I had a hot mess of things going on with my T-Mobile account and it took 2 hours to figure things…read moreout and buy new phones for my husband. But during that time both the sales people entertained my three year old, didn't get irritated AND talked to me about Harry Potter all while getting me a great deal on phones. Thanks again for being amazing! Ps: I know you wanted chicken fries but I hope this makes up for it!

This place is trash. They put me not paying on my credit even though I paid over $4,000 just in…read moreJanuary 2025 for a phone plain they promised would not have any hidden fees and it clearly did. I would personally go to tello and spend $25.89 for unlimited everything on a phone

Said they were open until 7pm went in at 5pm and it was locked with no one there... The hours were…read morethe same on the door as well. Multiple customers were there trying to get in as well...

On May 8th I spent 4.5 hrs in the store trying to hook up a business account. I was helped by…read moreChristopher Orem. After several hours I was told there was nothing they could do to set the account up. He had already charged me taxes on two new devices. Totalling $148.36. Which was apparently supposed to be done after the account is set up. He supposedly ran a refund that I have not recieved. After several weeks I thought it was strange it hadn't posted. I contacted the store and was told the big manager would take care of it and be contacting me. Been another couple weeks now. I've spent hours on the phone with customer service and dealt with tons of different reps. Because the charge was made in store, they are unable to processa refund. I've been told multiple times by Christopher as well as a Cody that the manager would be contacting me immediately only to never be contacted. I now have to go in and a rep that I've been working with will call while I am there in order to get them on the phone and get this issue resolved. I have filed complaints with BBB as well as Consumer Protection on this business. I will also be submitting a complaint to AT&T. Giving me my refund really does not need to be this difficult.

I think I am entirely too old for technology stores. I get extremely bugged by what has become…read more"commonplace" in them. I don't like having to give all of my information to somebody who types it in to a tablet and then tells me someone else will help me. I also don't like that the customer to employee ratio at this store always seems about 10 to 1, no matter time of year. My least favorite thing is that I cannot shop this store alone. There are so many hidden charges, different prices, etc., that you really don't know what anything costs without the help of a clerk. I like to go to stores and really don't like buying everything over the internet. Places like this are starting to change my opinion of that. So much for an "emotional connection" with your customers.

This has been a month long nightmare of just trying to get my phone to make outgoing calls…read more I bought the newest iPhone 17 and upgraded to the most expensive plan because my old phone was not allowing me to make or receive calls. It didn't help at all. It just says call failed. Sometimes I can get on a call for a few minutes but it cuts out until it finally fails. Wally wouldn't help me since I am authorized user on the plan under my nickname and not the name on my license. Then he said he can do nothing to help me. He called over a friend and they talked about it for awhile and then he started asking me "what's even wrong with the phone? Why are you here?" It ended with them telling me they can't do anything for me and I need to call customer service. Brand new iPhone 17 and most expensive plan and I cant make a call

Fast and friendly service…read more I purchased a new iPhone 15 and had to drop off my old iPhone for trade-in. I was in and out of the store in less than five minutes. Super easy.

Honestly--amazing! I had the sincere pleasure of working with Vanessa and Alijah today. Getting our…read moreservice moved to a new provider, new devices and billing set-up properly have been a true headache, however these two completely turned that experience around. They were extremely helpful and super friendly! Learned a tip...if you qualify for their Firstnet program (link below) go directly to their stores. Do NOT purchase through another party such as Sam's Club or Costco. Save yourself a lot of trouble and money by going direct. https://www.att.com/offers/discount-program/appreciation/

I had an iPad that decided to just "die" so I took it to these fine folks to try and repair it…read more They tried everything under the sun and kept at it for an entire day. I appreciated their tenacity to try and get my iPad function again.

Jeremy help me out so much! Thankful for him! I recommend coming here! Was fast and easy!read more

Brought in an Ipad mini 4 for a simple glass replacement…read more I was told it would be finished in an hour Travis was so inept he thought my mini four was an air 2 He broke the lcd of my screen he fried my home button he gave me a replacement screen that wasn't the same color (I said it was okay because I gave him a shot) overall he took my ipad mini four series 2 and turned it into a 400 dollar brick. It was personalized with my name and so I now have a 400 dollar paper weight. wait it gets better (we offer a lifetime warranty for our repairs) a lifetime of broken ipad mini 4 doesn't sound very fun to me. If they make good ill play ball so far WE FIX BAD DAYS gave me ETERNAL IPAD NIGHTMARES. They take your bad day and make it worse Avoid at all costs if you value your electronics. don't worry though its all part of the "BUSINESS GAME BRO"

They should change their name "WE MAKE BAD DAYS" I took in…read morean Xbox1 with a broken disc drive. They suggested a cleaning, but I declined. I just wanted the disc drive replaced so I could play my disc games. Got it back, still didn't work 1st disc I put in is still in there. I took it back in 'to bad so sad.' Is what I was told, they did not offer to DO ANYTHING. I asked for an invoice of the disc drive they purchased for my Xbox. I was shown an invoice for a disc drive on EBAY. Seriously? They bought a part from an unknown vendor & cant provide me with any kind if serial number, part number or item number. They could have offered to open it up & re-look at it. But nope apparently I have to believe that they did replace it, but they don't have to believe me that the 1st disc we put in it is still in it. We have 2 cell phones that need repairs that I WILL NOT BE TAKING THERE.

This place depends on who is working. My dad had phone issues a week or two. He walks in and the…read moregentleman clicked a couple buttons and he was fixed and sent on his way. No charge. Yesterday some young gal and even younger kid ruined the entire experience. My dad had the same issues. He left the phone with them for almost 2 hours and quoted $50. When we went to pick up the phone that was not fixed the price was $35. I would never recommend this place to anyone!!!!!

I paid $100 to get my screen replaced 9/25/24 within the last month the screen is making noises…read morelike it is loose and it cracked. I've been told twice that there is nothing that can be done. Don't waste your money here. Go to somewhere that takes care of their customers. I will never shop here again. I left in tears. To some people it is difficult to come up with $100 to have the product be ruined less then 3 months later and there is nothing they will do.