I would like to leave a shiny review, but instead I'll be honest. This will be long, but you'll be…read moreinformed.
Upon having my eyes checked this last August at Ogden Vision, I gave them some frames I had barely used, with the old prescription lenses removed because my eyesight had changed. I did so because the $700 lenses I was buying didn't afford me the ability to buy their $150 frames. I spent about $1000 in their office the previous year for their lenses that were supposed to be scratch resistant, but after about 9 or 10 months, whatever scratch protection coating they apply wears off and you get scratches, so I wanted to save some money somewhere in the process, and I brought my old frames in to them to put my new prescription lenses in. After waiting nearly 3 weeks for my glasses, I get a call from them saying that they broke my frames, and they would give me a discount on a pair of their frames. So a discount was applied, but not enough of a discount to mention. 30%, there, I mentioned it. Unacceptable. Also, I find out that I have cataracts, which they said that they knew from my previous eye appointment last year, but for some reason they didn't think it was necessary to tell me until my visit this year. That's the kind of thing I should know fairly soon, isn't it? My first visit there in August 2025 wasn't much better. It was bad enough that I should have thought twice about going back, but I figured it could only get better. It obviously didn't.
I regret giving them my business and I won't do it again. These things I say here isn't everything that has gone wrong with my experience with Ogden Vision, but you get the picture. Every one in the office is very pleasant and they act like they have your best interests at heart, which is nice on the surface, but I'm telling you I had to bite my tongue when I walked out of there wearing a pair glasses I didn't want. It's a small waiting area, a small office, and, frankly, I didn't want to make a scene in front of a crowded waiting room of senior citizens by telling them they didn't do me right. As a senior citizen myself, I can be gruff when I need to be. I had already expressed dissatisfaction to them weeks ago when they told me they broke my frames, so they knew where I stood. I should not have had to pay for frames to replace the ones that they broke. They were perfectly good, quality frames that I paid $200 for less than 3 years ago from an out of state optometrist. I'll go out of state before I set foot in Ogden Vision again.
I am very unhappy about the whole experience of having to try and deal with them. It shouldn't be such a drag to go to an eye doctor and get glasses.
Good luck to you if you choose to do business with Ogden Vision. If you do, hopefully, they will treat you better than they treated me. I'm not trying to be a victim, I'm merely saying that I have a low threshold for incompetence and disregard.
