Said they were open until 7pm went in at 5pm and it was locked with no one there... The hours were…read morethe same on the door as well. Multiple customers were there trying to get in as well...

On May 8th I spent 4.5 hrs in the store trying to hook up a business account. I was helped by…read moreChristopher Orem. After several hours I was told there was nothing they could do to set the account up. He had already charged me taxes on two new devices. Totalling $148.36. Which was apparently supposed to be done after the account is set up. He supposedly ran a refund that I have not recieved. After several weeks I thought it was strange it hadn't posted. I contacted the store and was told the big manager would take care of it and be contacting me. Been another couple weeks now. I've spent hours on the phone with customer service and dealt with tons of different reps. Because the charge was made in store, they are unable to processa refund. I've been told multiple times by Christopher as well as a Cody that the manager would be contacting me immediately only to never be contacted. I now have to go in and a rep that I've been working with will call while I am there in order to get them on the phone and get this issue resolved. I have filed complaints with BBB as well as Consumer Protection on this business. I will also be submitting a complaint to AT&T. Giving me my refund really does not need to be this difficult.

When I attempted to change cell phone providers and set up a newly acquired and refurbished iPhone,…read moreI ran into much difficulty in trying to connect the new service to the iPhone I had just received. However, after wrestling with multiple issues in trying to set up the new service on the new phone, and when it appeared that neither the vendor nor the new service provider were going to be able to help me, I thought about trying to get help from the Tricked Out store in Ogden since I was so satisfied with the service they provided when I brought my MacBook in for a new battery to be installed. I called Tricked Out in Ogden and spoke with an employee named Korben who said that while Tricked Out doesn't offer cell phone provider set up service, he would be happy to see if he could help me in that process and that there would be no charge for his help. The next day I went to Tricked Out and Korben did proceed to try and help me. He literally spent over 2 hours working on my set up service issues while also occasionally attending to customers. His efficiency and tech knowledge/ability in helping me and with serving occasional customers was amazing. He was finally able to connect the newly purchased iPhone to the new service, and I left being incredibly thankful for his help. However, the next day I began having trouble with the new iPhone and the service, both the cell and wireless services. So, I called Tricked Out and asked Korben if he would mind helping me again and he responded that he wouldn't mind and directed me to come into the Ogden store the next day as it was late when I called. I went to Tricked Out as directed, and Korben again proceeded to work diligently in trying to resolve the issues I was experiencing with the phone. However, after spending another couple hours trying to resolve the new problems, it appeared the connecting process could not be accomplished despite also working with an online service provider support person. We came to a conclusion that the problems being experienced were a result of problems with the so-called refurbished phone. That conclusion was easily confirmed when Korben was able to easily set up the new provider service on my old iPhone within a very short period of time with the new service that is working just fine. Therefore, I was able to return the newly acquired and the reconditioned iPhone to the vendor with a full refund, Needless to say, I cannot say enough about what a terrific employee and person Korben is at the New Gate Mall Tricked Out store! Accordingly, I would highly recommend the Tricked Out store at New Gate Mall in Ogden to anyone needing the accessories/services they offer. And, specifically, I would also highly recommend their employee, Korben, who obviously will go the extra mile to provide Tricked Out customers with extraordinary service and in the most kind and generous way. Thank You Korben!

They had an amazing price and selection of pop sockets which is what i purchased the salesman was…read morevery knowledgeable and helpful!

Always get the best help here, and they are very informative on any products you're looking at…read more The iPhone 17 Air case is so NiCE! The Functionality Works So So Well ! *didn't expect this case to be so responsive ! Prodigee Magneteek Apple iPhone 17 Air - Black

The girl helping me was named Janell she had some fun colored hair I think and she was extremely…read morekind she listed to my concerns and complaints about another case and fixed and recommended me one which was so kind I really appreciated her help she was quick and really kind. I would definitely come to this location next time I need my screen fixed or a new case

Buyers Beware. We had a cracked screen 7 months ago that we paid Zagg Ogden 200+ dollars to…read morerepair. They did the repair and the phone worked fine for approx. 7 months. Recently we had an issue were a section of the screen stopped working. Went back to Zagg and they had excuses for everything. We even had a Zagg screen protector on the phone. They said that the reason for the part of screen not working is due to the phone falling which it had not. So, this to them was the reason for the failure. They also said the warranty on their labor is 1 month. If anyone is planning on using them or their hardware I would rethink it. They are not reputable; they do not stand behind their product or their labor.

0 out of 5 stars. bought an expensive zagg phone case with built in magnet and screen protector for…read moreiPhone 13 pro max a couples of months back only to have the back of iPhone glass shatter on a 2 foot drop. Went into store to see what the store manager could do to help me out and said they could do nothing for their customers even though I bought the latest and greatest case at the time to protect the device. So I asked what is the purpose of even spending $$ on a case if they aren't even going to back up their product when it fails. Terrible warranty. Highly don't recommend.

My loved one in an assisted living center had his computer fail saying it needed a new bios. I…read moreneeded someone to come to us rather than hauling it to someplace else and waiting for them to get around to fixing it and then hauling it all back and hooking it up. Robert came to my aid and to the location. He fixed the problem very quickly, ran some other checks and updates and found solutions to help protect the computer in the future. He was very personable and I will do more business with him if the need arises.

Im not normally the"guy" to give reviews but, after dealing with Superior Computers in Ogden since…read more2007, I thought it was time. Through the years I have always had great service and pricing from Superior. I have had problems with my computers or even the Superior TV app and have always been very proactive to address and find a solution in a timely manner. Hats off to them, top notch.

Got a screen protector on my phone for $50. They were fast on a Saturday afternoon. Only took 20…read moreminutes.

Nicole made our visit so good. She was very informative and so easy to talk to. No pressure and so…read morehelpful!