This place depends on who is working. My dad had phone issues a week or two. He walks in and the…read moregentleman clicked a couple buttons and he was fixed and sent on his way. No charge. Yesterday some young gal and even younger kid ruined the entire experience. My dad had the same issues. He left the phone with them for almost 2 hours and quoted $50. When we went to pick up the phone that was not fixed the price was $35. I would never recommend this place to anyone!!!!!

I paid $100 to get my screen replaced 9/25/24 within the last month the screen is making noises…read morelike it is loose and it cracked. I've been told twice that there is nothing that can be done. Don't waste your money here. Go to somewhere that takes care of their customers. I will never shop here again. I left in tears. To some people it is difficult to come up with $100 to have the product be ruined less then 3 months later and there is nothing they will do.

When I attempted to change cell phone providers and set up a newly acquired and refurbished iPhone,…read moreI ran into much difficulty in trying to connect the new service to the iPhone I had just received. However, after wrestling with multiple issues in trying to set up the new service on the new phone, and when it appeared that neither the vendor nor the new service provider were going to be able to help me, I thought about trying to get help from the Tricked Out store in Ogden since I was so satisfied with the service they provided when I brought my MacBook in for a new battery to be installed. I called Tricked Out in Ogden and spoke with an employee named Korben who said that while Tricked Out doesn't offer cell phone provider set up service, he would be happy to see if he could help me in that process and that there would be no charge for his help. The next day I went to Tricked Out and Korben did proceed to try and help me. He literally spent over 2 hours working on my set up service issues while also occasionally attending to customers. His efficiency and tech knowledge/ability in helping me and with serving occasional customers was amazing. He was finally able to connect the newly purchased iPhone to the new service, and I left being incredibly thankful for his help. However, the next day I began having trouble with the new iPhone and the service, both the cell and wireless services. So, I called Tricked Out and asked Korben if he would mind helping me again and he responded that he wouldn't mind and directed me to come into the Ogden store the next day as it was late when I called. I went to Tricked Out as directed, and Korben again proceeded to work diligently in trying to resolve the issues I was experiencing with the phone. However, after spending another couple hours trying to resolve the new problems, it appeared the connecting process could not be accomplished despite also working with an online service provider support person. We came to a conclusion that the problems being experienced were a result of problems with the so-called refurbished phone. That conclusion was easily confirmed when Korben was able to easily set up the new provider service on my old iPhone within a very short period of time with the new service that is working just fine. Therefore, I was able to return the newly acquired and the reconditioned iPhone to the vendor with a full refund, Needless to say, I cannot say enough about what a terrific employee and person Korben is at the New Gate Mall Tricked Out store! Accordingly, I would highly recommend the Tricked Out store at New Gate Mall in Ogden to anyone needing the accessories/services they offer. And, specifically, I would also highly recommend their employee, Korben, who obviously will go the extra mile to provide Tricked Out customers with extraordinary service and in the most kind and generous way. Thank You Korben!

They had an amazing price and selection of pop sockets which is what i purchased the salesman was…read morevery knowledgeable and helpful!

i came in today to get the back glass on my old phone today,…read morei didn't catch anyone's names but the team was super helpful! my phone was done within an hour and for a great price compared to other phone repair places nearby!! i highly recommend the farmington location!

Always get the best help here, and they are very informative on any products you're looking at…read more The iPhone 17 Air case is so NiCE! The Functionality Works So So Well ! *didn't expect this case to be so responsive ! Prodigee Magneteek Apple iPhone 17 Air - Black

Romeo has outstanding customer service! And doesn't try to sell you something you really don't need.read more

Had a day off work. Scheduled a replacement battery on the website for an iPhone 14 pro. Drove from…read moremapleton for an appointment at 10am. And they do not have a replacement battery. and the girl there said it happens all the time and not surprised.

