Horrible customer service. I called to switch to wifi only…read moreand have been receiving non stop texts since. 75 total over 5 hours. Employee number BPJZULUE285 is at fault. I believe her name is J Uele. Ridiculous

Customer service took almost 3 hours trying to figure out my problem but couldn't. Went to this…read morelocation and was in and out in less than 10 minutes. Great service and great staff

In my part of Utah County you get horrible speeds with the phone company or pretty fast download,…read morebut horrible upload with the cable company. Plus, they charge an arm and a leg for it. Utopia finally came to the neighborhood and I could not be happier. They installed quickly, and the service has been flawless so far. There is a large selection of ISPs available, but most of them are suspect in my mind. XMission is the only one with a total usage cap. However, even as a heavy user I've not hit it. By having the cap, it's easier to handle people who abuse the bandwidth setting up spam servers or torrent servers. They are also the only one meeting state of the art security standards like SOC2. Back to Utopia. It just works. I have 250Mbs up and down. That allows me to do full backups of my home to the Cloud. I could never do that with the pitiful upload speed the competition has. Plus it's far cheaper.

The technicians that went to my mother's house decided that it would be smart to drill through the…read moresewer main to run fiber.(This service was for my mother's neighbor by the way)she goes with Google Fiber because it's Google Fiber and has a much more secure infrastructure. As an electrician I just can't for the life of me figure out why that would ever be a good idea. There was sewage leaking through every faucet, drain and toilet.. spraying up onto the air!! This wasn't just her sewer main but also their client's! So apparently their practices are most likely shady and against code. (Classic lazy Utahn business tactics.) My mom had to go stay in a hotel which she couldn't work in due to needing her Internet at home to work. She lost days of work, sleep and had the stress of her house being covered in sewage! I'd say literally go with anything else.

Really great service, very knowledgeble, very helpful. I highly recommend A1 Discount Satellite.read more

Great service! These guys do what they say they will do. Showed up on time. Got me up and running…read morein a couple hours and even showed us how to use the remote and system.

If you want fiber...don't live in a new area where they need to install it. The tech will tell you,…read moreyou have to figure out how to do it yourself or pay for an electrician to come do it for you. So not only will you have to pay for them to come out and "install" the fiber (what installation you're paying for I'm not sure), but now you also have to pay hundreds of dollars for an additional cost you weren't expecting because the tech can't be bothered to do his job. 10/10 don't recommend Quantum fiber

Nightmare Customer Service…read more Abysmal customer service and ongoing technical issues with CenturyLink, in Layton Utah. My mother has been having issues with her phone service for months. We have made several service calls and repair appointments have been made, but for each appointment a technician never arrived. When an appointment is made, we are given a range of time between 8:00 AM and 5:00 PM to wait for a repairman. That is an entire day spent waiting for a technician that never contacts us or shows up for the appointment. We are told we cannot have a specific time for an appointment nor can we have the contact information for the repairman. It seems CenturyLink is more interested in protecting their technicians than it is in serving its customers. Making a complaint about these issues is nearly impossible due to CenturyLink's ridiculously slow, glitchy, and complicated automated phone menu system available through their "customer service" line. I have been on hold for nearly two hours today trying to get through to customer service in order to make sure a technician actually shows up today. I am on hold as I write this. It's bad enough that CenturyLink overcharges for slow internet and poor phone services, but making repair requests so difficult to initiate and so frustrating to follow up on when no one arrives is beyond disrespectful and illustrates the actual values of CenturyLink and its affiliated company Lumen Technologies.

xMission sales rep solicited at our door, despite "No Soliciting" sign. Shoulda stuck to our guns,…read morebut we decided to get fiber thru them. We bought the routers the salesman suggested. They didn't work. We bought higher grade routers as a result. They offered no real improvement over our wireless provider home internet (which is half the price of fiber). The streaming would freeze regularly and speeds seemed no faster than cellular network. Customer service is true to all other reviews. They seemed to care less about our business or helping us, so we canceled within a week. Wish I would've read reviews here before I went with this company.

We have had XMission as our ISP since 2018 when we had our Utopia line installed. It has been by…read morefar the fastest, most reliable, hassle-free internet service we have ever had. When there are issues, which are extremely rare, they are quickly resolved and the company keeps you well informed. No reason to get service anywhere else.

I talked to the owner, Chris. I then talked to another person, "the manager". It took me multiple…read morecalls to get them to actually put the order through. Also, I was trying to get special introductory pricing from DISH, and they did not sign me up for the pricing I agreed to on the phone when I gave them my credit card info. I called to talk to someone about the issue, assuming it was a mistake, but I have not been able to get through to anyone on multiple phone numbers, and have not received any responses to the voicemails I have left. I ended up having to call DISH directly and having them sort out the pricing issue, which they were able to do, happily after a few transfers and being put on hold a few times. The DISH representative said that the work order wasn't even complete and asked me a few more questions that apparently Satellite Services Utah didn't do. Would NOT recommend this company to a friend or a family. It would save you time, energy & MONEY to do your own research online and sign up directly with the company you want cable or internet from.

