Tri Tel installed a new phone system for our busy auto repair shop. We were worried our phones…read morewould be down, causing our business to suffer. They did such an amazing job. Our phones were only down briefly. Their customer service is top notch. I had an issue with my wireless headset not fitting correctly. I tried for 2+ months to find the "correct fit" with the one they provided me. After being totally frustrated, I called Christine, who is absolutely awesome. Even after a couple of months, they came and switched me to a whole new headset. This company knows the meaning of "customer service". I would highly recommend them! No questions asked.

From the owner: The Edge you have been looking for.read more

We selected 1Wire to handle our expanding business and they have been awesome to work with. Our…read morecompany operates nationwide, with a large service center in Atlanta and smaller offices throughout the USA. 1Wire was able to set up our office (which has since expanded twice) and connect all of our remote employees with a VoIP phone system. I can honestly say that there has been nothing 1Wire couldn't handle for us and their customer service has always been prompt.

Don't walk away from 1Wire, run. We use 1Wire as our business phone system and are constantly…read morerunning into issues with the physical phones and the mobile app. We have submitted all of these issues and their team has been "working" on them. They've offered many different solutions, we've tried them, and nothing works. I found information on their website about a 30-day cancellation notice, asked about it three or four times, and they've ignored every question.

Our visit to this location was very disappointing. After we took the time to decide on the phone we…read morewanted, we are finally checking out and Sam quoted us a different price from what we started with, now upping our cost by several hundred dollars. Through our experience, he mixed up information to us about our plan, phone we were to be purchasing, and payments. Overall, would not recommend this store. A very frustrating experience.

What else can be said about something new that TMobile has done to their loyal long time customers…read more, that was done in a deliberate negative way? How about this one. I used a Galaxy Note 4 for years. The phone was a little slow , but did many things that newer android phones could not even imagine. The phone was like new & I absolutely loved it. In February of 2023 the Note 4 just stopped receiving service. It all functioned fine except no cellular data. I called TMobile customer service & they had me doing all this stupid stuff & to no avail, nothing worked. The second day on the phone with TMobile tech's we were probably 3 and a half hours into it & all of a sudden one tech said hey you know what? We dont provide service to that phone any longer. Right out of the blue , they no longer support it. Warnings of the phone becoming obsolete was never discussed or mentioned up until that moment. I didnt know what to do as I could not afford a new phone & the tech says we have a free phone on us at the store & all you need to do is take in any phone working or not. I have 2 lines on my acct. One line had magenta max & the other line had unlimited text talk & data. I took the phones in to the 12th Street store & they said yeah we can hook you up. The first thing i should have noticed was that they told me that i needed new SIM Cards for the phones. Right there they screwed me out of my grandfathered plans & charged me for the new SIM's & for connection fees & taxes & for 2 lines connected with bottom of the barrel Moto g 5g 2022 phones , when myself having magenta max on one line ,qualified myself for at least one Galaxy S22 in which they told me i did not qualify for, it cost over $220.00 alone for that. But then the agent mentions a free Galaxy Watch. He said I would be stupid not to get it as it is free. I never knew how stupid I would be if i got it. The charge of 2 data lines added to my acct. was not noticed until 2 months after that & when it was too late to return the watches & if i wanted to return them, it would cost me $180 for a restock fee , even though the watches have never been out of the boxes or touched by human hands , it did not matter. That also came with another $240 connection fee & the works. Before my trip into the store , my monthly payments were $110.00 to $120.00 monthly at the most. After the new phones the payment was $240.00 monthly. I told them that i could not afford a larger payment at the start of all this. I did not like the Moto phones. I tried to take it back, but i was one day past the return time limit. When i found out that the phone was close to $300 I asked if i paid it off & then i could use it as a trade in, i was told the phone had no trade in value. The thing that hurts the most is that the salesman put both lines on magenta max, charginging $180 monthly for the cell service alone when it was $120 monthly for everything before TMobile stopped supporting my phone. I scrape & claw to make the payments & live from payment arrangement to payment arrangement & get hit with late fees every month. My Moto g 5g phone ened up breaking after almost a year .i had the insurance on it for $12 per month. When i filed the claim , i found out that they wanted $100 for the dedictible & from the year i made the premiums at $12 per month , came out to $144 & adding the deductible of $100 would end up myself paying $244 for a refurbished phone that cost me $300 over a year ago. For the exact make model piece of crap phone. To think the salesman probably made enough commission to put a couple gallons of gas in his car to get him back to TMobile for another day to screw someone else to make a few more gallons of gas to put in his car to get him back to do it all over again. If you think that sounds bad, wait until you read my review about TMobile System making unauthorized transactions from my bank & then denying it & terminating my service.