Very quick repair. he did it right the first time. Would highly recommend these folks.read more

Helped me right away. Difficult to get charging to work - I tried cleaning the port, but didn't…read morehelp. They looked at it, had better tools to clean it - works, and no charge!

Buyers Beware. We had a cracked screen 7 months ago that we paid Zagg Ogden 200+ dollars to…read morerepair. They did the repair and the phone worked fine for approx. 7 months. Recently we had an issue were a section of the screen stopped working. Went back to Zagg and they had excuses for everything. We even had a Zagg screen protector on the phone. They said that the reason for the part of screen not working is due to the phone falling which it had not. So, this to them was the reason for the failure. They also said the warranty on their labor is 1 month. If anyone is planning on using them or their hardware I would rethink it. They are not reputable; they do not stand behind their product or their labor.

0 out of 5 stars. bought an expensive zagg phone case with built in magnet and screen protector for…read moreiPhone 13 pro max a couples of months back only to have the back of iPhone glass shatter on a 2 foot drop. Went into store to see what the store manager could do to help me out and said they could do nothing for their customers even though I bought the latest and greatest case at the time to protect the device. So I asked what is the purpose of even spending $$ on a case if they aren't even going to back up their product when it fails. Terrible warranty. Highly don't recommend.

Got a screen protector on my phone for $50. They were fast on a Saturday afternoon. Only took 20…read moreminutes.

Nicole made our visit so good. She was very informative and so easy to talk to. No pressure and so…read morehelpful!

I was there a few days ago. Dylan and Jae were absolutely the best. They displayed competence and…read moreprofessionalism. While my complications were specific and uncommon, they were able to resolve everything swiftly. I don't like customer service through the airwaves so being able to stop and get support in person is much appreciated, and with staff like these two it makes the whole process a breeze. Waiting for apple to send me a new phone after a theft and loss claim however is a bit of a joke. it's been four days and shipping for my phone still hasn't been processed. i thought it was supposed to be mailed express.

It's Apple. What do you expect? I was greeted courteously and promptly and my questions completely…read moreanswered even though they didn't have any product for the new releases yet on display. I was really hoping to see the new 18 series iPhones.

1 star is the lowest I could give or my score would have been lower. I'm a new customer to T Mobile…read moreand have found everything they said at the store was a lie. They act nice but are there to sell you and don't care about your needs of desires. We purchased a new phone which, before we new it had a case and protective cover applied and already on the account. The salesman also included insurance after I told him I didn't want it. There was a $200 rebate included and the salesman even completed the paperwork for us "out of the kindness of his heart", yet according to corporate we didn't qualify for. Again, telling us anything to get the sale!!! I blame the store and corporate for the overall experience. I spend a lot of time on the phone with corporate trying to resolve the after sale issues, with an end result of them blaming a bad sales person that should have known better, and me as a new customer a non concern. I would recommend staying away from this store and from T Mobile. Based on this review and the others, I wonder why they are still in business. Burn me once!

On February 25, 2024, I planned to purchase a new Samsung phone to replace my current phone that…read morewas having issues. The Assistant Manager (Kolby) talked me into adding a line for my twelve-year-old granddaughter because I could get a free phone for me with a trade in phone and she could get a free iPhone if I added a new line to my current Magenta plan, which would change from $55.00 per month to $70.00 per month with autopay. They are now charging me 100.96 per month and charging me in full for both phones. Kolby has moved from the Roy T-Mobile to the Syracuse UT location and told me he would correct the billing and the phones were free. The manager Carson switched store locations at the same time as Kolby. I have left my contact information with both the Roy and Syracuse (franchise locations) asking for a call from the district manager. I have not heard back. T-Mobile corporate is unable to assist because these are franchise stores per T-Mobile customer care. I have been a customer for over sixteen years and can't believe this is how T-Mobile and their franchise locations treat their customers. Please add a review if you have had a similar experience. I would like to continue to pursue every avenue necessary in order to get this corrected.