me that after 3 months of being with T-Mobile my son would be eligible for $830 off any iPhone with trade in of his iPhone 14. We were at the store over 3 hours that day making the switch. My daughter traded in her phone that day and got the iPhone 15. Jeremy brought my son's line over and told me I would just need to bring in the final bill from Verizon when I received it so he could put in the credit for the Visa card to be mailed to me. I got an iPhone 15 pro that day but my iCloud wasn't fully up to date to leave my trade in phone that day so Jeremy told me I had 30 days to bring it in. My husband's son also traded in his phone for an iPhone 15. I paid the taxes for the 3 new phones and the additional amount for my iPhone pro (amount over the $830 credit I was promised) and left the store. We were also given a charger and screen protector that we were told was "included with the phone". A couple weeks later in December before my 30 day limit, I brought my trade in iPhone to the store- Jeremy was once again in the store, greeted me and remembered me from our last visit, and brought up my account. He told me that because we brought over 3 lines to T-Mobile, one of the lines got a phone for free up to $830 and since I already paid the difference of my iPhone pro, the remaining $830 balance was free! I said that's not what you told me when we transferred over so I want to make sure that is correct because I have my trade in phone here now and the 30 days is almost up. Jeremy told me I had nothing to worry about and he could see the credit on my account and it just takes 2-3 billing cycles to apply and I would be credited any phone charges after the credit applied. I asked him at least 3 more times if he was positive he did NOT need my phone traded in and he stated there was no where to even accept the trade in on my account bc I already had the $830 phone credit on my line. So happily took the deal and left. In January I look at my bill and I'm still being charged for my phone. And I'm being charged for the chargers and screen protectors they gave as in November that they said were "included with the phone." Do I went back to that store, unfortunately Jeremy was not there but Payton the assistant manager was and she said she remembered me and pulled up my account. She couldn't figure out why I was being charged for my phone and took pictures of my documents with their store iPad. I also provided my Verizon final bill with my son's phone balance amount so I could get that Visa card mailed to me. Payton told me she would talk to Jeremy when he got in and have him call me. I also asked why I was being charged for the included chargers and screen protectors and she said they weren't free but would be charged to our account over 12 months! I said I was told they were included and she said no they aren't free, they just spread out the cost so I don't have to pay upfront. I said that is NOT what I was told and I would NOT have taken them had I known how much they cost. And no one ever even said a price! How could I be charged for something I was never even told an amount?? I said I haven't even touched any of them, they were still in the he T-Mobile bag I left with unopened and I wanted to return them because I did not agree to that. She said I only had 14 days to return them and there was nothing she could do but she'd also let Jeremy know. Continued in photos!!

This place is trash. They put me not paying on my credit even though I paid over $4,000 just in…read moreJanuary 2025 for a phone plain they promised would not have any hidden fees and it clearly did. I would personally go to tello and spend $25.89 for unlimited everything on a phone

Came in today sat down to wait in line. This old head couple proceeded to cut in line with the "I…read morehave a quick question" then turned into 10minutes I politely mentioned I've been here for 15min waiting. Old couple started yelling for no reason having no self control. Employee Spencer had de-escalate the situation very well as they were still yelling at him "you're done" bla bla. Honestly ridiculous acting like this in a store at that age. Praying for that couple.

Service was great...always is when I walk in. Someone is always there to help me. Today that…read moresomeone was Eddy Seibert. He hooked me up with a new cable for my monitor. He was courteous and helpful. Thanks Eddy!

I purchased a PC laptop here in 2025 and recently ran into a minor issue. The staff was amazing…read morefrom start to finish (thnx!). Very responsive, helpful, and communicative the whole time. They kept me updated on their progress and were able to quickly troubleshoot and resolve the issue w/o any stress. I really appreciate the professionalism and care. Overall, I highly recommend if you're looking for great service and support.

OMH RUN AWAY! The guy tried charging me $32.00 for 4 little…read morebatteries. He offered to break up the pack so I didn't have to buy all 10 of one. So I thought GREAT.....the pack of 10 was $14.99. The other was in a pack of 3 for $6.99. He rings it up and says $32.00!!!!! For a $5 book and a $10 skeleton!! Um NO! I'm not stupid. Ugh!!!! Went to batteries plus, $16.00 and done.

it pricy but clean and fun they have a lot of suff there but the service was kind of slowread more