From the owner: Satellite Services Utah is YOUR source for TV, Internet and Phone. We have over 17 years of…read moreexperience. We specialize in helping customers lower costs on their bills, and get the best new deals and equipment available for them. We will come out to your house and show you the best options for Internet, TV and phone. We save people an average of $50 a month! We understand that technologies change faster than the average consumer can keep up. So we make it easy on you. If you want to switch from your current Tv, Internet or Phone provider, we help you do it for FREE. Call us today. It only takes a few minutes to see how we can help you save, and the switch is so easy. (801) 210-9202

Tri Tel installed a new phone system for our busy auto repair shop. We were worried our phones…read morewould be down, causing our business to suffer. They did such an amazing job. Our phones were only down briefly. Their customer service is top notch. I had an issue with my wireless headset not fitting correctly. I tried for 2+ months to find the "correct fit" with the one they provided me. After being totally frustrated, I called Christine, who is absolutely awesome. Even after a couple of months, they came and switched me to a whole new headset. This company knows the meaning of "customer service". I would highly recommend them! No questions asked.

From the owner: The Edge you have been looking for.read more

I live in Heber City and don't have many Internet options, but I have been very happy with UBB for…read morethe 10 years that I have lived here. There have been very few problems, I seldom need to reboot the router, and a few weeks ago when a piece of their equipment failed, they were at my home in a few days and replaced it. When I have called tech support I have had courteous service with little to no waiting time on the phone. All Internet providers have issues from time to time, but UBB has been very reliable for me overall.

When I decided to give UBB a try, they scheduled the install within 2 days of my call. They honored…read morean advertised price from a mail flyer that I had received a few weeks earlier. The person I spoke to was friendly and helpful, and not "salesy". The install only took a couple hours and the technician knew what he was doing. He gave great advice regarding modems and routers and how to get started. I rented eero devices from UBB for a couple months, then bought my own when there was a good sale. It was no trouble at all to return their equipment - they came and picked it up. The service has been really fantastic. The speeds are more than we need, and I have a few dozen devices between our phones, tablets, laptops, a home computer, and a collection of smart home devices and cameras. I work from home about 80% of the time and I have no complaints!

I went in to this location skeptical due to previous reviews, but I am soo glad I did. Gary and…read moreJeremy absolutely amazed me! They were true and sincere. They helped walk me through the process start to finish in switch my line from Verizon. They provided me with options and asked a lot of questions to make sure I was getting what I needed and not just what they wanted to sell. Highly Highly recommend this store! Ask for Jeremy or Gary. You will not be disappointed!

Fraudulent store! Will lie to you 100% I was recently…read moremarried last year and in November my husband and I decided it was time to get on a family phone plan. I was with Verizon with 2 kids and he was with T-Mobile with two kids. We also priced out AT&T for what deals they had at that time. Both Verizon and T-Mobile were offering a *free* iPhone 15 with eligible iPhone trade in- well up to $830 off the new iPhone per line. After pricing it out for our 6 lines combined- T-Mobile was about $50 cheaper bill total monthly so we decided on T-Mobile. We were working with the store manager Jeremy the first day we were in the store in November. Jeremy promised us an $830 credit per line with eligible trade in and for my son's line up to $830 I believe Visa card for the remaining payoff amount I would own to Verizon (he had a newer iPhone that I was required to pay the remaining contract balance of the phone for leaving Verizon early). He also told me that after 3 months of being with T-Mobile my son would be eligible for $830 off any iPhone with trade in of his iPhone 14. We were at the store over 3 hours that day making the switch. My daughter traded in her phone that day and got the iPhone 15. Jeremy brought my son's line over and told me I would just need to bring in the final bill from Verizon when I received it so he could put in the credit for the Visa card to be mailed to me. I got an iPhone 15 pro that day but my iCloud wasn't fully up to date to leave my trade in phone that day so Jeremy told me I had 30 days to bring it in. My husband's son also traded in his phone for an iPhone 15. I paid the taxes for the 3 new phones and the additional amount for my iPhone pro (amount over the $830 credit I was promised) and left the store. We were also given a charger and screen protector that we were told was "included with the phone". A couple weeks later in December before my 30 day limit, I brought my trade in iPhone to the store- Jeremy was once again in the store, greeted me and remembered me from our last visit, and brought up my account. He told me that because we brought over 3 lines to T-Mobile, one of the lines got a phone for free up to $830 and since I already paid the difference of my iPhone pro, the remaining $830 balance was free! I said that's not what you told me when we transferred over so I want to make sure that is correct because I have my trade in phone here now and the 30 days is almost up. Jeremy told me I had nothing to worry about and he could see the credit on my account and it just takes 2-3 billing cycles to apply and I would be credited any phone charges after the credit applied. I asked him at least 3 more times if he was positive he did NOT need my phone traded in and he stated there was no where to even accept the trade in on my account bc I already had the $830 phone credit on my line. So happily took the deal and left. In January I look at my bill and I'm still being charged for my phone. And I'm being charged for the chargers and screen protectors they gave as in November that they said were "included with the phone." Do I went back to that store, unfortunately Jeremy was not there but Payton the assistant manager was and she said she remembered me and pulled up my account. She couldn't figure out why I was being charged for my phone and took pictures of my documents with their store iPad. I also provided my Verizon final bill with my son's phone balance amount so I could get that Visa card mailed to me. Payton told me she would talk to Jeremy when he got in and have him call me. I also asked why I was being charged for the included chargers and screen protectors and she said they weren't free but would be charged to our account over 12 months! I said I was told they were included and she said no they aren't free, they just spread out the cost so I don't have to pay upfront. I said that is NOT what I was told and I would NOT have taken them had I known how much they cost. And no one ever even said a price! How could I be charged for something I was never even told an amount?? I said I haven't even touched any of them, they were still in the he T-Mobile bag I left with unopened and I wanted to return them because I did not agree to that. She said I only had 14 days to return them and there was nothing she could do but she'd also let Jeremy know. Continued in photos!!